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Cindy's Quality Grooming

3.3 (4 reviews)
Open • 7:30 am - 5:00 pm

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Cedar Dale Pet Resort

Cedar Dale Pet Resort

(24 reviews)

We have been taking our dogs to Cedar Dale for about 15 years. We always had a great experience…read moreand felt our babies were in good hands. It has recently changed hands and being managed by a new owner. It definitely has a different vibe which I guess I'm just not yet used to. The former owners, Peter and Bruce, were really in tune with our neurosis with leaving our dogs for extended periods. If we had concerns, they were promptly addressed and our minds were quickly put at ease. They had a long time, loyal staff that were really amazing and always made us feel totally comfortable. I think it's just going to take time for me to adjust to the new set up. The new owner seems wonderful and has an active Facebook page which provides pictures of what the dogs are doing on a regular basis. They have special dinners for the dogs on major holidays and make these homemade wonderful frozen treats that our dog goes nuts over. They have installed turf in all the play areas so the dogs come home with muddy paws, which I'm sure was very costly to have installed. Very nice upgrade. Our dog really enjoys her stay here. She loves the socialization and I appreciate that they mix it up where she gets to play with the big dogs and the little dogs. (She's only 40 lbs and usually prefers puppies and and little dogs). I hope Cedar Dale continues in the tradition of providing excellent service to their clients. It's clear that they love the animals and are engendering a warm, nurturing environment. I would encourage the staff to continue to work on communication skills. Communicating with a customer who is thousands of miles away while their pet is being boarded can be a challenge. Take the time to exude confidence that you've got everything under control and maybe follow up with a quick e-mail, especially if it's a long term boarder who is far away. I appreciate the Facebook page, it's a great way to convey to long term boarders that their pups are safe and happy!

I just spoke on the phone to Cedar Dale Pet Resort regarding my concerns over being over charged…read morefor my dogs boarding and grooming. They are making false claims. The woman on the phone said they have a note in their system that they told me the grooming prices vary and gave me cost estimates. This is untrue. They never spoke to me. If they had given me those prices ($600 for grooming) I would not have approved those charges. In fact they never spoke to me on the phone. All communication was done in writing via email. I have also attached the invoice I was given as an estimate and the grooming is listed as $0 - she said I should have known it wasn't free. And went on to try and shame me saying they don't work for free. That $200/ dog is normal for big dogs. Every other time we have boarded our dogs at other facilities they have either included a bath/groom for free or charged a small free, under $60 a dog. The only reason we did not use our normal boarding facility was they were closed for renovations the week we were going to be gone. Cedar Dale Pet Resort apparently feels that charging 50% more than the original written quote without getting authorization is acceptable. Please do not ever use Cedar Dale Pet Resort, they do not honor their price estimates and do not ask permission before performing services that can exceed $500-600.

Cindy's Quality Grooming - groomer - Updated May 2026

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