Circle K Store #2723456 - 2391 Lakeland Dr, Flowood, MS
Date of Visit: July 14, 2025
I had one of the most humiliating experiences I've ever had at a retail store. I visited this location around 5:10 PM to purchase $50 in gas and a box of Newport Short Menthols. The cashier, Cheyenne, said the cigarettes were $7.77 per pack with the app. I downloaded it, she confirmed I had a $10 credit, but it didn't apply. I paid anyway.
After reviewing the receipt, I noticed I was charged $92.29, with only a $7.50 discount. I went back in and calmly asked about it. Cheyenne said the promo didn't apply to full boxes, only two packs. I asked to return the box and buy two packs instead. She processed the return, rang up the two packs, but again the price was wrong. I pointed out the error, and she admitted her mistake. She then said the $10 credit was now working, so I agreed to repurchase the box.
My card declined due to fraud detection. I let her know and quickly went to my car to grab another. When I returned within 60 seconds, she told me the $10 credit was now void because she helped other customers. I asked for a manager, she said there wasn't one. I asked for her name, she refused. Then she raised her voice and told me to leave the store in front of customers. My wife, who heard it on speakerphone, came in. Cheyenne told her I "couldn't afford it" and was "wasting her time."
Only then did the manager, Latanya, appear. She admitted Cheyenne voided the promo by mistake but said she couldn't fix it without "showing a loss." No apology. No accountability.
This entire situation was disrespectful, unprofessional, and humiliating. Circle K's website contact form was broken, so I'm filing here. This store needs serious review, training, and discipline. I'm requesting a formal investigation and follow-up. read more
