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    Chrome

    3.2 (42 reviews)
    ModerateHair Salons

    By appointment only

    Services - Chrome

    Haircut

    Chrome Photos

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    Reviews With Photos

    apparently "thinning" means cutting chunks from the side of my head
    Madison W.

    This is long...but very informative of the way this place does business and treats customers. I asked the stylist Bailey for a trim and thinning. Well, the shears didn't just thin out my hair - literally chunks of my hair were cut off. I was horrified. Bailey proceeded to tell me it's supposed to look like that. I've been thinning my hair for as long as I can remember, and it has NEVER looked like that. She got her manager, Dana, for a "second opinion." Dana tried to fix it, still I never received any kind of sympathy or apology. I was told that these things "just happen sometimes." Dana was also very aggressive, never let me speak, and never offered any kind of compensation. Before leaving, I was made to believe it wasn't a big deal and that I was overreacting. About the chunks of hair missing from my head. :) Dana, the manager, said she "fixed it", but after getting home I went through my hair and saw there were even worse than I thought. I was pretty upset, so I went back today to see if something could be done. The receptionist, Vivian, was extremely sweet and understanding of my situation. Exceptional customer service from her! 5 stars for Vivian - give her a raise, somebody! Vivian, you rock!!!!! But since Dana dealt with me yesterday, she was called over. I heard the same remarks from Dana as the day before. I was overreacting. I asked the stylist next to me when Dana walked away what she thought...and she agreed with me. Sigh. Anyway, Dana told me "sometimes shears malfunction." I guess as a customer, I'm supposed to care about shears malfunctioning. When I explained to her I didn't in fact care about shears malfunctioning, she walked away from me and processed a refund - which is great! What's sad is this whole situation could have easily been taken care of and I may have even gone back in the future, but the customer service I received from Dana was so terrible. She was so rude and made me feel like it was my fault I am missing chunks of hair. Unfortunately, I'll no longer be going here or recommending it to my friends after this experience. Thanks for reading!! Hope this helps you in your hair salon search! :)

    Elise did an amazing job with my hair!
    Hayley R.

    I had a great experience here! When I first walked in, I was given a tour of the space. I was offered wine, too!! Elise did an amazing job on my hair. I am SO happy with it. This was actually much cheaper than other salons, too. I will definitely come back. My appointment is already booked!

    Karen M.

    I received a service from Bailey at the University location and was highly disappointed with how my hair turned out. I showed her a specific picture on how I wanted my highlights which was a Carmel color, she told me she could do it, but it turned out blonde which is not what I wanted. My hair is also terribly damaged now and is very dry and brittle. I called multiple times to speak with a manager and did not get an answer. I was finally able to get in touch with Dana and she was not helpful at all. She refused to give me any type of refund and she also wanted to set another appointment with the same girl who messed up my hair the first time. I will never return to chrome for any kind of services, I have 3 pictures the first one is the inspiration picture, the second one is my hair straighten and then it's my hair 2 weeks after. Will not recommend to anyone!

    Kara and Dana pulled out my inner punk rocker with this awesome cut and style!
    Becky C.

    I was referred to Kara by a friend and I was not disappointed! From the minute I walked in to the second I left, I was taken care of. When I arrived, I was offered a complimentary drink. Kara came out to greet me within a minute of arriving. I went in with a picture of a cut that I wanted and Kara was great at asking me questions, looking and touching my hair and really knew what I wanted before she ever put scissors to my hair. Dana checked in with us and assisted with some of the cut as well. I loved everything about Chrome and the hairdressers! I've already booked my next appointment. Thank you for my amazing punk rock hair!

    She cut way more than we discussed.  :(  and this is a $219.00 color and cut!
    Shari S.

    very expensive hack & color job. my hair is ruined! $111.00 for nothing but a hard lesson learned, i thought they hired professional..... my 17-year-old son even received a $35.00 buz cut! a cut that cost $8.00 at great clips and great clips does a better job!

    Balayage done by Ashton!
    Ashley L.

    I've been thinking about doing something different with my hair for months & I finally decided to go to Crome after my roommate got her hair done there. I decided to get a balayage with highlights framing my face. I am absolutely in love with my new hair thanks to Ashton! She did a great job!

    Balayage by Britanie.

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    1 year ago

    Great service, welcoming atmosphere and inspiring stylists! Centrally located on University Drive.

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    5 years ago

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    3 years ago

    Absolute perfect! Amazing team and very educated!! Very professional I get exactly what I want every visit

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    8 years ago

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    7 years ago

    Decided on a whim to go get my hair cut, ended up with a whole new color! Thank you Rita for giving me perfect summer hair!

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    7 years ago

    Love this salon. Stylist Eddie D rocks! Makes my hair silky smooth and shiny. Place is upbeat and clean. True professionals.

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    Page 1 of 2

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    Review Highlights - Chrome

    Dana checked in with us and assisted with some of the cut as well.

    Mentioned in 4 reviews

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    Lewis & Co. Salon

    Lewis & Co. Salon

    4.5(11 reviews)
    3.0 mi

    I had a haircut by Molly Lewis and as always the result was amazing! Thanks for getting me worked…read morein before Thanksgiving! Thank you,, Molly!

    since moving to the area, I've been to the salon three different times two for a haircut and one…read moremost recently for a haircut and color. This most recent visit was honestly not the best. I went in for a action Culler and no, I should've done a bit more of the relationship building with the actual stylist. She wasn't super familiar with my hair, but the woman that I previously was visiting I couldn't find on their website. So I went in and requested a pretty vibrant color. she was about 20 minutes behind because of a previous client that was talking quite a bit, though. I suspect it was actually her just based on how she was during my visit once in her seat, she looked at my hair a bit more closely and suggested that she was going to do a new technique on my hair to try and break down the dark color. I am totally open for experimentation. fast-forward about three hours into the job, she completely forgot to notice on my reservation that I had also wanted a hairstyle. When I spoke to the receptionist about the color that I wanted the color of my hair and what I was looking for, she told me to estimate between 3 to 4 hours for my hair. I had done that, but it was taking considerably longer, and by the time she wrapped up with my hair, I was already late for a meeting. So did I get a haircut? No, I did not. The hairstylist was friendly enough at the end, recognizing that she had fail to notice I wanted a haircut from the very beginning. She told me to reschedule my haircut at a later time since I had already paid for it within the cost of the color. Honestly, it was such a pain to schedule this session with my full-time 9to5 job, that I'd rather just take the loss of the money and, find someone else to cut my hair. but the reason for my lower star review is really because of the actual dye job. After about a month and a half of using color safe shampoo and other things to keep my vibrant color, the majority of the color had washed out. I'm now three months out from when I dyed my hair and the color is all but gone and I'm left with this gross blonde green. personally i think it's because she tried a new technique that she even said herself she was not really familiar with.

    Photos
    Lewis & Co. Salon - Hair cut

    Hair cut

    Lewis & Co. Salon - Outside entrance!

    Outside entrance!

    Lewis & Co. Salon - The pretty washing station!

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    The pretty washing station!

    Chrome - hair - Updated May 2026

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