I have no issue with the quality of their service. I do have an issue with how they implement price increases and their contract terms. They are meant to give you notice of an increase, which they do not. You then see a 30%+ increase in your overall weekly invoice and have to refuse the increase immediately, where upon they come back with a lower rate, which you then refuse etc. The way they attempt to lock you in for 60 months, while playing this game is, in my opinion, poor business. They seem to rely on the customer not paying attention and then stiffing them.
When it comes to renewing they magically find savings of 50+%.
The competition has similar terms, but, I would encourage anyone thinking about using Cintas to adopt a buyer beware attitude and aggressively enforce the contract; try to include limits on price increases, watch for price increases and then reject them immediately. read more