Stopped by the other day for a battery for a watch. The store is convenient to me and the staff are…read moregreat. They were busy so they took my watch and gave me a ticket, said it would be ready in 10-15 minutes. So I left and ran an errand. I returned and it was ready , no issues at all great price. They are my go to place for watches and batteries.

Jeff was extremely dedicated to my watch repair. Day hand had detached from dial and was loose…read moreinside the watch. Sent it in via USPS with a prepaid return label and box. Jeff soon contacted me after receiving it and was working on it after it arrived. Given the number of watches and repairs outstanding, little did I expect frequent updates via phone and text. In the end, the watch came back to me far better than it went out. I'm totally satisfied with the repair and the amazing "price". My top praise goes out to Jeff for maintaining his high standard of integrity, honesty, and above all dedication to his workmanship. For those wondering, he also cleaned up my watch strap without any extra charge. What an honorable watch repair expert. I certainly echo what others have said here.

Perry's was recommended to me to trade in some gold. Their service was great, I was treated well,…read moregiven an insightful evaluation of my jewelry and more than fair value for my trade in. They have a beautiful selection of jewelry for sale as well. I would highly recommend Perry's

Since Mr Perry is starting to turn it over to his kids, DO NOT expect the same care and service you…read moreused to get. I was treated very dismissive and like I was in the way.

Such great people! They were so nice to fix my chain I snapped. They did it for no charge and it…read moremade my day. Only if they knew it was my birthday and they gave me my biggest gift!

Wayne and his team go out of their way to make you feel welcome.Their expertise reassures me with…read morepurchase that I'm getting quality pieces at a fair price! They are very Covid conscientious and the store is always sparkling clean! A true GEM of a local business!

I have used Jasmine Diamond on multiple occasions and they are the best place to do business in the…read moreWilmington Area. There pricing is very competitive, but most importantly the staff treats you like family and that is rare, but very important to me. I recently had my watch serviced with them and like always... They exceeded my expectations... also I had something in mind to purchase.. Although they didn't have it on hand they had exactly what I wanted in less than a week. 5 stars

Very friendly service. I brought in a very inexpensive necklace that my wife really loves, and the…read moregentleman at the counter fixed it for no charge. The necklace did not require any soldering or replacement parts, just needed to be clamped backed together. I took it to some other jewelers and no one else would touch it because it was not made of real gold. I appreciate their kindness and recommend that anyone stop in while they are in the Independence Mall.

Up front, this review is for watches only. I can't speak to Reed's service for jewelry. I've been…read moreto this location around five times in the last year. On the upside, they were able to send a vintage Omega watch in to the company for service. Everything went well, if not for the delay of having to go to Switzerland and then being delayed further by COVID; not Reed's fault. They were very helpful and friendly for this process. On the downside, they aren't really interested in doing any watch work. I was told, with reluctance that I could leave my watch for small things like a strap or battery change, and it would be a minimum of five business days. These are usually done while you wait in my experience, most places. The same person told me it would be better to go to Times at Hand, another business. I received that as a polite "no thank you" to my request. Also, I tried several times to purchase a new watch there, but their Rolex display was mostly empty. They had only a few less desirable models like two-tone Datejusts, and ladies models. Also, they insist on full MSRP for Omega which can typically be had for a 20% discount from an authorized dealer (not grey market). Overall I could wonder if my experience would have been different if I were the suit-and-tie dressed patron they may see more often. Overall, it wasn't a bad experience, but they won't be the first business I think of for higher end watch business.

reeds jewelers clearly don't care about their reputation or customers, as displayed by failure to…read moreacknowledge the two emails I sent to customer@reeds.com, as requested by their business manager. after a month of no response, i visited a different branch and explained the situation, I was promised someone would reach out to me! nine days later, still nothing. don't waste your time with reeds jewelers.

Took in two rings that needed redesigning. Murray spent lots of time with me listening to what I…read moreliked and didn't like about each ring. Picked them up today. They are both BEAUTIFUL and turned out way beyond my expectations. Everyone in the shop is extremely nice and helpful.

We dropped in today to have 2 rings repaired. Everyone was very friendly and helpful! We…read moreimmediately felt welcome and appreciated the great advice & reasonable prices. We were so impressed we picked out 2 very nice watches for our Christmas gifts to each other. Wades will be our go-to for all of our future repairs and jewelry! Thanks for such a great experience.

I called needing help with my Rolex, as this location is an authorized dealer. They made sure to…read moretell me that they cannot discuss Rolex over the phone. Odd? I left a message and no one ever called me back.

Outstanding customer service. The staff in this store go out of their way to be welcoming, warm and…read morehelpful, with no sales pressure or attitude. Christian in particular is patient, professional and very knowledgeable. He has helped me with a few purchases and each time has really listened to what I want, made suggestions for alternate options, helped me narrow down choices, showed me items available online from suppliers, and ordered various jewelry components to see and try on in person. Highly recommend this store for any type of jewelry purchase.

I love Perry's. They have a beautiful selection of jewelry, incredible one of a kind estate pieces…read moreand fantastic jewelers today I had to run in because my necklace which is a beat ball necklace on a wire was a little stretched out and Sara knew exactly what to do to bring it back to its original shape and she did. Perry's is one of the best jewelry stores. If you ask me and all of North Carolina the selection the people are really nice and the jewelers are exceptional.

From the owner: You need something related to jewelry then there's a Perry's for that. Perry's Emporium of…read moreHampstead, is now open, the 3rd Perry's location in southeastern NC. A family owned and operated by Alan Perry along with his sons, Josh and Jordan. Located in the Village off hwy. 17 in Hampstead, NC. Come see us for ALL your fine jewelry needs.