Horrible, horrible service! A few years ago most of the CIBC branch offices closed. Now the nearest CIBC is several miles away. The banks that are left open are poorly staffed. Today while getting some cash I decided to see if I could open a Joint US dollar account. I was told I needed to make an appointment but thought perhaps I could do my part and sign and my wife could pop in later and sign. This branch has probably 15 office rooms, mostly vacant. There were perhaps 6 staff in the offices but none had any customers. I popped in an office where two staff were killing time and asked if I could fill out the application. They said I needed to make an appointment with one of the tellers. There was only one and luckily she wasn't busy. She said the next opening was two weeks away. I said but there are at least 6 people in here doing nothing, couldn't one of them help? No, they don't do account applications. There you go, treated like trash again by CIBC in a branch office filled with bored staff who apparently are unable to help with a simple new account application. It's time to move. read more