Client service representative was very rude, manager was defensive and not helpful, I have been a…read morechase client private client for 25 years and have never been treated that terrible, these people should never be allowed to work in this type of setting.

My husband went to this location because we were visiting my parents house and he needed specific…read moredenominations of bills for a party and the teller just pointed him towards the ATM and wouldn't help him. Isn't that part of their job? Well the ATM didn't give him exactly what he needed because we need some bills that the ATM did not offer that option. Apparently their customer service sucks and they would rather get paid to sit there and do nothing. This is why their jobs will be extinct shortly. Thanks for nothing! We will go out of our way next time to not visit this location.

Run as fast as you can..... I left Chase and came to TD…read more What a mistake- they hold checks for 6 days until they clear!!! Really? Is this 1980? I'd rather have my money under my mattress than deal with these crooks. Run

Had an issue with another bank opening an Estate account. Thankfully this bank came to the rescue…read more Susanna was great and nice and helped us. She was very informative and explained everything. Highly recommend this bank. Not sure of the other bad reviews on here but I had a good experience. Go in and ask for Susanna.

Looking to open checking and savings accounts. Went to branch and was told i needed arrange an…read moreappointment. I tried calling toll free. Long hold time requested call back. Never got one. Tried emailing contact information. They never contacted me for an appointment. I called toll free again and held. Very nice young lady assured me I would be contacted with 24-48 hours. Again nothing. Will be looking for another bank. Terrible customer service

Check the class action lawsuits & poor reviews against Capital One and you'll realize they prey on…read morecustomers, especially vulnerable seniors with mental disabilities as well as vision and hearing impairments. This branch hires staff, who have not been trained with customer service skills to deal with neurodivergent and/or disabled customers. They approach everything from an ableist and neurotypical mindset with illogical contradictions by assuming you should know what's not written or what they conveniently forgot to share without any empathy to understand or validate their customer's experience or views with an open-mind for win-win resolutions. Worse yet, they blame others as the scapegoat for their incompetence, inefficiencies, and gaps in their processes. Their manager blamed a disabled 84-year old senior with ~80% hearing loss after a stroke & autistic advocate for talking too loud without realizing not everyone can control their emotions with an arbitrary norm that never considered their inputs and feedback while being gaslit. They're clueless on how they frustrate & accuse clients when they don't even track their inconsistent misconduct and transactions with notes and records to justify their "discretionary" actions without transparent criteria, notifications, and consent. Moreover, they mail a legally blind spouse the letter for insufficient funds in a joint checking account with the overdraft protection requirements met, but fail to notify the hearing impaired spouse who pays the bills before stating that they have the right to reject transactions at their discretion without any transparent criteria or consultation. As a result, customers suffer recurring penalties for returned checks by 3rd-parties due to their discretionary, uninformed decisions without consulting clients. For example, they seems to run a clever scam with overdraft fee protection that is useless moot except as a deceptive marketing tactic to get money transferred in since they can reject paying any transaction. Even if overdraft is enabled on your app, you have to transfer in $250/month from external accounts to get no fee overdraft protection, which isn't leveraged if they reject a transaction, such as a recurring autopay payment to a credit card. Moreover, staff coerces you to open more checking accounts than needed only to confuse and profit from you because they can't or refuse to consolidate and simplify them for the elderly or disabled by creating accounts with unequal "protection," which seems moot. Their branch manager and team failed to inform us of the free savings transfer option, which couldn't be selected due to being grayed out and is useless if the bank rejects any transaction before the protection or transfer can take effect. Why would anyone or business trust a bank that can reject any transaction & cause 3rd parties to penalize you for returned check fees at your expense with you accruing interest and fees in a vicious loop while trying to bridge these communication gaps that they could liaise and resolve with their relationships from repeat business. This seems like collusion, conspiracy, and exploitation. No wonder their staff got poor reviews (TrustPilot, WalletHub, & Better Business Bureau). They don't exemplify leadership or people skills to collaborate with relevant stakeholders for solving problems. They just regurgitate biased, non-transparent terms and conditions that either use jargon that only they understand or hide key, but vague, clauses somewhere to make it hard for you to find these loopholes. Worse yet, they put words in your mouth and fail to provide explicit instructions with accountability to fix unforeseen gaps. Then, they badmouth other companies by claiming that customers must have given authorization indirectly for Capital One to reject payments when they switch autopay from one Capital One account to another without proof of consent or communication from 3rd parties to support their interpretations and actions. They don't even know how to contact their disability team at their corporate headquarters except to give a generic 800 number to the company and ask for an American Disabilities Act representative. Clearly, they've never actually tried this because this doesn't work from me testing this by calling and getting sent on a wild goose chase to the wrong units and disconnected with inefficient cold transfers with redundant verifications & without context. I would give them one star if they even tried to empathize and be open-minded enough to fix their flaws because we're all human and make mistakes. However, these vultures could care less and prey on vulnerable customers, who can't defend themselves because they're used to getting their way without getting caught while preventing customers from closing accounts that they coerce them to open due to technical limitations, even though technology can accelerate or automate processes, not be bottlenecks.

For 3 days now cap 1 has had thousands of consumers auto deposit pay checks and have not YET paid…read morethem out to their clients!! They say it's a third party issue Well that's their issue NOT mine and they should pay us and THEY should wait for the money. Meanwhile all this money is gaining interest too! who gets that and how are we being compensated??

HORRIFIC. phone customer service wait. Average 20"+ When…read morefinally connected to a person,issue is rarely resolved. No one knows what they're doing try to transfer to another dept. Or it disconnects. IVE had to change my pin at least 2 times in the last 6 weeks without being informed or WHY THE PIN DOSENT ALWAYS WORK .VERY DIFFICULT WHEN YOURE TRYING TO MAKE A PURCHASE.YA ...THINK??!! FIND A BETTER BANK.

Teachers policies are so delusion and unrealistic these people are crooks! forcing insurance on a…read moretotaled vehicle that is not on the road !

I needed some papers notarized, I was told to come back in 2.5 hours as there were 2 customers…read moreahead of me. when I came back at the hour I was assigned, she told me, she can't pull even one of the tellers to be a witness as there is a line ( about 6 people) by the counter. I was told to come back again the following day. I left with that feeling that she wasn't at all interested in helping me, so I went somewhere else and was gladly helped. (I had been banking here since it was NatWest, then Fleet and now BOA.)

Pretty cool bank...they have a lot of money here LOL…read more The staff has always been super friendly. Since Coronamona has changed things a bit, this location has adapted wonderfully. There's now a security guard that will remind you to wear a mask. Those little stickers on the floor to tell you to stand 6 ft apart. But the best part is I always leave with more cash than I came with - thumbs up!

Returned today to do some CD business. Line of four people waiting for help, including an older…read morewoman in a wheelchair. In the meanwhile there are about four employees hanging out in the manager's office. Customers are number one, I was always taught. Come back today and once again a long wait. Asked one of the managers when I was going to be helped and he tells me they are busy. Not an apology or offer to find out what's going on to see if he can speed things up. Or God forbid, he step in to do it. Also got hit with the distinct aroma of body odor. Yikes.

From the owner: Our leadership team is committed to giving each of our members a voice and honoring our belief that…read morepeople are worth more than money. A not-for-profit cooperative financial institution with assets in excess of $1 billion, we were chartered in 1967 by the National Credit Union Administration (NCUA) and offer credit union membership to anyone who lives, works, worships, attends school or regularly conducts business in Suffolk County, NY as well as immediate family members of current membership.

Fired my mom for having cancer after being one of their best employees for getting people to open…read moreaccounts and a wow star multiple times. Stated they'd support her but didn't

Run as fast as you can..... I left Chase and came to TD…read more What a mistake- they hold checks for 6 days until they clear!!! Really? Is this 1980? I'd rather have my money under my mattress than deal with these crooks. Run

One the best branches of any bank I've been too. Everyone is so courteous: Nick, Ryan, Vanessa,…read moreJohn Z, ... Everytime I go , I get A+ service, very little waiting time if at all. They all make you feel like a million bucks customer. It's a pleasure to bring my business to chase

Honestly this branch changed my entire view of Chase as a whole, the atmosphere was friendly and…read moreclean. I deal with Chase directly for my employer and went in to this branch to open up a personal account. Ryan H went over everything diligently and professionally and set me up. He and the Hispanic girl (so sorry I don't remember her name, but I've seen her at multiple other chase locations previously for my employer) made my experience GREAT, and I will always go out of my way to go to this specific branch because of them specifically!