I have been a customer of this Alarm System Monitoring Company for many years. I do not recommend them. They don't value customer loyalty and they increase their rates surreptitiously while they reduce services for residential customers. Their response time is poor when you have a false alarm and they have no dispatch service when the alarm is real. The straw that broke the camel's back with me was when I objected to another price increase and the Manager never called me back to discuss the issue as was promised and when I finally cancelled for good, they hit me with a penalty charge. I'm actually quite offended by their willingness to nickel and dime customers for incorrect charges and for their complete lack of empathy. read more