I've been a client with this insurance company for over 20 years for all of my insurance needs and…read moreI could not be happier with the service they provide, the insurance companies they pick to handle my needs and the staff who I deal with, Barbara and Matt are wonderful easy to deal with and always go the extra mile. I would definitely recommend this company to anyone. You will not be disappointed.

If either Scott or Bill answer the phone when calling for an insurance quote, hang up immediately…read moreand call a different agency. Neither of them will stand behind you if you ever need customer service. They will take your money today and then avoid you like the plague anytime after when you have an issue. They love your money but don't have time to answer your calls when you need to use the service you're paying for. Bill is a very rude person and Scott is a liar and flaky salesperson. That is my experience with them and I bet many others have had the same.

Wow, does Laura have an axe to grind... Both Bill and Scott…read morehave been great over the years. I quit Nationwide after they were sending spys to my house photographing gutters, vegetation and anything around the immediate neighborhood that could be a fire hazard. I spent thousands butchering my trees to please them only to get threatened with cancellation a few months later. State Farm is one of the few carriers in the Carmel area which fire insures homes at reasonable rates.

Tom has been our broker for Medicare related plans for several years. He does a great job of…read morecomparing plans and explaining the benefits to us. We have referred Tom to our friends who have similar needs.

Angelich Insurance Agency in Carmel on the Monterey Peninsula has been in business nearly 30 years…read moregiving great rates and service to business groups and individuals or family insurance needs for life, health and Long Term Care. Even travel insurance. I have known of them for five years and they proved to be of great service for many folks with the Affordable health care act. email Tom@health-life.com , he can answer any question you may have for medicare of government subsidies as well. Just call them at the Carmel office: 831 624 7488. All the best, EWS www.google.com/+ewsCarmel

This was a disappointing experience for us!…read more Closing the sale of a house always has its ups and downs, some are unavoidable due to the system. Others are avoidable . This one could have been avoided had the staff at First American understood and possessed some basic customer service skills. In a nutshell, the staff's lunch date was more important than pleasing a customer - taking a little care and attention to help the closing of the the escrow so that we could move into our new home before Christmas as planned. When we arrived at the store, the escrow assistant told us that there was not enough time to close today - even though we had checked and double checked that it could. Point blank we were told that; 1. "Our company policy is that the office has to close between 12 and 1." The regional manager later informed that this was not true, and 2. "I won't close your documents today." Verbatim. Granted, originally she said that "I can't close your documents today" (because she had to go to lunch). But later this statement was changed to "I won't". I guess I appreciate the honesty. The regional manager tried to smooth things over, lots of apologies, but from my impression, the assistant's attitude was a typical example of entitlement mentality, a lack of training and abominable sense of urgency. It may also have been because our house was only a $500,000 purchase and not $3M. Again, the store manager/Sr. Escrow Officer tried to apologize, but when I am told that "I've already spent 45 minutes talking to you about his and now I'm late for a meeting," I think I can read what really is important. The regional manager followed up, and did a suitable job. We did manage to close before Christmas, and moved in. So all's well that end's well.

I went to this office recently seeking help for 2 commercial properties early in the morning…read morewithout an appointment. The staff was was friendly and very helpful in obtaining the comparable sales and chain of title. I also had the opportunity to meet Vanessa Haven, the Sales rep for the office and she also assisted me further. As a 25 year veteran Broker, I highly recommend them to any Agents looking to work with a local Title Comapny. I will definitely be giving them my business.

Cindy Asako Kleinkopf is an experienced insurance agent who has enjoyed years of success helping…read moreindividuals secure financial protection against unplanned emergencies. My first criteria for engaging any insurance agent is trust. I trust in Cindy's honesty and believe she has my best interests at heart. I have enjoyed great communications from her staff. I have not yet asked a question or raised a concern that Cindy or her staff could not promptly answer and address. Jordi, a member of Cindy's staff, recently created new policy coverage for me on a vehicle . As must be obvious, I recommend Cindy to anyone searching for a knowledgeable and competent insurance professional.

Cindy and her team go above and beyond to support customers. They are highly responsive anytime I…read morehave questions, and when I had to file a claim, I was guided on how to best to do so. We recently went into the office to review our policies with Cindy, and she is truly a wealth of knowledge, and an all-around delight of a human. Highly recommend!

The service record exemplary But the customer service front…read moredesk was very snooty. I both worked for Bellici family in Monterey and recently started my car insurance here. They aren't usually like this. Sorry

There is no place that you can go to get better customer service, and I will call it old school,…read morebut the follow up, the whatever you need for us to do, place to go! You cannot get the dedication from the staff, anywhere else. I have no idea why there is anything lower than the full stars for this office and this establishment that has been there since 1971.! Why are they still there? Because they are excellent.