My first impression when I arrived to this Citibank was solely positive, thanks to the smiling face of Fatema S. Fatema has taken care of my Citibank account for the last nine years, and is competent, happy to help, and goes out of her way to make her customers satisfied. At my last visit, I came without an appointment and Fatema immediately ushered me to her office. A complicated arrangement with a student loan was immediately satisfied thanks to Fatema's expertise: not even the loan officer had understood why the payment, from an account with sufficient funds, was not going through. On another occasion, the branch manager Rani N. went out of her way to solve a time-sensitive task wasn't even her direct responsibility. This next-level professionalism I have experienced at Citibank is why I remain a loyal customer for over 20 years. read more

Have been a customer for many years. Concierge Mohammed Hassan is always a pleasure to work with. Answers all my questions, concerns with a great attitude. Great location. -lance guerreiro read more

Can never get a person on the phone. Transferred to call center where employees cannot speak English well enough to answer your questions. Customer service a disaster. read more

Absolute clowns. Tried to open a business account and had to teach the branch manager what I learned online vs. what she believed. She didn't know you could open an LLC in Delaware, which any legit business owner knows is one of the best states (if not the best) to open a corporation. Took me 3 visits to finally open the account. Worst off, she gave me the wrong address to mail my check. Now my account is on hold and my $25K check is floating around somewhere. read more

CITI BANK My critical comments below do not address any particular Citi Bank Branch, but rather the incompetence of its Customer Service, specifically in (1) account security matters and (2) account closures. In September 2021, I opened a Citibank checking and savings account. In May of 2022, I became aware via my online access that my checking account was fraudulently attacked with two unauthorized withdrawals in amounts of 5K and 10. I immediately notified, via phone, the CITI fraud division to report the loss. As a result, I endured a lengthy interview to attest that I was not the culprit who withdrew the funds and that no other person(s) had access to my account and passwords. At that time, I requested that my account be blocked such that nobody, including myself, could access my funds until I unblocked the account. To my surprise, CITI failed to block my account. As a result, in June 2022, my account was hacked a second time in the amount of $4500K and $997. As soon as I reported the second hack to the CIIt fraud division, I had to endure the second lengthy interview to assure that I was not the culprit! At that point, I insisted that the account be blocked and decided that I would later close-out my account and end my financial relationship with Citibank checking account. Although I was refunded my stolen money to the account in each event, I did not want to endure the stress and aggravations of hacking any longer. (Apparently, there is something lacking in Citibank customer account security safeguards). Finally, to make matters even more troubling, I had closed my Citi checking accounts on the 6th of the next month and was promised to receive a check in 10-15 days. At the 21st day of the month and not having received the check, I contacted Citibank and was told that it should arrive by the 29th! Check did not arrive on 29th, as promised. I called again and learned that the account had not been closed!!!??? Now, I wait again for the return of my money. I do not recommend opening a Citibank account for anybody. I strongly advise others to stay away from opening accounts in this bank, regardless of Branch. Sent from my iPhone read more

Opened a checking account, obviously this particular branch needs to operate with more urgency and better customer service on the analysts side. They were very slow to greet waiting customers and kept trying to sell services, even patronizing other banks- said their credit cards are "THE BEST" which I declined by mentioning a product that they didn't offer. The tellers were fine. **Downgraded after branch manager did not know what he was talking about and made false promises. Closed all my accounts and moved. read more

The service is really good here, has been since i started banking here. They completely understand the concept of appreciation of trust. Meaning, they appreciate that you trust them enough to deposit your money there, and they treat you well. This place is located in the Balston area in Arlington. read more

Citibank - Treat yourself time - Banks & Credit Unions Near Me - Arlington, Virginia

My name is Chris Chandler and I wish to file a complaint against Citibank for the following reason. On November 1, 20018 I met with Fatema Shakhawat at the Citibank, Arlington, Virginia Branch and she told me if I deposit a sum of new money into an account for 60 consecutive days I would get $1000. This sounded like a good deal so therefore I did. On March 28, 2019 I met with Ms. Shakhawat again at the bank to see if the $1000 was credited to my account. The money was not credited to my account. Ms. Shakhawat said she would take action to ensure the money was credited as I had met the timeline and amount established by the promotional. I was not alarmed because this happened before in one of a previous promotion and Citibank did credit the money as promised. I then asked Ms. Shakhawat if they had more promotions or good interest bearing accounts as Wells Fargo had great rates at the time and wanted to know if Citibank rates were better. After listening to the rates I requested that 1/2 remaining funds put into high yield 11 months CD and 1/2 into high interest saving account. In a couple weeks I checked back with Ms. Shakhawat to see if the $1000 were placed into the account and she told me it wasn't, but she was escalating the issue. I also found out that she put all of remaining funds into two separate 11 month CDs, not 1/2 savings and 1/2 CD. I just left it like that as it would be less than a year funds were locked in. After the third week I checked with the bank again and the $1000 still were not in my account and the Citibank advisor indicated it was being escalated to have the funds put in the account. On March 27, 2019 I received an official letter from Citibank indicating they were declining to pay the $1000 they promised to pay. On March 28, 2019, I went to Citibank again and spoke with the Branch Manager/Vice President Ms. Rani Nair, who told me not to worry, she will have the $1000 put in my account within 2 days. On April 8, 2019, I went back to the Citibank and Ms. Rani Nair then told me it was being escalated. I told her that I have waited long enough either put the money in the account or close my accounts and I would take my business elsewhere and sue them. Ms. Nair indicated she was escalating the matter, therefore I told her close my accounts. Ms. Nair and I left her office, she went into the cashier enclosure and I stood in line. When I moved up to the window and begin speaking with the cashier I asked her if I would have closing fees and she said yes. I asked how much and she indicated $609.04 on one CD and $269.43 on the other. I told her no, then don't close the CD and she indicated that she already did and could not reverse it. I stayed calm and left the bank with my money minus $878.08 in fees. Bottom line is Citibank kept my life savings for over 4 months under there promotion which promised to pay $1000 after 60 days, gave me nothing for it and in the end swindled me out of $878.08 in charges for CDs, one of which I did not ask for. Additionally, Citibank could not explain why since both CDs were opened the same time for almost the same amount, how can one have a $609 penalty and the other a $269 penalty for closing. Conclusion; they refused to pay me what was promised and owed and charged me for taking my remaining money back because the bank cheated me. It is my full intention to report them to every Federal agency regulator and file a law suit. Anyone having similar experience should do the same. This bank is awful read more

There always seems to be a dearth of bank location near where you are. Although there are ATMs close by. Sometimes you feel more comfortable visiting a bank and speaking to a representative. I found this branch as I was at the Arlington central library which is nearby. They have a comforting environment, free coffee too. Service was pretty good. Timely and quick. Also very customer friendly and supportive. Don't always say this about bank experiences. But I was pretty happy this time. read more

This is my favorite Citibank in the area. I had an issue with my account and came by right when they opened. Mr. Banks (yes, his real name) was super helpful and got everything taken care of. He also asked some good follow-up questions and had some suggestions for steps I might take that were separate from my reason for coming in. I gave it four stars because it is kind of a pain to drive to (though I guess not that much worse than anything else in Arlington). Parking is limited, both the number of spots and how long you can park there. If it weren't for that, I'd give it 5 stars for sure. read more

Love this location of Citibank. Customer service is always good and Tellers are very prompt and helpful. I can get most of my banking done at the Teller itself - don't have to wait for a Financial Specialist as is the case with most banks! read more

Literally the worst branch of any bank that I've ever visited. I'm traveling to Vietnam for three months for work and I needed to open a Citibank account to access my money while I'm abroad. They made me wait forty minutes for one specific specialist even though there were other folks that were free. And when that particular associate was able to help me, she was incredibly patronizing, lazy, and indiscreet. I told her I didn't need the overdraft protection and she kept trying to sell me on it. I also handed her my driver's license so she could get my information but she still asked me to verbally spell out my name and address for her. She also had me recite my social security number out loud for her which is so inappropriate. Again, I was in a rush so I just followed her directions. Aside from these minor inconveniences, she claimed that my "profile" had a flag on it and therefore she wouldn't be able to open an account for me that day. When I pressed her on what the issue was, she asked if I had balances at other accounts. I informed her that I have two other credit cards with two other banks with minor balances that I pay off every month. She claimed that you are prohibited from opening any bank account if you have balances at ANY OTHER BANK as a safety measure. I don't even know where to begin with this logical fallacy - opening a checking account has nothing to do with my credit score/status/cards. She also informed me that if I had Wells Fargo (my other bank) write me a letter stating I was in "good standing" she would be able to bypass this absurd "security measure." I had Wells check my profile and even mock open a new account for me to see if any red flags came up. Nothing. Then my associate at Wells went above and beyond and called the Citi help desk where they affirmed my suspicions that Citibank has no such policy regarding opening checking accounts. I finally just chose to go to the MacArthur branch instead of returning to deal with this branch's incompetence. I highly recommend the MacArthur branch where the associate promptly opened an account for me without any trouble or "red flags" popping up. Furthermore, my sister has also had trouble with this branch. They once prohibited her from accessing her joint account with her husband because she kept her own last name when she got married and therefore her last name was different from her husband's. read more

Sitting here waiting for one hour now at 3 p.m. on a Monday. No one seems in a rush to provide assistance. Let's see if my phone dies before getting service. read more

I've been a Citibank customer for about 20 years and this is the worse experience I've had. Typical wait times for service I've experience is in excess of 15 minutes, they try to force you to use their ATM, and just spend time trying to sell you their "investment products" whenever I need to do something simple. read more

Worst customer service ever. First time visiting this location and received wrong information and literally wasted my time! I even asked for permission at work to leave to go do this transaction at this location for nothing! I was told on the phone that I could change my name on my card "easy peasy" just to find out once I get there that "sorry we don't do these type of transactions here. When I told her that someone told me I could, she got an attitude and told me: "But did you mention credit card or debit card?" BUT DID SHE EVEN ASK ME? First of all, no reason to answer my question with another question. After that, she told me "But it's very simple, just call the customer service number and they will OVERNIGHT your new card" and when I asked how will they verify my information she replied "Just email it to the person you talk to" which I proceeded to do right there in front of her using the bank's phone because she asked me to. While speaking on the phone with customer service the guy said: "I'm sorry ma'am but we don't do these type of transactions over the phone" ARE YOU SERIOUS? When I asked him to hold and told this to the woman, her response was: " Oh really? so what's the solution then?" Make me wonder what in the world she was doing there, when I asked the guy if I can send my information over email like she mentioned, he said " I don't know why she keeps giving you wrong information" I left the office so frustrated for you all wasting my time... And today my husband had a horrible experience AGAIN at this exactly same location. Your staff needs TRAINING! She was an older short woman, long hair, her desk was right on the left from the entrance. read more

I have been a Citi customer for many years. Since Citi closed their branch in Old Town Alexandria, I have visited few other branches in Northern Virginia, and I am glad I found this one. Managers are there to help and they take this responsibility up to their heart....! Usually don't write reports of any kind, but finding a bank that treats you very well is rare in that business. Thank you very much managers of Citi at Glebe Rd, Arlington, VA!! read more

Today I went to this Citibank with the intent to open an account there. It was not busy at all. Beside the tellers, one of them quite friendly, there were two women in different offices of the bank. One was doing paperwork and the other was talking with a customer, I assume. A man also arrived saying he was the financial adviser. I was told that the manager had left early feeling sick. No one was particularly interested in helping me. The financial adviser was in a rush to leave; the woman doing paperwork disappeared to another part of the office; and the one talking with the customer was still talking.... Twenty-five minutes passed. Finally one of the women staff reappeared and finally called me to her office. But since it was getting closer to 5 pm, she appeared disinterested in getting involved with my quest. She rattled off some information, gave me her card, and basically sent me off..... for another day.... I will not go back. read more

I used Citibank for years back in the day, i moved to HSBC for their global banking. My mother still uses Citibank. I went to Ballston brach to help my mother send money to overseas. When i was talking to Banker she made me realize that i should go back with Citibank again. Banker opened me a gold account and she help me set all my account credentials. Everything start going down when i realized they towed my car right front of Citibank from retail parking space. I was told later than parking spot was for only 30 minutes. No one at the bank told me to move my car or asked me if i have a car. They also have their own 4 designated spots which is only for 15 minutes. Overall they came back to me saying they are sorry but they wont reimburse me for towing. I withdraw all my money and closed all of my accounts. Bank Manager did not care, he acted like he made some calls but he did not give a shit about me. One thing he did not know that i myself run a company and know every trick on the book. Don't bank with that branch. Take your money else where. read more