I stopped to get gas today and while paying asked the clerk (older man) if they had a restroom. He…read morereplied No. Pump my gas and suddenly my car won't start. Had to call my insurance company to give me a jump. I went back inside and asked him again if I can use the restroom and he reluctantly gave me the key after asking me where my car was. I told him it's the white Mercedes. He was purely being racist and it's a bad reflection on this business. He didn't want me to hand the key back to him and just gestured at me to lay it on the counter when I tried. RUDE RUDE RUDE RUDE!

Absolutely amazing customer service, me and my friends come here almost daily and are never…read moredisappointed.

Subject: Customer Service Complaint - Request for Refund and Resolution…read more On September 1, 2025, at approximately 2:15 p.m., I visited Ricky Rockets located at 14640 S. Cicero Ave, Midlothian, IL 60445. I went to Pump #9 to purchase gas and selected the $7 Express Car Wash. After fueling, my receipt showed I had been charged for the $15 Deluxe Wash instead. I immediately went inside to speak with a cashier and requested the difference be refunded or adjusted. The cashier explained they did not know how to do this and called for assistance. A woman named Patti (I am unsure if she is a manager, as she never introduced herself) came to assist. She did not acknowledge me, walked past me, and only after the cashier prompted me to follow did she address the issue. Patti used her card at the pump, stated that the system does not allow for selecting options, and told me I had selected the $7 wash myself. When I explained again that I had not and requested the refund difference or the correct wash, she refused, saying, "I'm not fixing it." I reminded her I am a regular customer, and she responded that I "should know how the pumps work," before walking away. When I asked for the corporate contact number, she did not provide it verbally but pointed to the door where the 866 number was posted. This was one of the most unprofessional customer service experiences I have ever had. I am requesting: A refund of the $7 difference between the wash I selected and what I was charged. An explanation of how this error occurred. A formal apology for the poor treatment I received from Patti. A review of this employee's conduct, as her behavior was dismissive and unacceptable. The contact number listed at the location is 866-447-42359. I would appreciate a prompt response on how this matter will be resolved. Sincerely, Kevin

twice this week fueling my cars and picking the car wash option the pumps had no paper in the…read morereceipt printer at the pump. so then you have to go inside for a receipt. this seems to be a regular occurrence for this store. Delta sonic in Crestwood doesn't ever have this issue seems I need to consider giving them my business.

I reported this business to the BBB for sexual harassment, racial profiling, and not allowing my…read moresister to read ingredients on an item she wanted to purchase. When I called to speak with a manager about our experience....the person that answered the phone hung up on me. While visiting this gas station, I decided to grab snacks for the long drive back with my sister. While doing so, the employee came from behind the register and yelled "honey, honey, honey,honey...are you purchasing that with an EBT card?!" He didnt ask anyone else this question, just me. I responded "Why?" Then he made a face and shook his head as if I bothered him. I gathered all my things and went to register and said...."I'm using a debit card. Do I look like I'm using a certain form of payment which doesn't matter unless your machine is broken and don't call me honey". He didn't say anything. Then he shook his head and whispered "f'in nigger" I'm above this type of hateful nonsense so I waited patiently as he rung me up. Midway through the purchase, he told me "One of these candies is 3 for 1....go get 2 more". I told him "No ring me up". He had an attitude then finished my purchase. I left. My sister decided to go in and grab a snack and use the restroom. She came out within 5 minutes. When I asked her what happened, she said she picked up an item to read the ingredients to avoid eating dairy and the employee shouted at her "Honey honey what are you doing? You can't read the ingrediants" she questioned him and brought the box of the snacks to him and said "these are ingredients and you are telling me I can't read them?" He said "no you can't read them" She put the item down and asked to use the restroom. He responded "the restroom is broken". This place can't be avoided because it's one of the few in the area. Just be aware of the customer service and do not be afraid to report these people or stand up for what is right.

Place sucks. Every time I go there the pumps are super slow. To cheap or lazy to change their…read morefilters!

An issue occurred with my interior and the supervisor Brian corrected the situation with…read moreprofessionalism and kindness.I'm very grateful.

I'm an unlimited wash member, and honestly -- it's not living up to the name. I literally have to…read morego through twice just to get my car fully clean. That extra time is frustrating and throws off my day. I have things to do, and having to double back at the car wash is just bananas. Please improve the quality of the wash so we're not wasting time -- especially those of us who've invested in the membership.

Free Mother's Day Deluxe car washes! Staff were managing the pay booths and applying a discount for…read morea complimentary deluxe car wash. The gentleman that directed us in also handed us a microfiber towel and air freshener! What a nice way to celebrate mothers and give back! Tip: This location has free vacuums for use as well as mat cleaner machines you can pay to use.

Easy clean and a pretty good wash. Workers are friendly and efficient. Always clean grounds.read more

Great establishment. As soon as you enter you are greeted in a very welcome fashion. They have a…read morewide selection of tobacco that you'll love. They have all the new vapes and disposables that You'll ever need. You should definitely stop by

The clerk had a nice bright warm welcoming noodle. This made me feel comfortable as I like gasoline.read more

Been coming here since they opened. Yes, decades. :-). Been to other CostCos in several states and…read morealso in Canada. Very consistent. Gas station always has a friendly attendant. Always at a good price (CostCo doesn't really make much on any merchandise the sell), and great value. If you see gas at a lower price nearby it's either a delay or just not a quality you really want to have :-) This location used to have slow times, now it's just busy all the time, every day. Time for more locations :-)

I have been a Costco customer for years. I drive a car that takes premium gasoline so gas from…read moreCostco is a MUST! Great high-quality 93% octane (not 92 like at Thornton's) at the best gas price anywhere. Usually I go to the Ashland or Burbank locations, though I've been to the Oak Brook location. The one complaint--LOOOONG lines for gasoline! Well yesterday I was in Orland Park and I had to stop at Costco so when I was leaving I stopped to get gas. No long lines!!!!! The store and parking lot were packed, and this location has far fewer pumps than the other locations, but there were no long lines. Shhhhh.