First of all the teens working the dock are fantastic kiddos!! Great human beings & Very friendly and helpful as can be! However, the female owner was not pleasant to deal with. We rented a pontoon this past weekend. This is our 3rd or 4th time renting from Fergersons. We hit something in the water, before we were even out of the no wake zone and bent the prop. We immediately turned around back to the dock. The young man that was there was very nice and friendly. He and another co worker, a young female helped us get into a different boat, the young lady told us to enjoy our day out.
The female owner was very unkind about the incident, which obviously was an accident, we never meant to purposely damage the pontoon. We understood her frustration from the damage, just wish she would've understood our frustration with the accident. My husband and I, both work with the public and customer service and have a small business, so we know how unpleasant the public can be, so we try to be as kind as we can be, especially when uncontrollable circumstances occur.
When we returned for the day we were hit with the damage fees, which totaled over $1200, that is not including boat rental and gas. This ended up being a $2000 boat trip. You would think we would have some good graces and given somewhat of a break on the costs of the damage, instead just treated horribly. The male owner was also present when we had to pay the fees and but he was very friendly, which was much appreciated. This was a huge hit financially to us, being small business owners of our own and she made it so much worse, by being so hateful. I feel like we were treated unfairly. We will never rent from Fergerson again. It was just a horrible experience. read more
