Went in to discuss releasing a small amount of my pay check and the manager, Melanie, was extremely rude. Put her winter jacket on and told me she was heading out and didn't have time to deal with me. I explained my situation and then she put me on the phone with Cibc customer service (which I could have done at home but was told to go to a branch). She refused to even release $100 of my pay check and put me on the phone, then stormed back in and accused me of blocking her car in the parking lot (I don't even own a car). I was in tears. The person on the phone released my entire pay check in minutes after I waited nearly an hour to be told no one at the brands could help me. Rudest customer service I've received. I pay nearly $50 a month to be at this bank to be treated like crap. I own my own business, I freelance. Congratulations Melanie, you're a manager at CIBC. Let it be known by being a rude person to your lessor customers. read more