This was the only bank in Canmore that converts USD to Canadian dollars without an account! Just…read moreneed a valid ID. Staff was friendly and inside was clean. Parking lot of Safeway.

When the bank is open the staff are always friendly and helpful. Their ATM is handy when you need…read moreto access cash 24/7. The bank is always clean and neat. Would like to do more business here but I nolonger live in Canmore but utilize the Scotiabank in Calgary. When I did live in Canmore the Scotiabank on Railway was my go to bank. Would have no problem recommending them.

The Bank of Montreal in Canmore, Alberta was not helpful in exchanging American currency. They told…read moreme to go to another bank. Local businesses found that odd, too!

This bank branch has been very helpful in sorting through exchange issues, property purchases etc…read more Even when I am traveling out of country the branch manager has stayed in contact with me to ensure funds transfers happened efficiently.

RBC client for many years. Unfortunately, the dismal customer service at the Canmore branch, from…read morethe tellers right through the management, is enough to warrant changing banks. If you value being able to access your money, when you want from where you want, don't put it in the hands of this branch.

Yuma Amisi thank you ! ... for excellent service helping aged mother with some coins to currency.read more

Worst service I have ever received. I moved back to Canada after 14 years elsewhere. Opened the…read moreaccount with a Canadian cheque and was assured that was no problem - the cheque would be cleared in 3 to 5 business days. It has been 8 business days and it's still locked up. When I went down to ask what was going on, all I got was one person giving me crap about American cheques being deposited and absolutely NO RESPONSE as to when my Canadian cheque would actually clear. I was told that they would look into what my overdraft protection would be - to me, overdraft protection means failure. Essentially, if I didn't have family in Alberta to help me with money and my considerable savings in America, by the end of next week, I would be homeless and unable to put license plates on my car because these people will not help me in any way, shape or form. I have contacted TD as has my family and no one will respond to any request for explanation. Unless something dramatic happens and TD bank makes MAJOR customer service overtures to myself and my family, once the cheques all clear (whenever that will be), I will be closing all of my TD accounts and finding a completely different bank, one that actually focuses on customer service and being responsive. I can't caution people away from this bank more. Find someone else. DO NOT use these people. Ever.

I've been in Cochrane for 11 years and the tellers are always friendly, helpful and super…read moreaccommodating. Have never had a problem at this branch. Not even once.

My vacation back home to visit family turned incredibly stressful when Scotiabank intercepted my…read moree-transfer after the security question was correctly answered. I ended up spending multiple hours for multiple days on the phone with several customer service reps trying to resolve the isshe. At one point I was told that it was Interac that intercepted the transaction so I personally called Interact. They don't "hold" transactions "ever" I was told. The whole experience was gut wrenching and total chaos! It was still unresolved when I arrived back home so I went down to the Cochrane branch to speak with someone face to face. Thank you Febe! Thank you for all of your help regarding this extremely stressful situation. Thank you, thank you, thank you! You are the reason for the 5 stars!

My Business account largely disfunctional in the two and half years I was there much incompetence…read moreand passing the buck among management!! They lost me money the female assistant manager along with the manager should be reviewed for replacement! All investments withdrawn I would not recommend!