Can't make this up, I've never had a bad experience at this branch or the other one in Westport in…read moreover 25 years of being a customer. I've opened accounts with each of my three kids, set up business accounts as well. Everyone is always friendly, accommodating, helpful and respectful. I think as organizations go these folks must be doing something right. Consistently high levels of customer service and again, always pleasant! I highly recommend doing business at this branch and with this bank.

Dealt with Ramon Pons the branch manager for a home equity loan. This isn't my first rodeo in doing…read morerefinance with my homes, by far he was the easiest and most trust worthy I have done business with. He went above and beyond and kept me informed every step of the way, a seem less transaction. I have been a customer for over 20 years, keep up the good work!

Great staff at the branch....this is concerning mobile deposits. Apparently I have exceeded the…read moremonthly amount of money I can deposit using their mobile app. The app told me that I have exceeded my 30 day limit . Thirty days naturally sounds like a month to me. So it seems odd that they use past 30 days....so I can't deposit a check till tomorrow. Then I have to watch my limits. The answers I received from the initial call I made were more frustrating...I was told well that's the way it is. Nobody was empowered (including supervisors)to do anything about it...nobody. This is a deficit in the convenience of using the Wells mobile app., which I an not confident in any longer. They have been surrounded in controversy; may be time to look for another bank that doesn't have a secret sauce.....troublesome.

So far so good. I'm giving it up to Mutual Security Credit Union. Had to make a change and have…read moreleft Bank of America and so made the decision I'm giving it up to Mutual Security Credit Union. This organization, situated in Fairfield County, as I am, was a good place to start. Two visits in 24 hours to the branch have been very satisfying in terms of service. They even remembered me! Seriously that's a big deal! I immediately saved $144 per year getting rid of my Bank of America checking account and working with this organization. I only wait for a piece of plastic to arrive ( minor inconvenience) so I can start to resume my normal life with only one Financial institution in place. They've been pleasant to deal with and actually remembered me from day one today to day two! That in itself is remarkable in this day and age where corporate and banker greed is starting to take over our society! Peace out!

0 Stars was not an option... sigh... This is by far the…read moreMOST frustrating bank branch to belong to, the WORST customer service ever (and I mean ever). The "Manager" is useless, and the staff takes upwards of 25 minutes to put through a couple deposits, and half the time, the deposit slips are missing. I spend a good part of my morning standing in line (by myself) at the Westport bank of america... Not sure how anyone gets anything done there. I've asked several times to speak to the manager, supervisors, etc. seeing as I run a busy business and need to return to work in a timely fashion, and each person is less accommodating then the next. If I didn't have to go there, I would avoid it like the plague... Thanks for absolutely nothing...

hit or miss here. drive up has odd service, they claimed last time that they didn't have any ten…read moredollar bills to give me when i asked for 5 of them, they said they only had FOUR ???????? its a bank !!!..... tellers are aloof or rude. ATM--i've seen it break down 3 times in the past year when i go to use it. it used to be much better, service has gone downhill.

receiving The TD Branch in Norwalk is SIX star fantastic. They embody the old fashioned idea of…read morepersonal banking where they know your name and take extra time to help you. Many of the staff have been there a long time so they are knowledgeable about the bank and your personal needs. BUT, the reason for only 3 stars is TD Bank's mortgage department. We are in the middle of paperwork for a mortgage. After trying for almost FIVE months to get their attention, going up the ladder of responsibility, repeated promises of "get right back to you", and recently withdrawing a large amount of money every day from our 30 year old account with them, NOTHING has worked. I am now turning to Social Media to see if that gets TD Bank's attention. Thank God we could come up with interim financing, or we would have lost the home we wanted. HELLO, TD BANK Corporate ..are you there???? Willing to lose a 30 year plus business and personal client over something this dumb? If you contact your Westport Ave branch in Norwalk, you'll know who wrote this review!

I've never experienced such awful customer service at a bank anywhere, ever. Unpleasant, impatient…read moreand rude people. This review is based on two experiences years apart.

Avoid Called…read morecustomer service w a simple question regarding an error they made but was disconnected twice. Phone chain pretty lengthy-more so than most. On 3rd try they did not recognize my social security # OR my line of credit acct # which i was reading from my statement. Once i got to a rep he said that to fix the problem caused by their error i had to physically go to the branch. Some customer service in 2023.! Got a supervisor who reiterated this. I asked him 3 times to confirm that they could not fix the problem but he stubbornly repeated his same mantra w different semantics. Would have been very easy to say " Yes" but he was more interested in repeating the mantra 3 or 4 times-a classic failure to acknowledge customer frustration. Conclusion: -Database is weak -Customer service not empowered to correct errors even those made by the bank -cust service line routinely hangs up on customer ( no call back) -supervisor not customer friendly All this for an error made by the bank w no ability or interest in solving the customer problem. 40 minutes to no resolution. Branch people have always been courteous etc but overall processes seem disjointed/broken. Go elsewhere

BNY Mellon Wealth Management is a leading U.S. wealth manager with nearly $180 billion in private…read moreclient assets, as of Sept. 30. There domestic and overseas offices are extensive and the Westport location serves as Fairfield County's hub of private banking needs. They provide investment management, wealth and estate planning and top notch private banking services to clients. Trust me, there is no going back to retail banking once you've plunked down the capital to open these doors up for service!

I almost regret this one star review because the teller was a young lady who was bright, pleasant,…read moreprofessional, friendly, and in all respects did her job perfectly. She will no doubt manage that bank one day soon. From our brief encounter I think I would be proud to have her as my granddaughter. The review is more aimed at the TD Bank teller training doctrine that encourages a Gestapo interrogation when you just want to deposit a check. I get it. People like to chat in banks. I don't. I have stuff to do. I use the ATM as much as possible. Here are some suggestions: 1. Don't have a long chat with a customer when other customers are in the queue. You really want to learn about the old lady's cat? Take the old lady to Starbucks for a coffee on your own time at lunch. Not ours. If there is not a queue, ask about her cat, ferret, pig, psoriasis, whatever. I dont care. Enjoy! 2. We did not go to school together, we were not in band together, we didnt date the same person, we didnt serve together in the Tet Offensive. I am a customer. I am old enough to be your grandfather. Do not address me by my first name because you see it on my debit card. I am addressed as 'Mr.' This is a business transaction. This isn't a Chuck E Cheese birthday party. I bet next week after my deposit the teller will say ' No prob Bruh' and invite me to a kegger on Fairfield Beach. 3. Do not ask me if I am working today or taking the day off, or what my plans are. WTF? What are you, the FBI? I feel like TD Bank will water-board me if I give the wrong answer. Are you collecting personal information for the Chinese? Is there a black Lincoln town car with blacked out windows following me when I leave the parking lot? We're on camera. Maybe I told my boss I was working and you get me to say I am not and it ends up viral on Tik Tik. Don't need it. 4. If I was starved for conversation, I would walk around with a parrot on my shoulder. If I initiate conversation with you, fine. You have to deal with it because I am a customer. But do not ask me unsolicited what my plans are for the rest of the day. I have some and they are not your business. This is not Mayberry where Aunt Bea knows everyone's business. Once again this has NOTHING to do with the nice young lady on this transaction who was spectacular and I would hire her anytime. But it is a very consistent theme with my infrequent visits to TD Bank, so it must be TD training and endemic to the organization. I understand it is a Canadian bank and those people are very friendly. But this isn't Saskatchewan. This review is earned by TD corporate. Here are the seven questions that are acceptable: 1. Hello Mr. X, what can I do for you today? 2. You seem to be having trouble. Can I help you insert your debit card? 3. Do you want that in small or large bills? 4. Do you want to know your balance? 5. Would you like a free ball point pen? Or a lollipop? 6. What is the air speed velocity of an unladen sparrow? 7. Thank you. Is there anything else I can do for you? I look forward to revising this review to two stars one day, depending on my next visit. Sincerely, CFC

When I opened an account at TD Bank the person who opened it made a major mistake in my tax ID…read morenumber. Therefore I have not been able to access my account for nearly a year except to write a check. a TD Bank tried to tell me that I had to pay them about $500 because of overdraft charges that they put on my account and nobody could help me fix my account. This was during covered and nobody wanted to help me corporate wouldn't help me of the branch wouldn't help me until my fourth call. I'm currently sitting at their drive-thru going on about a half an hour now even though I was told that everything would be ready for me to close the account when I got here. You bottom line I would not ever ever recommend TD Bank to my worst enemy.