I lost over $400 to their KeepTheChange program when I got a credit card and stopped using my debit…read morecard, so money stopped flowing into my savings account. And because of this they started taking funds out if the savings account in the form of 'maintenance fees.' Man, I remember going through this bs like it was yesterday.

One teller doing all the work with 10+ people in line. 3 managers standing around like their to…read moreimportant to do work. Very poor.

I think this is a great branch. I love PNC is the only bank I would trust with my money. In fact I…read moretrust PNC more than myself money wise. Now, there branch is good it just need some adjustments. Again this is what I personally think. First, there's gotta be a way to move a bit fast. Every time I come to deposit there is always one teller working and 2-3 more employees in the lobby. Why can they help to move things fast. Maybe they are not capable of doing it? I know that banking issues are different for everyone but why does it take too long for some tellers to finish with some customers? Honestly when I come to cash checks or deposits it does not take more than 2-3 minutes. Maybe it just me being a bit inpatient. But, I wonder what others think. I guess I will have to read some of the comments here. Please, help I need the branch to move a bit just a bit fast if someone in the bank is able to help the tellers please help. Agains it's what I personally think. Thanks so much! PS: Love PNC

My "private" banker insisted I meet with her today. I am poor, so I do not know why I need a…read moreprivate banker, but I conceded and took time off work. The receptionist seemed surprised when I appeared at the allotted time. Then my banker said that someone else was scheduled at that time, and I was not. This is at least the 3d time the bank has not been prepared for a scheduled conference (and the first time I have left immediately without waiting). I will never bank here again and have already opened up an account somewhere else.

Horrible customer service never banking with chase bank again closing my account today!read more

This place has the worst service I've ever received. I waited there for over an hour to see the…read morenotary, and a man came into the bank an after me, but the notary ignored me and dealt with him instead. Then the manager kicked me out because it was closing time, and the notary "needed to deal with a more urgent situation." He was an asshole, and I am never going back there. Go to SunTrust instead. Those guys are awesome, and they helped me out without me even having an account there.

Worse bank ever! Do not bank here . The customer service is terrible . You will have missing money…read morefrom your account and when you come in person to dispute the problem . They move all the tellers out of the windows to sign up new members . I had to wait an hour and a half to even speak to someone the manager Cecilia is rude , not knowledgeable and unprofessional . Do not bank at Bank of America . Even the customer service number has rude ass people working there . I just want my money back .

My issue is not with this particular location but with Bank of America in general. I have had a…read morebusiness account with them for 2 months and I already have to close it. Firstly why is it that I have to have an appointment every time I need to see someone? I prefer Capital One where I can just walk in anytime, any day and get my issues resolved with great customer service. Secondly I'm so so extremely disappointed that I have been trying to call BOA's customer service for 2 days and couldn't reach anyone. Initially they said I would wait 6-7 minutes but it turn into more than 5 hours. I got quite desperate that I had to take my call into the shower with me- for real... that's when I knew that I had to let them go... BOA is a shit bank and I'll stick with Capital One who I've been with for 7 years now with little to no issues. I just opened with another bank to test the waters and it was not a good choice.

Congenial and very helpful staff, prompt assistance and sizable parking. Hidden away and usually…read morenot crowded . I plan to use this location for my commercial and personal accounts from now on.

One teller working. Nine people in line. After 10 minutes and not moving an inch, I had to leave…read morewithout completing my transaction. I suppose I'll have to find a branch in a predominantly white neighborhood in the hopes that it will be fully staffed.

Great convenient location in Riverdale Park with a huge parking lot, multiple drive-thru lanes, and…read morea highly visible ATM. I've gone inside plenty of times, but this time I just needed cash out from the ATM.

Other than bad parking space and long lines this place is pretty amazing…read more I literally watched a customer yell at staff and they kept their composure well. I'm actually not sure how I managed in customer service in the past. They didn't get loud back and they just kept apologizing. So overall, I'd say they are pretty amazing! I have to give them 4 stars for the atm never working, only having two atms and for the parking being a living nightmare. They are gems though!

Poor customer service. Teller asked an invasive question regarding my deposit, which was none of…read moreher business. Months later, a credit card I never use, had a charge. The only way I was even aware of the charge was via the credit bureau. The bureau emailing me to check with the bank. Even though there were no card charges, in more than a year and 0 balance, I was told it was my issue and the bank only reports the truth. My excellent credit store score dropped a 150 points. Done with this bank, closed account.

This bank is the worst. Initially promised a refund, I received less than expected and endured…read morenearly an hour on hold. This experience solidifies my decision never to make this my main bank. Overall, it's been a terrible experience.

The service is horrible, the staff are not professional or courteous, I have been a member for 20…read moreyears. It seems like when they moved from the previous location, they forgot to load professionalism and courtesy on the truck when they loaded the money. If you really value us as customers you would provided us with a competent staff who can provide professional and courteous service. Shame on you ! We deserve better. My experience was so bad I don't even want to give them 1 star.

this bank needs too close, no employees know any information, everything is third party, no one…read morehas knows anything, the bank allowed money to be withdrawn out of my account after i replied to the email they sent not authorizing any transactions. they took funds out of my saving to cover the scam with i believe is an inside doing the branch is aware of this scam but still haven't refunded me this place is horrible 2 weeks and still cant get information only being told 90day smh i had to give 1 star but the deserve no star at all