This hotel I don't think quite reaches the 4 star mark. I'd put it more around the 3. The place needs a refurbishment, or an inside paint job and maybe a something done to the bottom floor as it
reminded me a bit more of a hostel or high end motel.
Our room was down the end on the ground floor near the spa. The smell is very strong of chlorine which is not nice. It's quite busy down that end so if you forget to close both of your doors it's extremely loud early in the morning.
The rooms themselves are very breathtakingly pretty with different wall papers, with the bedding to match. The bed is comfortable and you can control the heating in your room. Our room had a little balcony with tables and chairs. The bathrooms are clean but nothing at all special. The toiletry extras are pretty cheap.
The location isn't great. You can't walk out and find a bar so unless you want to drink or catch a taxi to Strasbourg (45 euro ish) then you are stuck in the hotel. The bar and restaurant are ok,but again, they need an update. The bar menu is very light on in terms of Alsatian wines but there is lots of whiskey.
Breakfast bar is big and plentiful and you can boil your own egg. Very good croissant if you manage to get them straight out of the oven.
Staff are hit and miss and its not 'well oiled' when it comes to the restaurant floor staff.
There were many, many young children. read more