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    Chris Lounder

    5.0 (1 review)
    Open • 9:00 am - 6:00 pm

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    9 years ago

    I have booked 3 trips now with Chris at Cruiser Travels. They had the best deals and the service was excellent. I would highly recommend!

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    AAA Columbia Car Care Insurance Travel Center

    AAA Columbia Car Care Insurance Travel Center

    2.1(54 reviews)
    4.2 mi

    In the end, I know that my car is in good hands. They have worked on my engine and more! The prices…read moreare better than those at our local dealership. Recently, appointments have been an issue when doing it online. The online system doesn't account for staffing, like not having the diagnostic checked on Saturdays. When I rescheduled for a Tuesday, I checked voicemail to find another canceled appointment. I listened to that cancellation after checking in. Thankfully, I was squeezed in and my car was checked. I did see others who had appointments turned away. The online appointment system needs to be remedied so that it's efficient and accurate.

    I am posting this to warn other customers about my experience with the AAA Car Care Center in…read moreColumbia, MD. I called this afternoon to schedule an alignment for my car. I was told there were no appointments available until Friday. When I got home, I went online and was able to schedule an appointment for tomorrow at 5:00 PM. Approximately 10 minutes later, the manager called me and said they could not honor the appointment because their system had supposedly been down since last Tuesday and the 5:00 PM time slot was already filled. I questioned how they knew I had just scheduled an appointment for 5:00 PM if their system had been down since last Tuesday. I then contacted AAA directly and filed a complaint. I was told that AAA customer service could not make the local store do anything about the situation. This isn't simply about not getting an appointment. It's about the conflicting information I was given and the way the situation was handled. I am sharing this so other AAA members can make an informed decision. Based on my experience, I would not recommend using this location for car repairs. If you need your vehicle serviced, I strongly suggest taking your business somewhere else.

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    Chris Lounder - travelagents - Updated October 2026

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