I am a long-time Citizen Bank customer, but... In recent years, Citizen Bank has seen a decline in customer service. Many branches in locations convenient for customers have been closed. This bank's branches are staffed by foreigners who often speak only a little English. Worst of all, even branch managers are hired with poor English skills and limited technical knowledge. If they are also rude and treat customers like idiots (as was the case at Citizen Bank, 5 W.Germantown Pike, East Norriton, PA19401), it is best to close your account and find another bank. What is better for Citizen Bank: hiring cheap foreign labor or paying good money to people who speak English as their first language? Citizen Bank must make a choice !!!! read more

I can't believe how unhelpful they were. They were completely baffled at the idea of depositing Savings bonds. Seemed like they didn't know what they were and had never seen normal old school we paper bonds. They're a bank! read more

I've had very disappointing experiences at CITIZENS Bank. Over a short period of time I dealt with multiple employees, and unfortunately, the constant staff changes led to repeated mistakes and inconsistent information. What concerns me most is the lack of care shown towards customers money. Had I not carefully reviewed their documents and caught errors myself, I would've been out thousands of dollars. The bank did ultimately correct the mistakes after I bought them to their attention. That does not excuse the stress, time, and risk Involved. Based on my experience, I strongly discourage anyone from working with the Yonkers branch read more

Please somebody help me I had checking account and CD account in this Citizens bank 2024/January 1th my family emergency stueition They need help I decided closed CD account before mature date(paid large penalties) January 8th 2024 Monday Then I went 302 3rd Ave Branch with appointment I explained my family emergency situation to Branch manager. MS. Esperanto. J Straughter NMLS ID#471152 Very difficult time with her she takes long time break CD even you paid large amounts penalties Now my CD amount staying checking account Then I called citizens customer service from my apartment I asked them How much can I withdraw one day limit amount? Customer service person said me" One day limit from ATM $12000" January 9th Tuesday 2:58 pm I went 86Th St 3rd Ave citizens bank ATM but I couldn't withdraw I went inside bank then I asked Branch Manager. MS.Elsa Ortega-Szmyt NMLS ID #1797758. She said me no everybody 1day ATM withdraw limit is $1000 Then I asked her Can l withdraw cashiers check? Then MS.Elsa Ortega-Szmyt NMLS ID #1797758. start looking my account then she called somebody longtime talking MS.Elsa Ortega-Szmyt NMLS ID #1797758. After she finished talk in this timing My phone was ringing Citizens bank 302 3rd Ave ny ny Branch manager MS. Esperanto. J Straughter NMLS ID#471152 called me said me " Jenny come back here open CD again I help you" One Day before I went there for break CD account I explained my family emergency situation She knew it After I left 86Th Branch I try to open my citizens bank account with my computer but l couldn't Since this date frozen my account Next day January 10th Wednesday I called citizens customer service They transfer me to fraud department They asked me " somebody forced to do to withdraw your Bank account money?? I answered no this transaction is my decision to do But still frozen January 12th Friday morning Iwent citizens Branch 8th Ave. 14th st this Branch I open citizens bank account I visited same banker But He quit his job already Then another person came to me said " I am Manager here I will help you He said me " Usually nomaly takes from 24hours to 48 hours to open your account again I will contact you Today is 01/18 week later He never contact me still frozen Then January 16th Thursday I called fraud Department again I hold phone 25min then Somebody hang up the phone Then I try again called fraud Department Fraud department person said me "we can not open your frozen account only 617 3rd Ave Branch people can open your account because They closed your account " Soon I made appointment with 617 3rd Branch manager Next day January 17th Wednesday 10:25 AM This Manager told me I didn't know about your account I will help you find out then I'll contact next 24hours Since then he never contact me Then I called fraud Department again Citizens bank fraud department person told me " You have to go where you close your CD account Branch 302 3rd Ave That's Branch manager frozen your account Then I went That's Branch again.MS. Esperanto. J Straughter NMLS ID#471152 said to me no not me you have to go 186 east Branch is your last transaction Branch Then I went 86Th Branch same day I TALK To MS.Elsa Ortega-Szmyt NMLS ID #1797758. She staring emailed to citizens fraud department people I asked her "How long do I have wait here? Ms.Elsa Ortga-Szmyt said to me " I don't know When They respond me I try to helping you With her big happy smile Front of her my face was so struggling devastate 01/17/2024 Wednesday From AM to PM All day I went 3 Branch Branch manager said me "we we protecting you we helping you They everything banker use same business word This is nightmare this happening so shock for me I'm an immigrant and English is my second language. Please give me some advice My name is Jenny Email Is Kirisuto1ban@gmail.com read more

Citizens Bank - Banks & Credit Unions Near Me - Yonkers, New York

Rebecca LaChapelle and the underwriting team of Citizens Bank are the most incompetent group of financial (I can't call them professionals) folks I have ever come across. DO NOT WASTE YOUR TIME DOING ANY LOANS ETC with them! They send these flyers out to people with the offer of HELOCS and second mortgages. These people will promise you the world 200K, 150K, 50k, run your credit, do appraisals, get your paystubs and then start gradually diminishing the amount they initially lead you to believe you qualify for, then they will change the terms on you. They wanted me to pay off my son's student loans in which I co-signed AND IN WHICH HE IS STILL IN SCHOOL, despite a great salary, 2 properties with plenty of equity, and a decent credit score around 700. All to disappear - didn't hear from anyone REBECCA LACHAPELLE (loan officer is an idiot) for over a week. I reached out to her (not the other way around) and she calls back and says oh we can't do the loan. Something they should have an idea of once they pull credit to debts, once they have your pay stubs should have an idea instead of continuously asking for items all while decreasing. While you wait patiently AND they send you a fake notification with Conditional APPROVAL....so you are being MISLED that you are on your way as long as you supply specific documentation. Insanity! Incompetence, lack of professionalism. One mistake I made is to not check the reviews. Unfortunately, others will make the same mistake. For those that do not... DO NOT FALL INTO THE TRAP OF TRYING TO OBTAIN ANYTHING WITH THESE PEOPLE! Run the other way. If they weren't a federal regulated bank I would think they were scammers. read more

They only have one teller and what should have taken less then 5 minutes to make a deposit for someone elses account turned into a 30+ mins wait... Hell I'm still on line writing this smh. worst bank ever. read more

I just spent an hour on the phone with five different people at Citizens. I had a mortgage with Investors Bank for over 17 years. Citizens bought Investors and the service level is now in the gutter. It took an hour to create an online account. (I couldn't create it on the website because the system couldn't verify my information.) The system won't let me set up electronic drafts until the January payment is due. I used to have my bank send the payment electronically. The payment could be drafted from my checking account on a Monday and Investors Bank would receive the money either the next business day or the day after that. Citizens won't accept electronic drafts from other banks. (Chase has been mailing checks for the past few payments.) The "managers" at Citizens don't understand the importance of securing personal information. Passwords can't contain any non-alphanumeric characters. You have to use "Abcd1234" not "@Bcd!234" DO NOT GET A MORTGAGE THROUGH CITIZENS!!! (I would say not to have any account with them but don't have any experience with checking or savings accounts with Citizens and I never will.) read more

Don't fall into their trap. The bank would give you a slightly better interest rate and you must put in $25000 new money for a short term CD, like six or ten month, but if you don't renew when it's mature, the CD will be auto renewed and the interest rate could drop to 0.1%. That just happened to me. The original interest rate was more than 5%, after auto renew, it is 0.1%. they do not notify you before the CD is mature or after renew. They want you to forget it so they don't need to pay interest. I feel that they are taking advantage of young and elderly people, who tend to either neglect or forget to renew their CDs. read more

This bank is the worst. Please don't take long for this bank. This bank is not legit. I have a good credit score and they told me i was going to approved and then they take all my information and they told me that I was not approved and then I went to another bank And they approved me. I'm so freaking pissed with this bank. Go to Bank of America or chase the best. read more

Don't bank at Citizens Bank. My mom died November 5, 2024. The bank without any explanation or rationale, placed a freeze on account which caused my mother's rent check to bounce. I'm the sole Beneficiary and Executor of Estate. My name is on checks and I served as Power of Attorney with full access and authorization, prior to death. The bank stated they placed a freeze on account because someone called to report the death. Yes, someone sure did - ME. Sonya or Sonia with last name initial of "O" customer service manager, Rhode Island, refused to escalate my issue to her supervisor because she stated absolutely nobody at Citizens Customer Service has more seniority than her. She further stated she has no supervisor or boss. The confirmation number is CFG04638556. read more

This is the worse bank. I opened it in June of 2024 and it was the biggest mistake of my life.

I have been an HSBC checking account customer for longer than I can remember. HSBC decided to dump all of their retail checking account customers on to Citizens Bank. Citizens sent me piles of paper Citizen's swearing up and down that the transition would be "seamless." That is a TOTAL LIE. I called their 800 to activate my atm card. After several calls ~ with no HUMAN CONTACT whatsoever, I was told it was activated. I used it once and then it was declined 3 TIMES (I have enough money in my checking account). I called the the activation number again and was told the card had not been activated, and then the robot hung up. Getting a human being is IMPOSSIBLE!!! Also, every time I call, they play this gawd-awful "muzak" only interrupting it to say how important my call is. The piles of paper that they send LIE. The papers said they would take care of all direct deposits and bills that I pay on line. NOW, I have to contact all of them. If there was a minus star option, I would choose that to describe my experience with them. I think I should put my money in my mattress. read more

Citizens is the worst bank I have ever used. To date I spent countless hours trying to get basic banking features to work. The latest example is they declined a Zelle deposit into my business checking account. When I spend 30 min holding for on-line banking support, a lady told me it was "a system glitch" and that I should contact the other party to try it again! She sounded like it was not a big deal and it happens all the time. ?????????? I was not a big fan of large banks like BoA or Chase, but Citizens is a joke compared to them. read more

There was an online promo of a $500 bonus for new money of $10k for keeping it for 5 months. I opened an account 4/28/24. I did call 2x re the promo just to confirm sometime July, then on my account's 5th month - September -looking for the bonus where I was told to wait end of October. But it never came & when I called they said I was ineligible. This made me frustrated and furious as I spoke to at least 2 agents discussing my account, making sure it was meeting its requirements and I even looked for the bonus, but none of them corrected me that I was ineligible, no accountability from the part of the agents. I could have had better made use of this and withdrawn earlier at other banks. Couldn't even withdraw the full 10k as it's max of 2,500/day. Talk about hardships in withdrawals as compared to deposits. Sadly, this was not the first time I had a bad experience with Citizens. So, clients just beware. Not to mention that not all agents are nice- with a supposedly supervisor just coldly saying Hello without any introduction. Retrain them to be nice enough to work in the customer service industry esp with already irate customers. Thumbs down. No wonder all the 1-star reviews here. read more

I had spank for a while, my location. Everyone is nice. It's not about that the back bank their monsters they're holding a large check of mine when the check was cleared from the other bank because they're just horrible horrible people and I can't wait to take everything out of this bank I will never deal with this bank again they are horrible horrible. read more

After Citizens bought my HSBC branch, I was forced to deal with this 'Bank' for a year before giving up and taking my business to a real bank. Where to begin... anything and everything had a fee attached to it. Every transaction going in or out, getting a check book, etc, etc. costumer service waiting time was 30 min to an 1 hour on average and not helpful. Just an awful experience. Do yourself a favor and stay away. read more

Should be zero stars. Since they took over from Investors bank we've had nothing but headaches. The last straw was when one of their people called us last week for an appointment and when we showed up we were told he went home early. We centered our entire day around this appointment. In the past we constsnantly had to return with info they forgot to ask for previously, missing signatures and plain old math errors. Most of this was from the main office, not the branch.They are incompetant. choose any other bank!! read more

the absolute work bank ever. they want your money but they block you from being able to make a payment online if you are a certain days past due. I get i am past due but you sit on hold for 30 minutes I already know the acct status I don't need a blow by blow. just take the damn payment. they make it impossible to make it unless you talk to some outsourced moron. read more

This bank robbed my elderly mother's life savings of just a few thousand dollars. Over a year later they haven't returned a single dime and they said their "investigation" could take YEARS. Plus they charge me a fee every month for keeping the account open while I try to resolve. I hate this bank. read more

This bank has been taking a long time waiting for our check to clear. They also never mailed me my card. This has been very frustrating for me. read more

Nothing like a little bank in a strip mall! Drove up from Manhattan to apply for a credit card they were only offering in-branch. Matthew was super helpful and had my application filled out in no time. He gave me a number to check on my card status in 3 days, and sure enough they had an answer... APPROVED! Had pretty low expectations from Citizens Bank as I have no experience with them before this card, but I'm happy as to how things turned out. read more

Today I had my best Citizens Bank experience at the Commack, NY branch. I closed my account. Good riddance to terrible customer service. Since they absorbed my HSBC account it has been a horror. The only polite people are the tellers. Management talks down to you, dismisses your concerns all while many haven't got a clue how their institution runs. If you point out their errors, you're cut off....they no longer address your concerns. Today I was next in line for the one teller working, I waited on line 20 minutes while three other employees were present, one of which was assisting the teller who was having a problem. Open another window? God forbid! The employees there are all so miserable that I have to believe that they're not treated well by the parent company. read more

Do not use Citizens for banking or mortgage. Have a mortgage with them on auto pay since 2015. Suddenly May 2021 we can't pay our mortgage. All payments are reversed. Payments are coming from our Citizens Checking Account, which they forced us to open with the mortgage. Concerned about staying current, we transferred over $3,500 from the Citizens Checking to the Citizens Mortgage, which was shown as removed from our checking account but was NOT credited to our Mortgage. We spent hours and hours on the phone, only to be shuttled between Banking and Mortgage departments. No one could explain or help us. Finally, they said that we changed the account number on the Checking account, which the online banking portal does not allow a consumer to do. They promised us a call back, which they did not honor. Do not do business with this company. They are the next Wells Fargo. read more

Tellers don't want to work here. They will ask you why don't you use the ATM. I have my eyes rolling. If it can be handle by the ATM I wouldn't be asking him. And then people are complaining that technology is taking over a lot of jobs. With this kind of attitude I rather deal with a robot than a human being. read more

Citizens Bank - Banks & Credit Unions Near Me - Yonkers, New York

I am a handicapped senior citizen on a fixed income. Decided to take advantage of Citizens Bank $300 reward over for direct deposit. Had my direct deposit changed to Citizens and deposited over $1000 as criteria in their offering. Was told several months later they would not honor their offer and would not give me the $300. Their customer service reps were rude, crude and condescending. This is how Citizens treats handicapped seniors. They should be ashamed. Do NOT do business with this bank that has no morals and low character. read more

Their customer service is disgustingly awful. I was an Investors bank customers and ever since the acquisition I could have not be any more disappointed. This was an extremely unorganized transition. I just can't wait to leave this damn bank. read more

Third review, with two previous on different sites. I was an HSBC customer for a very long time: three decades. My mother was a long-term customer as well. Sloppy, disrespectful, disorganized: it's been a sh*t show out of the gate. I pity the HSBC employees who stayed on. I expressed my concern to a lovely former HSBC employee today at the Citizens branch I use. I told a new teller that I was worried about their well-being. Hubris, callousness, insensitivity, disorganization: this transition reeks of sulphuric fumes. Greed is NOT good! read more

bonus offer is a scam. would give negative stars if I could. I went through the whole bonus offer process (opened checking and savings accounts), set up direct deposit, funded the savings account on May 14th. On pay day I'm told Citizens rejected my direct deposit. I look in my account, the money I transferred in never arrived and the checking account was removed from my account. I chat with them and they say "we decided to end the relationship with you." No email, no communications at all that this was the case. My money transferred --- just no word about it. I ask why they "ended the relationship" and magically the chat ended. I call, same song and dance with literally no explanation of why they closed my accounts and didn't tell me. No apology for the inconvenience of wasting my time, won't tell me the check number so I know they really issued it. Just a total joke. Customer service stopped responding to me on the phone call until I hung up, but that was after the told me "I should act professionally" on the phone after they told me they couldn't give me any information or explanation about this entire situation. read more

Worst customer service. I made an appt online for 9:00am to open up a new account. I did not receive a call so I called them. I was told that the person that was supposed to call me was with another customer and would call me back as soon as he was done. One hour later and still have not received a call. At this point I don't even want to open my account there. If this is the type of service I get when I'm trying to do business with them I can only imagine what it would be once I actually have an account there. So disappointed. read more

Citizens bank stole my money. it was deposited in my moms account on the 16th of February and cashed on the 19th. The account was put on hold for more than 2 months. Finally they said they'd release it on the April 22nd. While cashed and held for two almost three months then they withdrew it on 4/19 out of the account and said it had a fraud alert. Then requested my mom and I come in. We did that. Not even a copy of our id's were taken. It was stated that there was no fraud hold. A matter of fact no hold. But the money was withdrawn by the bank. Hmm. So Serg from customer service back up center and billing department lied. Then they told us we could file a dispute. I contacted BBB. THIS WAS FROM THE 24rd of April. and now they said theyd return it to the maker. 3 weeks and no money returned on mobile deposit. and im now out of $7500 And waiting for the money that disappeared while in the bank. Where did they send it. Now I need to call Fordham for a supervisor yet no one knows where my money is. 5/5/24. Don't bank here. They are fraudulent thrives. No one knows anything and many chiefs, but no Indians. Then there's no chiefs and many Indians because everyone is clueless. Take your money and run. read more

do not engage with this bank for any reason. deceptive, dishonest & incompetent. I too was one of the unfortunate clients from HSBC whose account was given to this bank without our permission. citizens then opened accounts, again without our permission, and charged us for services that HSBC provided for free. it took months to close unauthorized account & to deal with their incompetent employees. this is a flim flam operation that should be avoided at all costs. read more

I would give them a zero if I could. For a bank that is mostly online, they sure suck at customer service for people who don't have access to a branch. My family had over $150,000 in this bank but I have pulled it all out. My father passed away last September, and when I sent them the death certificate, they shut down access to the account. My mother is a joint owner, but do you think they gave a shit?? Hell no! And, they wouldn't even send her the 1099-INT so I could do her taxes. She is 84 years old and doesn't understand any of this. I called multiple times AND I attempted to perform all the ridiculous actions they required which included writing Notarized Letters of Instruction, and sending in POA. I sent them everything yet they refused to send out the 1099, even after getting my mother on the phone multiple times. They would lie and say they never go the documents. Like I said, I called all the time and got a different story every time. My mother lives in Florida and I live in Nebraska. After numerous calls, and requests to speak to a manager, I was denied every time. So, I get to yell at agents that are only following instructions from the morons in the back. No way to talk to the morons directly! No way to fax, upload, or email anybody documents. EVERYTHING HAD TO BE DONE BY MAIL. This is a mostly online bank!! You won't survive with service like this!!! Get a clue BRUCE VAN SAUN!!! I mean...you went to Harvard right? Seems like you would be smarter! read more

I was a long term customer of HSBC which has decided to sell their customer accounts to Citizens Bank effective February 2022. I looked at their banking products and decided I wanted nothing to do with Citizens Bank so I closed my HSBC accounts in November. Then two months later in January 2022, I received a "welcome package" from Citizens Bank with account numbers for three accounts they plan to open for me in February despite me having closed them in November. I called Citizens Bank and they said they can't answer any questions about these accounts they plan to open until after the sale is completed in February. WHY ARE THEY OPENING ACCOUNTS FOR ME AFTER I CLOSED MY HSBC ACCOUNTS MONTHS AGO? I went to HSBC and they say yes my accounts are closed and I should ignore the Citizens Bank welcome package. But the fact that Citizens Bank has already assigned account numbers means they are very likely to indeed open those accounts. So I have to wait a month to see if they do, and then go through the hassle of closing accounts I never opened. As far as why I don't want Citizens Bank accounts is because they require you to make at least one deposit a month to waive the monthly fees. Most banks require a small minimum balance to avoid fees, but not Citizens Bank. They require a deposit every month to waive fees. No other major bank does that. Citizens Bank pays .01% interest on savings while I get much more at another bank. There is no reason I would want to do any business with them. read more

Not specific to this branch, but I was a very long term HSBC customer (over 10years) and now that Citizens has taken over I'm not happy and will close my accounts. The one on Boston road: the atms are always inoperable, and if you get one that works, you have to touch the screen over 10 times just in order to get your money. There is a disconnect with the citizens software and the old HSBC atms. DO BETTER! read more

I am a former hsbc customer and I tried to do the online banking in the citizen bank. They couldn't find my account and I tried to call them. The wait time is greater than 1 hour. What type of customer service is this? X greater than 1 hour means it will be forever- integral of wasting your time is from 1 to infinity in calculus. This is not acceptable read more

This is not specific to the branch but the company. This is the worst worst bank in America. I was lured in by their rates for home loan. Their online banking website is horrible but that's not the biggest problem. I made sure I paid my bill monthly manually. All of a sudden a start getting a call from an unknown number claiming to be citizens bank. They said I owe 50 dollars fee which need to be paid. They said they only take checking accounts. Being cautious, I looked up the number and it was reported as scam call. I didnt pay anymore attention to these calls and they never leave a message. One day I notice my credit score dropped 100 points out of no where. I thought it was identity theft but I checked it was Citizens bank reporting my $50 fee as more than 30 days late. It's the only delinquency I have ever received. This fee was not there when I paid early in the month. The only notification was through a number that was marked as spam online. No warning what'so ever in online banking like other banks. Thanks for ruining my credit over$50 paid over 30 days late Citizens Bank. A bankrutpsy would have less impact. Once I pay off the loan, never ever doing business again. read more

I called Citizens because I couldn't log into my account online, turns out my account was placed "under review" with the fraud department, for a reason they couldn't not disclose over the phone due to security reasons. I have to wait for letter in the mail to detail why. Meanwhile my debit card is locked and online access to my account is shut down, but the account is still open and active, for now. But in order to get money I have to go to a branch in person. Very angry and turned off by this as a new customer. Thank goodness I have an account in another bank and only direct deposited a small portion of my paycheck to start off with in this one. If this was my only account I'd be stressed as hell because it's the Labor Day holiday weekend and the beginning of the month so I have to pay rent and other bills. Just opened the account online 2 wks ago to take advantage of the $300 sign up bonus and only two transactions have been made, opening deposit and a direct deposit that hit yesterday. Funny how this all happens right before the qualifying transaction (direct deposit) hits so I would be eligible for bonus...wondering it this was done on purpose to disqualify me so they wouldn't have to pay. I don't even want to bank with Citizens anymore I will definitely not be recommending this bank to anyone I know. read more

Worst bank in history of Earth. I am senior citizen on fixed income and they just 'stole" $300 from me. Now that I want to close account they are hitting me with bs piss shit fees. STAY AWAY. They do not care about anyone, especially senior citizens who they feel they can extort!!! FDIC needs to stop their extortion!!! Customer service is rude, crude and offensive. read more

worst bank ever they just stole you money I really regret had that citizen bank ...they don't help you when your account is overdraft they charge you a lot fees and you paid already for that fees they next day they charge twisted again when you called they said it was a mistake they will give it to you back nd they don't.....if you poor that bank just make you more poor don't open an account with that fucking bank please you will regret it read more

Citizens Bank over all is the worst bank I've ever dealt with, can't wait to change banks ASAP. They randomly put limits on spending and block on line purchases - all in the name of "fraud protection" which I did not ask them to do. I have to waste a lot of time calling them (their hold time is always 10-20 minutes long), then get transferred to another agent, then get told they did it for my protection, again which I had no notice of nor did I ask for it. Their attitude stinks too. When I spoke with a customer rep in their Plymouth MA S&S location she "We do this for you. If you want the spending limit per day increased - it's your risk. Do you know how that sounds"? Really none of her business how I spend it, how often, how much, etc. Depositors beware. This bank has terrible customer service and has forgotten who keeps them in business. Joe Joyce read more