Suzy responded promptly, but wasn't very detailed in what services they provided and didn't…read moreclarify. I noted that I needed a deep cleaning as I would have a photographer at the house the next day after the cleaning to take photos and list our home for sale.
I was quoted $250-$300 for a 2-story, 1,530 sqft home. I ended up paying $280 + $20 tip for their hard work. They came on time (even 15 minutes early), and got straight to work. They didn't ask any specific questions though about what needed to be cleaned, or ask me to walk through afterwards to see if anything was missed. They did a pretty decent job, but I wouldn't call it a deep cleaning-- carpet was vacuumed, but not shampooed; walls weren't cleaned, nor were baseboards, and wooden floor downstairs wasn't mopped or vacuumed. They cleaned the bathrooms, microwave, and oven, but I noticed a mess on the top ceiling of inside the oven still, although the sides and bottom were wiped clean.
Altogether, they took about an hour to clean (about 10:45am to ~12:15pm), though they allocated 2-3 hours. They worked fast and hard, but I have some minor complaints, which could mean a world of difference depending on your situation (like moving out, or for preparing home for sale pictures).
I appreciate them coming in today, and they saved me time and it looks and smells nice generally, but it wasn't necessarily a deep cleaning. Not super happy about the price and quality of their deep cleaning service.
Edit:
Also upon requesting a partial refund for services not rendered, she didn't respond back. So, I would avoid using this "company"-- their price difference is no different between this and a reputable company, and good luck trying to file a dispute.