I would NEVER refer this boat company to anyone. The weather was terrible today--gloomy and rainy pretty much all day. I understand we live in bipolar Chicago, but who wants to be out on a boat in the rain all day?
Their policy clearly states that you cannot cancel due to weather or receive a refund, but you can reschedule. I had been communicating with Jesus since Monday about the weather, and he kept telling us to wait until the day of the event. Well, today came, and the weather was exactly what was forecasted--gloomy and rainy.
We asked to simply reschedule for another date. We NEVER asked for a refund. In fact, we paid more because of the Air and Water Show and weren't even asking for the price difference back. We just wanted to reschedule, which is exactly what their policy says is allowed.
Instead of honoring their own policy, Jesus was extremely rude and difficult to deal with. The customer service was very disappointing, and the way this situation was handled completely ruined the experience for us.
I would absolutely NOT recommend this company to anyone. If you have a weather concern, don't expect them to actually stand behind the rescheduling policy they advertise. read more