For the second time in the past four months, our dog got a hot spot on her tail. Decided to take…read moreher to a different veterinarian from the first one we took her to with first hot spot. The vet tech and vet were so good with our dog, making her comfortable and unafraid. That itself was worth it as she can be pretty shy and nervous. The vet asked many questions about what we fed her including dog food, people food and treats. She gave me two sheets of information about food allergies. The main suspect she decided upon is outdoor allergens. I opted for a shot instead of pills as well as soothing antiseptic pads. She's already seemed better about not chewing or licking the tail area and tolerates the pad wiping well. Her activity level is better. The cost seemed reasonable. I would definitely recommend Honey Hill.

I used this facility a few years ago and had an amazing experience, BUT NOT THIS TIME!!! We own a…read morefarm, and my mother was a veterinarian tech so we do most of our care ourselves but need a vet for neutering and spaying. In 2019 we used them for neutering our boy and as I said it was a great experience, I'm not sure what has changed but my experience this time was horrible!! I was treated like a number, a crazy person, and like I had a disease. I get COVID regulations to a certain extent but this was ridiculous!! Even when I called to check on my boy the only answer I got was "he's fine" with an attitude, no details, no concern, it was obvious I was bothering her with my ridiculous question. When I got there my boy was FREAKING out and they had no care or concern, they made me wait to drop him off outside in the 105 (heat index) heat or I guess I could have run my car at $5 a gallon but after waiting quite some time they came out and when she took him she didn't speak to him, look at him, or even acted like she cared. Then the pick up was even more AWFUL! He was completely freaking out, thrashing around and crying, they had the cone of shame on him and told me to leave it for 10 days????????? I called another vet I used to use when I lived in Heber Springs and he said to put some Grannicks Bitter Apple on the wound and take the ridiculous collar off of him. I did that and after two hours of freaking out he calmed down, they had kept him overnight I can't believe he went through that all night, I can't believe they didn't realize, recognize, or understand that his personality wasn't compatible with the collar and try other methods. Here is an excerpt from another vets page: "Elizabethan collars, also known as cones, are plastic cones that fit around your dog's head and are intended to keep them from reaching their wounds or other parts of their body. Not everyone likes these, as they can cause discomfort to your dog and generally do not work very well, thankfully alternatives such as inflatable collars, softer cones, distractions, and covering up the wound are all available. Finding the best alternative to a collar all depends on your dog, the way that they react to the different method, and what you ultimately decide on using to keep them from licking their wound." Obviously, they didn't care about my dog or his personal needs but what did I expect after how they treated me and my personal needs. I spent $$230 to get a 9lb chihuahua neutered and micro chipped, I will NEVER use them again or suggest them to ANYONE else. And as I know they will read this and I know they will remember me (probably due to the crying they caused) just know that when dealing with people they need to treat them as parents and not customers!!!