Dr. Koening is a very skilled doctor. As long as you come prepared with questions, he will answer them. However, if you don't have them ready when he shows up, he will move on to the next patient.
I've rated him poorly because of his receptionist. He's got 2. One is nice, the other frankly isn't. I recently called, trying to leave a message for his nurse, Anjie. The receptionist refused to transfer me. She became very intrusive demanding to know every reason for the call. At one point interrupting me to have me call someone else. When I had to fully debase myself and explain things that she had no business knowing, she finally agreed to take a message.
On hearing back from the Doctor's nurse, I was angry. I expressed that anger both to her and using their RelayHealth message system. The only things that could be construded as foul langage was when I lost my temper and said that the recptionist had no business asking the things she did. I questioned if she was a health care provider, or if she had been trained to know what messages were valid versus which ones where not, since she's so skilled to answer the bloody phone.
Rather than addressing it, trying to encourage just a bit more empathy on the part of the person who is answering his phone, I received a letter saying that I should find another doctor, because of the "tenor of those statements."
So, be warned. If you go to Dr. Koenig, you can expect fairly good care, but you dare not complain, even about legitimate issues, in his office staff or you'll need another doctor. read more