I WOULDN'T EVEN GIVE THEM A 1!!!!!!! WOULDN'T LET ME DO ANYTHING ELSE LOL THIS IS HOW THEY HAVE ANY STARS THEY SUCK!!!!!
Citizens staff were more than unwilling to help me out. Was set up with online banking and mobile deposit. Deposited a check from the GOVERNMENT through the app, spoke with staff at the LACONIA branch and was assured it would clear Tuesday. it finally cleared and was deposited into my acct this morning. I was scheduled for a CAT scan which I needed some of this money for a co-pay. The MD called to ensure I was making the appt. I assured him I would be there. On my way home from work I check the acct. and the money is GONE!!!!!!! I stop in at the CITIZENS IN FRANKLIN NH. They tell me now that it was missing a number in the pic taken in the mobile app and that I am NOW going to have to wait for the cancelled check in the mail???????? No CAT scan. I had also planned on going to see my daughter after not seeing her for 6 months for her birthday. Everyone talks about CITIZENS and how awful they are. Now I see for myself. Closed the acct. Do yourself a favor read the reviews, these people are not customer oriented, laughing behind the desks as I am out $400. It may not be a lot to some people but for us we need it. why is it when I called yesterday they knew nothing? COME ON CITIZENS GET IT TOGETHER!!!!!!!! read more