Ordered online and went through the CHIPOTLANE. Do NOT ORDER ONLINE. First off I ordered Steak and got some type of pork, then i ordered no beans and GOT BEANS, i then ordered no sour cream as im lactose intolerant and got extra sour cream AND corn that i never ordered. Anyway the Bowl was completely wrong and I reached out to customer service and got refunded for only the bowl and nothing else in my order even though my entire order was wrong. read more

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This was not my first poor experience with this location. After a year or so, I decided to give them another try. Big mistake! I ordered online. It was ready when they said it would be, however.... The burrito bowls were the most pathetic I have seen. A new low. Many of the items requested were not in the bowl - no corn, or tomatoes, I may have had one fajitas vegetable, and my lite lettuce was definitely lite, there was one strand of shredded lettuce...On the up side I did get something I didn't ask for - sour cream. My picture below says it all. I will not be returning, my advice is find somewhere else to spend your money. read more

Chipotle Mexican Grill - What I ordered - Fast Food Near Me - Forest Lake, Minnesota

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Not great. Guac was brown, Mr pibb/dr pepper was clear, and only had 10 chips in the bag which were clearly a day or more old. Very disappointing. read more

The food is subpar in comparison to other locations. The meat is often charred, removing any flavor but that of the burn. Fajita veggies sliced too thick, basically giving me 1" chunks of raw green pepper on my burrito which is not appetizing. The service is very slow, whether I visit inside or through the drive up. The lines are often long but I can't tell if it is because they are short staffed or just slow. Many times I have ordered online for pick up and had to wait 10-15 minutes past the pick up time. The store is often dirty with the garbage overly full and the tables left dirty, ruining the ambiance of the location. read more

The number is directed to an AI/computer that will not allow you to speak to an associate and does not understand what is being asked. Unable to receive a refund for unreceived food. Very poor choice and a sign that they do not value their customers business nor the money being spent. read more

This location is always dirty and regularly out of main items. Tonight it was just after 5 pm and they had no beans, black or pinto. The soda machine is often out of ice as well. With limited options in town, it is often busy, but not due to quality. read more

Once again, another bad experience at the Forest Lake Chipolte. I placed a to go order and had to wait in a long pick up line. Upon getting my two burrito bowls they had only a small amount of meat and were missing the Guac I paid extra for. They were child sized amounts of food, we were still hungry after. I absolutely hate this place. read more

Second time in and it seems they neglect cleanliness. Very messy on all counters and tables.

Not a huge fan of Chipotle but thought I'd give it a try tonight. Full disclosure I had a rough day and I was a little skeptical to begin with due to reading other reviews. Came in at 6:03 and they told me they stopped taking walk-in orders at 6 o'clock due to being shortstaffed and I needed to order online. Never was able to download the online app as I sat in the mostly empty restaurant and finally gave up. Not sure how they were able to take online orders, but not in person orders .....won't be back read more

Absolutely the worst chipotle in the country. The quality and service at this location is the worst I have ever seen. Portions get smaller and smaller each time I go and the workers do not care at all about their quality of work or customer service. Very disappointed, do better. read more

There should be an option for no stars. We've given this location 20+ chances b/c it is close. It's filthy, even at 1045 when they first open. They seem to lack simple mgmt oversight. They're out of everything, cannot support online orders and even if u dare order online your order will be incorrect. The only thing I couldn't watch them package up tonight was the chips and check them out I just don't understand. This place seems like it requires serious corporate intervention b/c it's gives the Chipotle brand a bad, bad name read more

Chipotle Mexican Grill - Greasy flimsy "chips" - Fast Food Near Me - Forest Lake, Minnesota

This place is absolute chaos. The dining area is a mess. They ran out of chicken. They had to cook more but waiting 20 minutes wasn't an option. The kitchen is a mess. They had a new hire who couldn't fold a burrito on the line on a busy Friday night. And the chips were terrible. The chips seems burnt. Some were soggy. read more

If i could do a negative rating i would! Order my meal on the app. Wait in the drive up lane for 30 minutes. Get my life style bowl. Disgusting wet mess! Small portions... It was 20.00 with my beverage! On the app you add your items... None were present. It was cold and disgusting. I wanted to go into complain. The lines are to long everywhere. The location is a death wish with traffic in and out! Never again the worst chipotle in the state! This was my 3 rd try! I love the elk river location! read more

Chipotle Mexican Grill - Suppose to be a life style bowl! - Fast Food Near Me - Forest Lake, Minnesota

Worst Chipotle ever. I ordered a burrito bowl and a Mexican Coca-Cola on the app. I pulled ahead to the window to pick up my order once the app said it was ready. Nobody checked in with me for 10 minutes. Once somebody finally acknowledged me, I was greeted by a grumpy young adult man who looked like he didn't enjoy his job in the slightest. He looked like he was fed up with my bullshit and we hadn't even interacted yet. He asked me, "What's the name?" I gave him my name, then he closed the window for a few minutes, abruptly handed my order out the window, practically throwing it in my face, and said, "The Coke's in the bag." I grabbed my order, smiled, thanked him, and drove to a parking spot. I checked my order to find out that the Coca-Cola was *not* a twist-off and required a bottle opener, which I didn't have. I was also not given any flatware (fork, spoon) or napkins. I'm very highly disappointed with this Chipotle location's extreme lack of professionalism, timeliness, and concern for the customer, especially considering the insanely high prices at this location. The Mexican Coca-Cola was $3.50! I can get a bigger one from a local food market for $1.49. It's safe to say that I will never return to a single Chipotle location ever again. I swear vengeance against this food chain and refuse to support it any longer. #BoycottChipotle read more

A little disappointed. They were slammed so I am extremely understanding about that. The guy that helped me was nice! Unfortunately my corn was SO COLD I had to wait a while before I could eat it. Seemed like it was frozen. I also noticed that they were touching the spoons the other food- like scooping corn in to a bowl and laying the spoon on the meat that was already in there. As a vegetarian- that worried me a bit. I understand cross contamination happens it was just something I haven't seen at other chipotles. I also didn't get any ice in my soda, not sure if it was broken or they were out? (They were busy and it wasn't a big enough issue to ask for a remedy.) BUT the soda was colder than I expected so I just got a whole cup of soda. My last visit a year ago was good. I'll be back- but maybe not late at night on a Saturday. read more

Quick stop in Forest Lake on our way to the North Shore. This chipotle is fantastic. Clean. Great service. It even has a drive through.

DO NOT EAT AT THIS CHIPOTLE. Freaking disgusting. Every inch of the place is nasty and covered in food. I went through the line waited over 15 minutes and I am an Amazon driver so I'm on a time crunch. Not one employee seemed like they wanted to be here. I watched them scrape the nasty (who knows how old because it was a PILE) of food sitting on the counter by the bins of food where they have their assembly line AND PUSH IT BACK INTO THE LETTUCE BIN. I have had food poisoning before and that will definitely cause it!!! So gross and disappointing. Whoever owns the place should be ashamed and be MORE involved. The assembly line was gross, the counter to get drinks NO straws. The bathroom was covered in piss and tp plus some other blue wrapper. Food everywhere... not one clean table. read more

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Edit: 10/16/23- When are zero stars going to be allowed? Holy sh*t, the worst customer service experience I have ever had. I went through the drive through to number one, have staff forget my bowl, and then believing the staff is somewhat competent, I drive all the way home to see that they gave me "Cooper M's" burrito. (I think it's important to note that my order said it would be ready at 6:50, however, knowing how terrible this place is, I waited until 7:20 to pickup- 30 minutes later and they still couldn't get it right! Also, I got two entrées and before you say you could have just eaten his burrito, his had chicken and I'm vegetarian). So now I drive back to the location just to argue with the manager for 10 minutes while he keeps saying "we remedied coopers burrito, so I can't give you a free burrito". He was literally going to make me pay for the burrito I already paid for? I just wanted a complimentary one for all the trouble, but he wasn't even going to give me that, let alone the one I already paid for. I cannot wait for this chipotle to get shut down. I can tell you for a fact (just look at this locations reviews) many other customers have had huge issues with this chipotle. It's a shame because I love chipotle, but idk what it is about this one. This isn't the first issue I've had here, but hallelujah it will be the last, because I will not be returning. The manager needs to be fired, clearly he has no idea how to run a restaurant. This location is giving chipotle a really bad name. I want to end by saying that I have worked in customer service for 10 years and his condescending attitude isn't professional or good for business. I love how I gave him Cooper's burrito, informing him of his staffs huge blunder, and he dramatically throws it into the trash- you're really cool man. Wish I had taken a picture of the burrito with cooper's name, but I was so mad I was scatter brained. This is a first for me- I have never been given someone else's order before today and I'm 27, how ridiculous. I digress read more

I grew up in Forest Lake and getting a Chipotle was a dream come true until my first visit. I was cheated with the amount of rice I received in both bowls that I ordered. The chicken was so over seasoned and overcooked, they might as well have put charcoal in my bowl instead and called it a day. It would've tasted much better. As for the steak in the other bowl, they sure didn't bother to keep it warm when they cooked it 8 hours ago. Luckily I have a microwave, so I could spend 5 minutes heating it up to the proper temperature. Overall, very disappointing experience and will not be going back or recommending to any person I know. I would hate for them to go through the same experience I went through. read more

Chipotle Mexican Grill - Burnt chicken - Fast Food Near Me - Forest Lake, Minnesota

I come in often and every other time they are out of guak, chips are fully not cooked and flop around. The service is always good but either management or something needs to change. I feel bad for the employee when they have to deal with angry customers because they are out of everything and stuff is either burnt or not cooked. The meats are never shredded and come in big fatty clumps. I hope, soon, that yahll as a business come together to figure out why things are either half assed or not even done. read more

This whole chipotle just needs to go out of business. I saw a worker digging in his pants with his gloves on. Next i went and did a pickup order online and there inside was closed at 2pm with no warning and i ended up having to wait a hour in the drive through line. read more

The food is still good, but almost $19 for a double steak and light rice (No Gauc) is more than I'm willing to pay in the future. I ordered the double steak because you don't get the volume you did in the past. read more

No words just disgusting They never have gotten my order right, and when I got the queso there was a piece of meat (I say meat because I couldn't even figure out what it was) the size of the bottom of the container. The foods always cold and they don't know how to clean up a mess. This place needs help. Absolutely nasty read more

Chipotle Mexican Grill - Counter top where food goes - Fast Food Near Me - Forest Lake, Minnesota

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Unfortunately in my hometown, this is the worst Chipotle I've ever been to. At first I thought it was growing pains when they first opened. The burritos are smaller than any other chipotle I've ever been to. I tried it again a few months later after they opened to give them another try and it was just as bad. My wife made me go there one more time to give them a try. It was the smallest burrito I've ever consumed and there was about 15 chips in the bag. I'm not sure if the portions are cut backs by corporate chipotle or if this is a decision made by the franchise owner. I would avoid this chipotle. I will go to Mr. large burrito over by the high school. Employees are always friendly! read more

Chipotle Mexican Grill - Quantity of chips. - Fast Food Near Me - Forest Lake, Minnesota

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This Chipotle is struggling. Every time I go in it doesn't seem they have crispy tacos. They don't really want to make them.

Not worth your time or money service was terrible management quit during the shift kicked us all out in the middle on the day on a Friday while I was sitting in the common area eating my food the manager shouted "this place is dirty go home and eat get the fuck out of here and cook at your house" then kicked us all out I wish I could give this zero stars never going back I think her name was Petra read more

If you are ordering online be prepared to wait in line in your car AT LEAST an hour. No bueno. read more

Chipotle Mexican Grill - The line all the way to the officemax entrance. - Fast Food Near Me - Forest Lake, Minnesota

Food is not that of a regular chipotle!! Horrible. Went there for the first time expecting like every other chipotle ive ever eaten at. I literally have never had a bad chipotle in the last 18 years.... until now. The chicken was so over seasoned it drenched everything and the veggies were so soaked in oil and grease. It was a seasoned grease mess. Way too much sodium. Very disappointing. read more

Never ever go to this location. If its not one thing it's another. Order online sit in drive through line for a hour. Always understaffed. Heres a novel idea up prices and pay employees more. Id rather pay 1$ more a burrito and get it quickly rather then deal with waiting a hr. Been this way for months. DO SOMETHING! read more

They messed up my order EVERY SINGLE TIME I WENT THERE and the beef wasn't cooked right

I give this chipolte a 4 because the food and service was amazing and everyone was very polite but they where kinda slow and backed up read more

Chipotle Mexican Grill - Barbacoa bowl - Fast Food Near Me - Forest Lake, Minnesota

Worst Chipotle I've been too. Out of pico, corn salsa, and chips and not accommodating at all.

Ordered online and was told a 5:40 pick up time. My husband sat in line for 45 minutes before it was ready. Corporate support... do better! They are really struggling there. read more

Inside is closed so I ordered to pickup and the line was around the block and then I couldn't cancel and get a full refund. Terrible service. read more

fresh food, great service and helpful staff. This was also the only chipotle that was open on new year's eve. 10 out of 10 would highly recommend. read more

Chipotle Mexican Grill - this is the steak bowl i got - Fast Food Near Me - Forest Lake, Minnesota

I have been to Chipotle in Forest Lake, MN twice in the past month. Both times they were out of hard shell tacos, the second time they had only been open 2 hours. I would not recommend this location to anyone. read more

I have been to a lot of chipotles and this was by far the worst. First of all, the employee serving my food came off rude and annoyed with me. Every time he scooped something in my bowl it wasn't even halfway full on the spoon- so I had to ask for extra with EVERYTHING he scooped and that's when he got annoyed. My bowl wasn't even halfway full even after asking for extra. I didn't even get more than a tablespoon of queso. On top of it- the dining area was a mess and the glass in front of you are your ordering was gross and not cleaned at all. It was definitely a health hazard. As I started eating, I bit into something really hard and it got stuck in my throat- and I started choking and almost threw up from it. I never ever leave reviews but I am so upset with this chipotle- the service, food, respect is HORRIBLE! I would like a refund. I payed extra for my guacamole also and barely got any- I would be happy if I got a refund. read more

Tried this location today as they always allowed curbside or pick up inside. Today they were only doing online orders and online payments which I can't do. If this continues Chipotle just lost our family as customers!! read more

Every time I visit this store I regret it. Went there on a friday at 6pm and the place was packed. Long line. Stood there for 20 minutes and they only completed 2 orders. Walked out along with many others who were sick of waiting. Staff is very slow even thought there were plenty of employees. Today went there for lunch at 11:40 am. went in and the only people in the dining room were employees eating. No one in line. As we were walking up to an empty order line one of the workers said that they were not open until Noon and that there was a sign on the door stating those hours. WHY was it not open for lunch and opening at NOON? Also if your not open until Noon, why was the door unlocked. Even when I have been able to get an order the food sucks. Slow service and poor food prep. Had to give it 1 star but definitely doesn't deserve it. Will not go back to this store. Wish it would be replaced with a Qdoba.. read more

horrible last night (may 13) I was having trouble with the app, last night I got to the drive through at 9:36 and they close at 10. they were out of a lot of items on the menu and by time I could changed my order in it was 9:47 and they told me they can't accept my order anymore Because they stop taking orders at 9:45. I was very pissed off because I was there and ready then said I could l could pull back around and then the manager said said no. Felt annoyed, disrespected and dissatisfied. read more