Dogcrap. Complete dogcrap.
First, they turned off my water for no reason because "I guess your papers got put in the wrong pile," (their words). Of course I didn't notice this until I got home from work, after they conveniently closed for the day, so I couldn't shower that night or the next morning. Lovely.
A month later, they turned off my water again due to failure to pay...only the reason I hadn't paid them was because they sent my bill to the wrong address, because they forgot to update it in their system the time I was there previously.
Then, they charged me a $30 activation fee to have my water turned back on, which was only turned off in the first place because of their own screw-up.
My experience with City Hall, through less than 2 months living here, has been that the entire program is a pile of incompetent Mickey Mouse BS. read more