It's a small simple bank please don't ecpect anything to big. Because of the area it will get…read morecrowded during the lunch and after work hours. The people were always nice and will help. The only issue I had is they don't have a person to verify signatures. A notary. Some and most banks will and won't charge their members. But they did direct me to a place that did which was across the street

I utilize this location often but I've noticed this trend frequently through your BOA in the area…read more First, why do you need 3 people working the lobby, 2 people at the desk taking appointments and only 2 people on a Friday working the teller window? The lobby is filled with people waiting for the teller. All three ATMS HAVE LINES, abs there is THREE people greeting. I think it's a company problem. The staff here are the best at customer service and are very friendly which is why I gave the 4 stars. I love Ms Joy!!!!

I'm glad to have this branch conveniently located in my town at an easily-accessed intersection…read more The office staff and tellers are friendly, professional, and helpful. I chose this bank over their competitor that was a bit closer to my home because TD Bank would quickly answer my inquiry phone calls when I was looking for a bank while their competitor wouldn't even respond to my repeated voicemails.

SHORT: Staff needs…read moreretraining on privacy and customer service (pick someone else to help you other than Vanessa) Doesn't seem to have an issue with getting technical account details assorted. Long: This locations employees should be retrained. When I walked in on a extremely cold and Rainy day. A security guard walks up behind me and say remove your hood. I ask why if my face is not covered. He is wearing a hat... but I understand his reason so I remove it. He then continues to stand there. I politely tell him go back to his post so that I may finish my transaction in privacy. He leaves. The clerk informs me I need to sit down with an expert. I sit down to wait. I then hear a lady... she call from her desk "next person!"... I assume she's speaking of me. I turn around. She says how can I help you. I walk over and she says again how can I help you. I tell her I need and the remainder of the transaction was very cold, brash, and defensive. I politely offered a suggestion, such as " it's good to greet a customer. Christmas was yesterday and you should try asking your customer how their holidays were. How were you holidays? ", she responds with " I don't need you suggestions. My holidays were great. " . I sat in silence. I've done all I can. Got what I need done and left.

Terrible - my husband had a medical condition and they drained our entire savings account in fees…read more We didn't use our savings account while he underwent treatment (I would be okay with 'lack of use' fee if this was a checking account but this was just the lowest yielding savings account). They also don't notify you in writing of any charges until your account is zero. I miss the Partnership CU, Stay away.

If I could give zero stars, that would be the option…read more Went through the entire pre-approval process, along with a hard pull. All documents that were requested were submitted. I was given an offer, and I accepted it. Shortly after, I received an email notification stating my application had been declined. I immediately called NASA FCU and asked for the reasoning behind the decline (when they had already stated everything looked good), and their remarks were that the 3rd party vendor(s) that they utilize could not verify my identity. What a load of horse manure! They recommended that I stop by a branch knowing that I reside in California. Common sense is out the window with them! What a colossal waste of time, and an inquiry. They need to explore better ways to remedy situations like this, or find better vendors. Do better NASA FCU! Sincerely, Corey

I stopped by this location one rainy afternoon. Was on a time constraint and really needed to get a…read moredocument notarized and mailed out immediately. Wells Fargo is not my personal banking center, however my bank had previously given me trouble and this Wells Fargo location is very close to my house. While the wait is very long for a Friday afternoon, the customer associate representative was able to help me fill out my documents and notarized it in a very promptly manner. I was pleasantly surprised that I didn't have to pay a fee to get my document notarized (especially since my bank charges for the service.) The staff were very professional and supportive and I was able to get what I needed done. I would come back in the future for the great customer service and wide range of services they provide.

There was an extremely long line at the bank but I need cash for an emergency and instead of of…read moregiving me my money the bank teller Rhonda, decided to be nosy and go through my account looking into my personal business and then call her friend over to look as well. This was a breach of my personal information and completely inappropriate. I called corporate on her I hope she is fired!

With branches closing and everything going online, it is nice to walk into a branch and be greeted…read morewith a smile, serviced professionally, and efficiently assisted with everything I needed without ifs and buts. Joseph, thank you for your kind and professional service! The bank had several customers, yet the line moved very quickly due to the several tellers.

Close this branch. That's it, that's all. Useless employees standing around and lacking customer…read moreservice skills. Location should be ATM only.

Great Bank!!! I can't speak for inside of this facility (as I used the drive thru), but I can say…read morethat I was SUPER EXCITED when I saw that the drive up hours stayed open until 7 M-F and then until 4pm on Saturday!!! That alone was enough to make me happy!!! :)

Came to PNC to get my identity verified so that I can access my bonds and the service associate…read moreVandana Gosain refused to look at the document the treasury department sent over for them to verify me. She was very dismissive and rude (raising her voice), terrible customer service and told me to go get verified at UPS when the document clearly stated it had to be verified by MY financial institution, which is PNC. I don't know if she can't read or what but because of her rude and dismissive behavior, I went to several other banks and they all told me it had to be done thru MY bank and they didn't understand why she wouldn't just sign the document. Luckily there is a PNC branch inside of the Giant in beltway plaza, they sent me to Rockville and I was able to get it done. It's funny because Mrs. Vandana Gosain was very polite a few weeks ago when i opened an account with PNC but today very disrespectful.

If you miss mid-1990s service, this is the credit union for you!…read more I opened an account a little under a year ago, hoping for better service than Bank of America. While I'm at least not being charged fees for everything, their service leaves much to be desired. For starters, they have no online bill pay. This is such a basic service that it didn't occur to me to ask if they had it before opening the account. I can't even been able use the minimal "online banking" services they do have to check my balance, etc. I've made two requests for a log-in, but have received no reply at all. Their in-person service is slow & indifferent. I'm rather baffled as to how they stay in business.

I've opened an account in 2006. Any bad reviewer is simply not getting it. Once my checking account…read morewas dangerously low and the Credit Union called me to warn me that maybe I should transfer money from my savings into it, which I did. This is great service and very nice people. I think that lady who left a bad review should go back to Bank of Americass

I'm getting charged $30 a day cuz I'm overdrawn on my checking account because of the DHS shutdown…read more Haven't gotten paid since February so no direct deposit. I called to explain & "nothing we can do" and 45 minutes on hold twice for the pleasure. Don't bother with this place

All my questions was answered. Because I received a letter in the mail stating that my account will…read morebe closed. So that's why I had to call to find out that that it was a scam. Please when you receive letters in the mail don't call the number on the letter. Look up the number. And it wasn't much but it's mine and thie account was opened for years. Thanks to the representative that help me on the phone. And save my account and told me to disregard the letter and she couldn't see why I received this letter.

Great staff. Meme the manager is more than helpful. Love this location…read more I highly recommend this bank!

This bank sucks super butt. So what it's a new account it shouldn't take 10 days to clear a check…read more Then to call customer service and they say go to the bank branch to see if they can release some funds. At the bank the teller say there's nothing she could do. So they advise me to waste time and gas while I'm broke waiting their stupid policy... I regret opening an account twitch them, the branch even look like an old soup kitchen inside...