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    Citibank

    3.1 (24 reviews)
    Open 10:00 am - 5:00 pm

    Services - Citibank

    Personal banking

    Citibank Photos

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    Parking lot.
    Lyn G.

    Time: Wednesday, 4:30 pm. Time in line: 10 min, 1 person ahead and 3 people behind in line. People attending clients: 2, one cashier and one personal banker. Seats available: 4 chairs on waiting area. Restroom: On premises. Parking: Designated parking lot on Hill, very lImited street parking. Bus stop nearby. Staff: Super friendly. Notes: Leave with plenty time, it will take a while to be attended. Worth It Level: High, very well located and the staff tries to help as much as it's possible with their resources. BE PATIENT!, it's not the employees fault to be understaffed.

    Keesha F.

    Best location! Always quick in and out! I really like the secured Atms.. Makes you feel very safe when you're grabbing cash after hours.

    Doesn't know what she's doing, doesn't know how to handle situations, horrible customer service.

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    11 months ago

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    2 years ago

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    2 years ago

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    4 years ago

    It's not a bad bank. Just know how difficult it is when you're here to withdraw the rest of your money and to close out your account.

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    6 years ago

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    13 years ago

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    2 years ago

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    5 years ago

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    6 years ago

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    10 years ago

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    7 years ago

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    8 years ago

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    5 years ago

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    6 years ago

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    5 years ago

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    12 years ago

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    15 years ago

    Its a bank. What do you want? I love that citibank has their atms inside for customers only. Feels much safer after hours.

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    5 years ago

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    12 years ago

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    4 years ago

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    9 years ago

    Awesome branch with high energy employees. Good vibe. Very colorful and clean layout. Employees are knowlegable and very effecient.

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    9 years ago

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    7 years ago

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    10 years ago

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    Ask the Community - Citibank

    Review Highlights - Citibank

    She then referred me to her coworker, Lu Zhang, to tell me about their current promotions and products.

    Mentioned in 2 reviews

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    Chase Bank - ATM Machines prominently at the Front of the building.

    Chase Bank

    (22 reviews)

    Boyle Heights

    I went to cash a check and it was processed without confirming my intent. When I was told I could…read moreonly deposit it due to not having enough funds in my account, I clearly said no -- I was only trying to cash the check. Despite this, they ran the check through anyway and then stamped it, compounding the error. Because of that stamp, the check can no longer be cashed anywhere else and is now only usable for deposit at Chase. This became clear after I attempted to cash the check at Walmart, where I was told it should never have been stamped and therefore could not be cashed. I went to a second Walmart and received the same response. When I raised the issue at the original Chase branch, I was told that this was "normal procedure" and that they had done nothing wrong -- which is shocking. Running a check without first confirming whether it can be cashed, and then "correcting" that error by stamping it, should not be considered normal procedure. To get further clarification, I went to another Chase branch, where I was again told that stamping the check is standard procedure. However, this was also the first time I was told they "do not know how other places operate," which is equally concerning and highlights a lack of awareness of the real-world impact on customers. They are effectively turning checks into trash everywhere else, making them only depositable with Chase unless the customer already has sufficient funds available in their account. To avoid this situation altogether, the bank should confirm whether a check can be cashed and avoid stamping it entirely unless the customer explicitly authorizes a deposit. This entire situation is the result of Chase's actions, yet the customer is the one left dealing with the consequences. I also contacted Chase customer service, who apologized and acknowledged the issue. It appears this branch is operating mechanically rather than thoughtfully, indicating a need for additional training and process improvement. The representatives words. I hope this helps someone else avoid the same headache. I do NOT recommend this branch.

    Horrible experience. The ATMS outside don't work, inside ATM was giving me an errors message. Went…read moreto the teller and she couldn't help me because I had my wallet Card and ID but not my physical card.

    Cathay Bank

    Cathay Bank

    (47 reviews)

    Chinatown

    This is The First Chinese owned Bank in Chinatown being the 1st in the chain of many other Cathay…read moreBanks Worldwide. My family has had accounts here since day 1 around the early 60's. Small personalize bank. Convenient validated parking. Usually hardly any waiting except for the first part of the month. Everyone is pretty friendly and helpful. Opened more accounts here recently again. If you are in the area, this is a great bank to have.

    I am extremely disappointed with this bank's customer service and lack of basic compassion…read more Despite multiple clear requests, the bank continues to make repeated phone calls to my mother's home phone, even though she is injured and currently residing in a nursing facility. No one is at her home to answer these calls, yet the bank keeps calling "to confirm information." Over the past several weeks, I have contacted the bank numerous times asking for one simple accommodation: stop calling the home phone and update the contact method on file. Each time, staff claimed they "cannot be flexible" or "cannot update the profile." That is not an acceptable excuse. Internal system limitations are not the customer's responsibility, and they certainly do not justify ongoing harassment. At this point, the repeated calls are no longer a mistake -- they reflect a deliberate failure to act after repeated notice. This situation has caused unnecessary stress for our family and raises serious concerns about customer service standards and compliance. I would strongly caution others before banking here.

    Citibank - banks - Updated May 2026

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