Ordered box of Padron cigars Monday morning received my order on Wedensday. Box wrapper still on box, all cigars in perfect condition. I have read alot of bad reviews online, my experience has been postive. Happy Smoker read more

Knowledgeable and friendly staff, they had all the cigars i was looking to purchase on the website and in their physical location the Cigar Lounge is OASIS ON EARTH. I love this place! read more

Cigar Chief - All sticks sourced from Cigar Chief. (Over time) - Tobacco Shops Near Me - Deseronto, Ontario

I hesitated based upon various negative reviews but decided to chance it with a fairly large first order anyway. Prices (especially bundles) were great value compared to Alberta and esp BC. My order arrived quickly and was well packaged. One item was missed. I phoned, and within 1hour was contacted, offered choice of some higher priced cigars to ship same day or refund. Took the refund which was processed same day. How could anyone complain about that level of response? Stuff happens. I had ordered over 40 cigars to restock my humidor. From my POV Price/Value was excellent as was customer service. I will shop again. read more

I placed an order for a vape on Cigar Chief's website, and it's been disappointing so far. Normally, you'd expect a tracking number the same day or the next, but I haven't received anything--no update, no confirmation if the order is even processing. I've tried calling multiple times with no answer. At this point, I can't recommend buying online from them. I'll update this review if anything changes, but right now, I'm left wondering if I've lost my money. read more

Prices are good over all, however, some of the pricing is doggy as well where the price changes in the cart from the product page and no it is not the switch from USD to CND selection is okay when in stock. Moreover, the time it takes to get an order out the door is the breaking point. A week or more to pick and pack a handfull of items? YOU NEED TO DO BETTER! read more

I've been ordering from them online for the last few years and it could be faster. They have a wonderful selection and their cigars are well packaged. I love the fact there are no taxes on their products. That makes a big difference when ordering. I do suggest keeping a close eye when ordering. It has happened that my order was forgotten. Other then that I'm satisfied with the service and price. They are the best cigar provider online in Canada. read more

SCAM DONT ORDER FROM THEM charged my CC. Never sent me order confirmation. emailed 2 weeks after not receiving order number. 2 weeks later they emailed back, saying I had a payment issue( failed transaction) although this charge has been on my credit card for a month now. demanded refund and they continue to say it's a bank issue. there will be a correction on my card 3-4 weeks from transaction. it's been 6 weeks now. SCAM DONT ORDER FROM THEM read more

Charged my card 3 times on august 23rd and only refunded 1 transactions. Chad tells me he cant see other charges in the system but charges are on my credit card. Horrible customer service! read more

**FRAUD ALERT** This company took my order on August 16 and notified my 3 days later that they did not have my shipment. They offered a store credit or a full refund, I chose the credit card refund after talking to Chad and it is now September 13th and I still have not received a refund. Have tried multiple attempts through email/phone to reach them and no response. Foolishly I made another order on August 24 for a box of 25 cigars not knowing the true nature of the scam company, they only sent 18 when the invoice clearly states 25 cigars. Avoid this company like the plague. read more

I just received my Cigar Chief - Nicaragua Cigar Churchill Sampler of 12 order and I was extremely disappointed in the product I received. I absolutely did not expect premium cigars but I also did not expect old, dry, crackes sticks with holes in the rappers. I have never seen cigars this dry and completely unsmokable. Zero customer service, no replies to emails. read more

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Garbage service .this woman will scam u .will ship wrong cheaper cigars or just take ur money and ignore u

This is a legitimate business but service is not that prompt. Order to Edmonton took 2 weeks. Their biggest problem is their merchant account declines some payments but still charges your CC. This is a super hassle as it can take a week for it to reverse. Not good business. Prices are pretty good if you're patient. read more

I used to go here a few years ago, and when I went there recently to get cigars for a gift for a friend I wasn't impressed. When The store had changed some I'd been there last and looked great and there was way more staff than there ever was before. When I asked for help in finding a specific cigar that my friend smokes the staff member looked at me puzzled. The problem is I was asking for a well known brand of cigar in a pretty regular size, but the staff member didn't know what I was talking about. When what seemed to be the person in charge was asked all I got was "look over there" and pointed in a general direction. In short, they staff didn't know much about cigars and didn't want to help. read more

This was my first time ordering for Cigar Chief and everything went smoothly with no problems to report. Would definitely use their service again. Cant find a cheaper product here in alberta so this is the best option for those that dont like to pay the high cost for these products. read more

Placed an order on October 26. It was shipped on October 27 but as of November 5th it was not delivered. Cigar Chief sent me a refund notification but the refund did not appear on my credit card. So, NO smokes AND NO refund. Beware. read more

I have been a big fan and sent many friends here. I have spent thousands with them. Now it is a scam and nothing more. Two orders in July cancelled after six days each time. I even emailed and they confirmed the stock was there AFTER I placed my second order. I was then told they ship orders to people that pay more for priority so even though my order was first they will happily use my orders stock for someone that ordered AFTER me if they pay more then cancel my order 6-7 days after. They then try to pass a credit for a future order I assume they will also not ship until you demand a refund. Like others I have tried calling. Right at 10 min is says transferring then says no one available and drops call. Calling the 613 number same just says no one and drops immediately. I emailed and asked to have someone call. No one will reply or have anyone call. So basically pay for premium shipping for get scammed, a cancelled, order, no customer service, and given the middle finger. Thousands spent but they don't care, won't engage, and won't fulfil orders. I guess cheap is cheap but if you can't get product - well it ain't cheap then. I am going back to my former place - I pay more but I actually get the product and from a company that actually appreciates my business. Cigar Chief is not that place anymore. Very sad. Use to be top notch. Wish someone cared there and would make changes. read more

Really do not understand the bad reviews so will to add a 5* for my experience. Ordered cigars last Friday PM online, received order at noon today, Tuesday, in great shape. All done via standard shipping and, even though it was just across the province to southwestern Ontario, that was quick. Will use them again without a doubt. read more

I stopped by their store as I was on my way back to the United States. I was met with great service and attention from the staff while I was in their shop including great suggestions about what cigars I smoked and some alternatives to try for my drive back to Los Angeles. I also wanted to try out their delivery to the US since their duty-free prices were really excellent. The cigars I purchased in the store were great. I enjoyed smoking each one of them. I ordered a box of 25 Partagas Mille Fleurs and a box of 25 Montecristo #4. Total cost for both boxes was around $350. Great tracking e-mails from Cigar Chief and the day after I arrived back home the door bell rang and my friendly USPS postman delivered a box containing "native cultural sticks". The package cost $38 to ship but Cigar Chief charged me $25 in shipping - thanks for that! I'm going to attach some pictures of the box of Montecristos that were delivered. They arrived with all the proper seals including the holographic seals from Cuba and Havana House which is the exclusive importer into Canada. The cigars smoke awesome! I'm totally happy with my purchase and will absolutely be ordering from Cigar Chief again. p.s. I was at a retail store in Vancouver recently and they wanted $28 for a *single* Montecristo #4. I walked out without purchasing. Via Cigar Chief I paid ~$10/stick. read more

Cigar Chief - Front of a box of Montecristo #4 that were shipped to me in the United States. Notice all the correct seals and holograms. - Tobacco Shops Near Me - Deseronto, Ontario

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I placed an order several days ago and my credit card was charged immediately. On their website the order status says it is still processing, 4 days later. I have been trying to follow up to find out when my order is being shipped. I have emailed them and had no response. And I have called numerous times on both the 877 number and local one as well. No one answers the phone. I have ordered from Cigar Chief online before as well as visited the store. I have never had these issues before and this recent experience is quite disappointing. Hopefully my order will ship soon and I can start to enjoy my purchase. **UPDATE** July 07/08/22 Chad at Cigar Chief responded to my email and promptly refunded my purchase. He called me to follow up and was apologetic. They are having some restructuring issues and I reinstated my order which is being shipped by Monday night. I have never been disappointed with any purchases I have made either in-store or online. Just remember when ordering online that this isn't Amazon so just have a little patience. It's worth it. read more

Ordered pack of Romeo Y Julieta tubos from this place. when I opened the package, the box of cigars itself had its seal already broken. I don't see a reason for this, other then to switch out the cigars for fakes. I looked through all tubos and: 1- Every cigar is a different gauge. 2- Every cigar is cracked / dried out completely. 3- Every cigar had some sort of mildew on it. Now I'm new at this, but from what I've been seeing / reading this isn't right. I am not happy and I will never be ordering from this company again. read more

Absolutely horrific service. Prices may be good, yes. And cigars are usually delivered as promised, yes. However, God forbid you should have an issue and need to reach someone. I have called their number a couple dozen times, in the last year. Most of those are this week, as they messed up my order. Nobody has ever answered my calls...EVER. Their system puts you on hold then, after ten minutes, hangs up on you. That's it. No voicemail, nothing. E-Mails are rarely answered in a timely manner either. Days and days go by without responses. This is just pathetic, and a little sad. read more

Got a computer glitch with my order. Solved the same day and my cigars arrived 2 days later.. Super service and fast response. Thanks Chief and be well. Till next order. Avisar read more

UPDATE: the first time I ordered from Cigar Chief, shipment was slow, but it has been very good the last three or four times I've ordered

Best selection of cigars in Canada. Small lounge where you an relax. Very friendly staff. They do deliveries too!

I've acquired an amazing collection of gars from cigar chief over the last 4 years, there has never been an incident my gars were not here a week later and usually 3 days from pressing the buy now button they are in my hands , never ever a problem with anything .... 20 stars read more

Terrible service! It takes them ages to process the orders and it is almost impossible to reach to ther customer service!

I placed an order on July 14th. I received no information on my order by the 24th after reaching out so I requested they cancel my order. No response. Emailed again on the 30th. No response. Returned from vacation on Aug 24th and still no cigars or refund so I reached out for a final time. Still no response but they did go on Instagram and remove my post containing my negative review. I really hoped this company would have worked out as their prices are great but after this experience and finding other reviews saying their sticks showed up moldy I am done with this company. I love supporting First Nations owned businesses but this one isn't a business as much as they're just crooks. read more

I love this store. I love the service. I just wish I made more money so I could spend it there. I've only been in the cigar world a little less than a year, and this is the place for me. I notice that when some are out of stock, it doesn't seem to take long to get re-stocked. They have my business! read more

Just got a phone call back from some guy named Jay. I spoke to some guy yesterday & I asked for his real name & he said Robusto! Ok so they don't care about Consumer Protection laws & customers can't escalate calls to a manager. Robusto promised to get my order ready & have it shipped out & expedited, but I get a call today instead from this Jay fella. So what do I get? Excuses! Understaffed, apparently they get thousands of phone calls a day & there's only one guy handling the phone! It's summer out so everyone wants their cigars (lol I'm in Windsor & we're still frozen but I guess 8 hours north is a hot spot in late march!) He's talking over me instead of just apologizing & saying we'll try to get it sorted straight away. Who the hell did I speak with yesterday & what happened to that promise & the time taken yet again to get through to them. Literally hours tying up my cell at work to try to sort out where my purchase is. And I'm going overboard bc apparently people answer the phones? Read the posts here & look at the date. It's a clear pattern in behavior & they don't value your time & hard earned money. The last insult was that the expedited shipping isn't something I need bc I'm in Ontario ... so why is it offered to me as a purchase? Where does it say that's for people who reside outside of Ontario? These are all red flags and excuses. If you're understaffed, it's not the customers fault. This is the 2nd order that this has happened to me where I've had to call in bc I haven't heard back in over a week. The liability is on the seller to provide a reasonable service to it's customers according to the contract of the bill of sales. It's called the cost of doing business & your customers shouldn't suffer bc you don't hire enough staff or a guy doesn't show up for work. How lame is that? read more

Don't answer the phones. No emails. 9 days still no response for cigars that were in stock & paid for. Pretty shady to read they've been doing this for years and just don't care about customer service. They charge your credit card right away & you get what you get when they decide to give it to you. Horrible to think people do business this way. Did you notice the $40 expedited shipping option? So, discourage people by taking your time shipping the cigars & wait for them to take the bait for more expensive shipping! Nice scam bro. read more

Just in the last 2 months i've placed numerous orders with Cigar Chief. Truthfully, i've always gotten my orders pretty quickly. Shipping with Loomis is huge since it avoids Canada Post's terrible service. Their prices while still expensive, are better than any other place in Canada. Their stock though is very limited and they never seem to re-stock. Could also be a Covid issue though. Problem with Cigar Chief is that their customer service is non-existent so you better hope you never have an issue with your order. I've sent them 3 emails pertaining to orders and called on numerous occasions and just wait on the line forever. They never answer emails back...EVER. I can understand orders taking longer than expected because of an influx of orders coming in because of Covid but customer service should never suffer. Hire more staff. It's just common courtesy to the people keeping you in business. read more

The last few times, everything was shipped on time with no issue. But my last shipment was missing product. No answer after 4 voice messages at different times. I called when they open at 9am and right to voicemail. Sent many emails and nothing. Really not impressed on being robbed! read more

This lady is a scammer. Paid, no order received, no email received, will not respond to any emails, phone calls, nothing. They need to be prosecuted and shut down. read more

I have been ordering both Cuban and non-Cuban cigars from Cigar Chief for about a year. I find the prices good and the quality usually very good. The customer is mostly excellent. I enjoy dealing with Daniel via phone. I get my cigars from Cuba 4 times a year. However, in Canada I purchase from Cigar Chief. read more

Avoid this place like the plague. I ordered a box of Cuban Partaga Shorts. Delivery was as expected, 7 days, but the product was sub-standard. The cigars were dry as dust and about a quarter of the cigars were riddled with holes. There was a layer of fine black shaving on the bottom of the box, presumably the fecies of whatever worms were eating the cigars. I won't make the mistake of doing business with this company again. read more

Excellent to work with and really great customer service. I've been a loyal customer of theirs for years and am very happy with their service and their product. They recognize loyalty in their customers and I'm very happy to work with them. (I am in Canada - not sure why Yelp thinks I'm in U.S) read more

watch your orders ! multiple times i don't get a full order and no email indicating missing cigars or a credit. i have to e-mail to get my money ? im wondering if this is common practice read more

AVOID - Per other reviews they appear to be scamming buyers. They used to be great but now appear to be adopted illegal business practices. They have very limited stock and when you order and it's not in stock they ship the items that are in stock and still charge you for the out of stock items and don't even tell you they're out of stock until your shipment arrives and you have to ask them where the missing items are. Then they don't refund you any money, they only offer a store credit for items they don't have. I have placed 2 orders in the past year and both have been wrong. 1st order: I ordered certain boxes of 10 cigars as nice gifts, but instead of actually being in a box they send you 10 cigars in a ziplock bag 2nd order: they scammed me on 2 of the 4 boxes I ordered, 1 was out of stock and they said I can have a store credit, not a refund, and another box which was $900 they instead made a "mistake" and shipped a $600 box. they said I can send back the incorrect box at my cost and they will ship me the correct $900 box but that is a lie as it shows as Out of Stock so they'll probably scam me and offer a credit later read more

A huge fan and loyal customer for years. I do not understand Bob Greenwood's logic for raising prices " to even the playing field with their competitors". Pricing has increased dramatically in the past few months ( year). Looks like I am back to finding cigar mules returning from their Cuban vacations! read more

Awful customer service. You'll either way a long time for a reply or will just be ignored.