Moving to this bank after many years with HSBC Canada because the hsbc acquisition by RBC is now…read moretaking much longer to close, and TD Canada offers a comparable Borderless Plan. The staff was friendly and the bank rep who helped us was very helpful. Suggestions: A. Make an appointment online and be specific about what you are looking to do - for example, opening a borderless plan account, etc B. Make sure that account is working before you leave bank so they can help if any issues C. The bank representative that helped us and with who we had an appointment with was named Mamadu and he was fluent in English/French and clear/patience with his instructions on how to get it done. E. Suggestions: 1) Each TD canada bank should have a borderless expert, like Mamabu - who helped us, and the local bank manager should set up a "simple connection/process" with the TD Bank Headquarters borderless program's (800) team to activate and link accounts before customers leave the bank. While setting up the account with Mamadu was simple, straightforward and fast to set up - Contacting the TD Canada Headquarters Telephone Borderless Activation/Link Accounts team took us over an hour - that needs to change at headquarters because they have s good product but poor linking process for new customers. 2) No Customer Restrooms: While the bank has an excellent location right of 15 and ample parking, it does not have bathrooms for customers;specially for customers who may have to wait longer than expected, and that needs to change. 3) Alert for TD Canada Headquarters Borderless Plan Support: While the TD bank Canada and TD bank US borderless plan sounds simple and easy to implement - we found that TD Canada Central (800 number) support did a poor job in getting you to their experts - we were hung up twice by two phone agents that were clueless on how to help with simple borderless plan activation/linking accounts but finally got an Indian-Canadian woman ("dakiru?) that was an expert in their tech support dept and got it done. Headquarters has to make it easier to connect with the right central support team.

Went through a bit of a rollercoaster of emotions with this branch but ultimately I ended up so…read morehappy with the service I received here. The advisor I met with initially gave me some really smart advice and then never answered my emails or phone calls again so that was confusing. In the meantime I got all my paperwork in place and then used their online form to make a meeting with another advisor. This time I met with Stephanie Bolduc and she held my hand through a bit of financial gymnastics right at as Covid hit and everything went sideways and she truly did a 5 star job. If you are buying property in the Laurentiens I truly recommend her. The space remains gorgeous, and with full Covid precautions in place it manages to be relaxing as well, which is quite a feat in these stressful times.