Only gave a "3" because their Customer Sevice Deptartment (located in the Philippines) only works…read morefrom 8:00 -5:00 to schedule appointments. They advertise "convenient scheduling" but it only allows a patient to "request" an appointment with your current doctor. They'll get back to you sometime in the future to confirm your request. You cannot schedule an appointment with a new provider. You'll have to call between 8 and 5 which might not be convenient for a regular working stiff. Bottom line, scheduling is a real pain and the process should be easier. Once you get an appointment all the doctors and staff are excellent but off-shore customer service brings the rating down.

I originally contacted Golden State Spine specifically to schedule physical therapy, since they…read moreadvertise PT services. I was told I had to see a doctor first, so I scheduled an appointment with Dr. Connor Byrne and was billed for the visit. Only after that appointment did I find out their physical therapy department does not take my insurance (Blue Shield PPO) and I was referred out to outside providers instead. I don't understand why this was not disclosed when I called initially, because it would have saved me time and money -- I could have gone to my primary care physician for a referral instead of paying for an unnecessary specialist visit. On top of that, the outside PT referrals I was given either weren't accepting patients or had availability pushed out for weeks (earliest was March after my January appointment). If you're calling for physical therapy, ask very clearly whether they take your insurance for PT before scheduling anything.

I was referred to them due to right hip right knee pain and right foot swelling? I have a previous…read moretibia compound fracture and bilateral fracture with the left femur fracture and that left me unable to walk for a year. I asked the doctor what activities can I can and cannot do and his response was try not to fall again as a joke. This journey with my lower extremities has been extremely difficult for me a lot of trauma and while I'm in pain seeking help there's no room for jokes and games and mockery of my pain and my condition. I left with more questions than answers I felt like it was a joke or I wasn't taking serious. My pain wasn't taken serious. Due to the unprofessionalism of the doctor I was seeing and the long wait times I do not recommend this this place.. literally on my way to the ER hopefully I can get some quality healthcare and the doctors there actually listens to me.

This place is awesome. The staff are friendly, the place is clean and it's big enough that even…read morewhen they are busy you don't feel like other people are right next to you. Also - the PT aids are fabulous I've worked with 4 different therapist while rehabbing my knee and all of them are wonderful. When I get my next knee replaced I will be requesting to come here for my PT. Thanks for taking care of me!

LOVE LOVE LOVE Dr. Seibert, Dr. Brookes and their staff! I had a work injury in 2018, and it took…read moreMANY hours of attention to my knee to be able to walk. I absolutely could not have done it without them! Thank you for all your encouragement!

Son and Father fixed my broken hip. I thank God for sending me to them both when a fun night turned…read moreinto chaos. We were destined to meet at an appointed day and time. May God continue to bless their hands...

I came to Doctor Coufal after being dragged by a horse. I had a shattered tibia. He loved fixing…read moreme. It seemed the more complicated the better. He is a wonderful person and a fantastic doctor. I was so lucky to have him fix my leg. He has moved his practice so he can do what he is so good at doing. If you are reading this you are very lucky to know about this fantastic doctor and human being.

I was in a really bad accident hit by a drunk driver , he literally saved my life and my leg…read more... he's genuine and has excellent bedside manner his skills are amazing. he is a miracle worker ,,,, my femur was shattered and so was my life ,,,, he was comforting re assuring and his technique put back the shattered pieces I'm living life !

I can't say enough great things about this office. From the moment you walk in, you're greeted by a…read moreteam that is genuinely friendly, welcoming, and organized. The front desk staff make scheduling and check-in effortless, and they always take the time to answer questions with patience and professionalism. I'm not sure what these other reviews allude to, but all of my experiences have been top notch. The medical team is incredibly knowledgeable and thorough. They take the time to explain diagnosis' (diagnoses? Sorry can't spell haha), treatment options, and next steps in a way that's easy to understand without ever feeling rushed. You can tell they truly care about patient outcomes and comfort. Every visit feels collaborative and reassuring. What really sets this office apart is how they treat the entire family. They create an environment that feels both professional and personal, which is rare to find in healthcare today unfortunately. If you're looking for an orthopedic practice that combines expertise with exceptional bedside manner, this is the place. Our family has had an amazing experience, and we wouldn't hesitate to recommend them to anyone. Thank you so much for your amazing work here and for the Bay!!!

Really sketchy place. They refuse referrals from other doctors, forcing you to see their own…read moredoctors. Delaying treatment just to force more money out of your insurance company. Can't even call the office directly, every department goes through an out-sourced call center.

I was in a car accident seeking different treatments but still remaining in pain. My lawyer found…read moreDr Busfield who spent a lot of time reviewing my past treatments and listening to my pain complaints. After his evaluation and by his suggestion I was given 2 shots in my shoulder that immediately helped and a month later a scheduled SI Joint injection. I have never had a surgery or really any sort of procedure of this kind so I was quite nervous. The surgical center he chose to partner with BASS was wonderful. The nurses took such great care of me and although it was just a fancy shot they saw I was nervous and did their best to put me at ease. Dr Busfield also made sure to go over everything and was done literally in 5 min. I immediately felt no pain for the first time in months... that feeling lasted a couple days and we have a plan going forward. BC this was car accident related I wasnt able to go through my health insurance. It is extremely hard to find an Orthopedic surgeon of his caliber willing to work off the trust of a lien. Forever grateful to him, his staff and BASS.

He quit his practice before performing followup treatment on my knees based on MRIS he ordered. I…read morewas without treatment after he quit.

Golden State Orthopedics - Brentwood Although Dr. Chang is…read moremy assigned doctor, I have never met him. Anyway, I arrived at the facility for a 3:15p appointment with Nina Golubski, APRN/FNP-C, to discuss my MRI results. After waiting over an hour, I finally saw NINA. We met for about 7 minutes. She appeared distracted, hurried and anxious. She did not go over the MRI report results. She only addressed two MRI slides in very sketchy detail and then said I should have an "epidural". But I had questions that I wanted addressed. In fact, when I did ask a question, she constantly told me she was behind schedule and had many patience waiting to see her. She had to leave and offered me a personal telephone call to address my questions. After driving twenty miles and waiting over one hour to see Nina, my questions could easily have been addressed at the facility during our appointment. I wanted to know the risks involved and the success rates associated with the procedure as well as other options. She offered the phone call to appease me for her incompetency. I told her she made me feel anxious, and that I personally felt I was in a medicine cartel environment that had no regard for my individual health or welfare. I have zero trust for this facility. .

I am so upset..I'm shaking and crying. I am scheduled for surgery on Thursday, June 29th…read more Unfortunately I had to cancel it because there's a death in the family, Monday June 27th. I called the main office at 11a from the Brentwood Office (I had an appointment with Dr.Chow for my monthly checkup) to cancel . I was told I needed 72hrs to notify them or I will have to pay $150 cancellation fee. I told the gentleman it wasn't in my control that my uncle died. He said to call back and talk to "CYNTHIA" and tell her the situation. So I waited to hear back from her all day and she did NOT call me back. This morning Wednesday, June 28th 9:20a I called the office. I spoke to the same guy and he said, Cynthia is not available. I reminded him my situation and put me on hold. He came back on the line and told me Cynthia said, you should have called the office on Monday. I told him, my family and I weren't notify about his passing until late afternoon. Cynthia said, you still need to pay the $150 cancellation fee until you show proof your Uncle died. I left an urgent message to Dr. Chow and I'm waiting to hear back from him. I've been going to Dr. Chow for "6 YEARS". I've only missed TWO appointments. I think that's a good track record. I never missed a surgery appointment (I had 2 with Dr. Chow).

walking I love..but Trauma I was in..when I became Dr.Choi's patient…read more The caring attitude, medical knowledge and outstanding services that I have received as her patient, have helped me survive one of the most difficult times in my life. I've been able to keep going and stay strong!!

This review is not for the doctor herself, but for her incompetent office staff and apathetic…read moreoffice managers. The past three appointments that I had scheduled with her were canceled. The last two times, it was done last-minute with the same excuse given. I understand that things happen, but twice in less than a month is excessive, especially when I had rearranged my schedule both times to see her. After several disappointing interactions with Sutter podiatrist office staff canceling last-minute and sometimes not even notifying, I'll be looking elsewhere for a good podiatrist with a professional staff. This is the second Sutter podiatrist whose office has canceled on me last-minute.

I am now 14 months post fusion / laminectomy Lower lumbar surgery. I feel stronger than I have in…read more10 years. I went in with drop foot, not able to stand for more than 2 minutes and severe nerve compression ( amongst other spinal issues). I can now work out again and feel great. I was even able to walk more then 5 miles in the forest, pain free, 3 months post surgery. Dr. Lee was more than honest in not making any promises of potential out-comes post surgery but helped me make the best decisions for me. Dr. Lee was open to listening to my concerns and questions and offered a temporary solution to prolong surgery for a few months. He was positive, professional, attentive and very welcoming with a warm demeanor. Dr. Lee is not only one of the best Nero Surgeons but is also very personable. I have recommended Dr. Lee to other people suffering similar condition.

He was so uncaring, cold and arrogant. He could have cared less about my back pain and offered no…read moresuggestions. Also my paid request for my medical records on 8/28/26 have not been received and efforts to try and contact Medical Records are unanswered. I will contact the police if I can't get my records. This an URGENT request. Why can't anyone help me ?