I am truly disappointed at the way I was treated by Dezeree at Citizen Lash. The first time she did my lash extensions she did a good job. My first fill did not go so well. First of all, a fellow employee sat in on my appointment for probably a good 45 minutes while they gossiped about fellow employees, clients and their goings on. I absolutely COULD NOT believe they both did this. Honestly, where am I, in hillbillyville?!
Then when we were finished, I went to the bathroom and saw my eyelashes. I was surprised that they ended abruptly on the right side before the end of my eye and did not match the left side. There were a few of my own lashes on the right end that did not have false lashes on them so there was a big gap from where the false lashes ended and my lashes.
When I was paying Dezeree I mentioned it to her and that it didn't look right. She said if she put them there, they would be too long. I said well can't you do shorter lashes? She said we could address it the next time. Sure is funny the picture of lash extensions on Citizen Lash website go all the way to the end. I paid her $65 and a $5 tip, which I should NEVER have done. That morning the more I looked at the right eye the more annoyed I became. Honestly, I just handed her $70 and she said she'd take care of the end of my eye next time! Unbelievable.
I did not have my phone on me so I said we would have to schedule my fill later. She called me and left a voicemail and left a few dates/times when she was available. I called back and got voicemail. I said those days and times would not work for me and left a few dates/times I was available. I also said that I did not want to leave this on a voicemail but we were missing each other. I told her how unhappy I was about the gap and did not want to wait until my fill appointment. I would really like her to touch it up before then.
I NEVER HEARD BACK FROM Dezeree. Wow, so that is the way you handle an unhappy client, just do not contact them. Really professional. So again, we're back at hillbillyville. So unprofessional. Obviously, she is not the lash person for me. And I'm glad I don't have to sit and listen to unprofessional employees trash their clients and fellow employees. Unbelievable! read more