Whatever you do don't order food from this outfit!!!
It's a great place to take the kids to play, they have fantastic playground and facilities but the "cafe" is an absolute joke.
We took our son there on Sunday 13th April and decided to grab some brunch while we were there.
I ordered eggs benedict. It shows up at the table with a few sprinkles of cheese and NO HOLLANDAISE sauce.....
I take it back and tell them there is no hollandaise, the rude asian girl behind the counter says nothing, grabs the plate and disappears out the back. I assume they're making a new one so I sit down.
The new one turns up with MORE CHEESE sprinkled over the eggs and no bloody hollandaise again!! I tell the waitress there's no hollandaise and she says (and I kid you not) "there is hollandaise there, it's under the cheese". I scrape some off the cheese off and it's blindingly apparent that there's no hollandaise. Ended up demanding a refund and getting breakfast from maccas......
I'd never order so much as a cup of coffee from this outfit in future, which is a shame as we had planned on making this a weekly trip on a sunday for Jr to have a play and us to get some brunch.
I appreciate your margins are probably tight and you mat not be able to employ a chef but customer service costs nothing.... It's one thing to run out of something or get an order wrong but to lie to your customers face is unforgivable. We were never offered an apology of any kind.
Shame on you chipmunks Henderson, you're an embarrassment to a fantastic brand. read more