Had a very smooth experience opening up an account today, Yoli was a great help today and is one of…read morethe best workers I've ever seen, and the entire staff is professional!

My branch would not help me so I walked into the New Windsor facility. The didn't disappoint. No…read moredifference between mine and this one. An organization has a culture. At HVCU the staff is King and the customer is a pawn for the King to step upon. Need assistance? God will provide buy these creature whom you entrusted your money with protecting your money from you. Reed the reviews on the web and you will easily decide if HVCU is for you,

I came here struggling to walk from a recent issue that caused temporary paralysis on my left side…read moreand had a day with nothing but doctors so my knee was in pain. I came to get a letter Notarized. I saw Katelin Bowman and she immediately asked if I was having a hard time walking. I told her yes and she immediately moved a heavy chair over to a table and made it much easier for me to maneuver. She provided me with much needed info and did my notary in less that 5 mins. Her service was impeccable and I am very pleased there are people like her working to help people like me. Thank you for your wonderful service Kate!

Waiting 1hr just to get info on why I can't sign into their mobile site is ridiculous. Branch is so…read moreunderstaffed that the mgr was the lone teller. Large Hispanic man in lobby was pleasant but too much chit chat with customers while there's a bunch of customer waiting! Only saving grace was Jessica M. who was pleasant and was the only employee ( including phone service center) who noticed the problem and as simply a wrong sign in ID.

If I could give this place negative stars I would. I live in Jersey and was in the area for work…read more My wife was going away didn't have time to stop at an ATM so she wrote me a check ( a Bank of America check) nonetheless to get cash out for the rest of the week while she was gone. I get to the teller I believe her name was Jessica who had an attitude as soon as I walk to the counter. My name and my wife's name are on the checks and she refuses to cash the check. It's for only $200 so not a huge sum of money. I tell her me and my wife share this account and you can even see my paychecks get direct deposited in there. She tells me that's impossible. So I say let me log onto the app and show you. She proceeds to scold me that I have my wife's log-in and email. So I log on and show her the direst deposits made on a weekly basis from my job. She gets even more nasty and finally by this point I've had enough. I never complain but this was ridiculous I've never seen anything like it. I called Corporate and made a report but man oh man I've never been disrespected quite like that in my life. Corporate took the report and agreed that this teller was clearly wrong and so was the manager some young guy who was too busy to even care. Long story short AVOID this bank at all costs. I will be calling a corporate again as my wife and I will be canceling all accounts and getting our families to do the same

I was at the bank with my 5 year old daughter on 10/31/2020, she needed to use the restroom. We…read morewere not allowed to use the bathroom in the bank, had to go to star bucks. You could not make an accommodation for a little girl to use a restroom? You could not foresee clients needing to use a restroom? You spend so much money on market research and trying to create good branding(or whatever pr label you have) yet providing a basic biological need to a little girl is outside of your scope.

Great customer service, satisfaction is granted to everyone that walks in, great environment to go…read moreto. Strongly recommended bank to go to.

After asking to replace my ATM Card, which I periodically do for fraud and or recurring charge…read morepurposes (over a 25 year relationship), I was told that ATM Bank Cards were a "privilege" and that the Manager has decided to decline my request and they refused to issue me a new card. Please note that this bank charges a fee for replacement ATM cards which more than cover the cost of a .02 cent piece of plastic. The last I knew, banks were in the business of making money for their shareholders. The personality arrogance of the area Branch Manager indicates she appears to be on a power trip which is more important than providing service to long standing customers. Needless to say the next day I changed my direct deposits and accounts to a more professional and customer service friendly bank with by the way provided me with some very nice perks in addition to the fact they have many MANY more locations.

Do you want to know what it was like to do banking in 1935? If so you should open an account at…read moreWalden savings bank. They have ancient ATM machines that do not take deposits so if you're ever in need of doing an emergency transaction after hours you are screwed. They don't even have phone support so if you have a problem with your card and it's after 3:30 PM there is absolutely nothing you can do, trust me I spent three hours on the phone last night begging for help just to be told over and over again that they do not offer any support even if it is a life or death emergency situation. They have terrible hours as they close at 3:30 PM on most days. They are relentless with the fees if you ever overdraw your account and will charge you multiple fees in one day and every single one is always over $30. I could go on and on for another hour about all their problems. I really have no clue how they are still in business in today's day and age