Do not recommend, caused more damage, would not repair, said not their fault I had to pay to have…read moreissue fixed. Manager said "it happens sometimes" i asked Why I was not told of the possibility, He replied "what were you going to do if you knew". Contract on laptop during in-home Consult is not complete when printed, only certain pages are printed, not everything I saw on laptop was printed, no list of price breakdown, what I was paying for specifically...services, labor,etc on printed version, only listed cost of materials and total to pay. Asked for missing info, a screenshot with the date of day I asked was sent, not original and not the same (they claim it was). Manager came to "assess" damage made situation even worse, rude, condescending. Entire experience was horrible. Their responses and attitudes after they had my money was pathetic.

Definately feeling ripped off. Vapor barrier installed and sealed incorrectly. Silver glow…read moreinsulation not installed correctly and Sani Dri should have been installed towards the center of subfloor (IMO) not in corner of subfloor. Vent covers not installed. I paid almost $4500 for this type of job and for products where all items of the quote was not installed and of the products that were installed they were installed incorrectly. (According to Basement Doctor brochure & video) After the installer gave me some lame excuse of why they didn't install all the products and why they did what they did it like I was some type of ignorant dumbass. Needless to say my blood started to boil. So to avoid conflict I paid the man as sent him on his way as I wanted him off my property asap. I have made contact the Basement Doctor's office and the salesman with my concerns and so far have gotten the brush off. Use this company if you choose but consider this a "buyer beware warning"

Made a claim a month ago on work that was done back in 2021 and now I'm getting the run around,…read morewith no ETA of when someone can even come look at it. Would definitely NOT recommend.

My first encounter with United Structural Systems company ( USS) was last year, when I had to face…read morethe decision which company I go for foundation repair at my house in West Virginia. It was equal bids on my project from two companies USS and Alltek. Unfortunately for me, I made the decision to go with Alltek Environmental Services company at that time. Foundation repair was finished in August 2019 by Alltek (please read my review, that I placed separately for Alltek). 48,000 dollars payment later foundation been done. I finally be able to place my house for sale this year and come to realization, after inspection is done on the house, that it is a presence of water leak in the storage area. I could not believe, how it is possible, when the foundation repair was just done 8 months ago. I guess, things were not done properly after all. After numerous attempts to contact Alltek company, I finally be able to get the response with another promise to "fix it" in the amount of $9,200 or later for free...if I take off my review of their company from homeadvisor.com. Lack of professionalism, poor craftsmanship and PR was major disappointment for me. To be honest, after I been treating inferiorly by Alltek, I did not have any desire to go back to the same company. I was looking for second opinion how to resolve these issues. I decided to reach out again United Structural (who I was hoped to remember me from last year) and explain my dilemma. Bobby K. (Sales Manager for USS -Charleston WV location) come to the rescue! He was willing to give me his unbiased opinion on the situation. Bobby K, "commander in charge", went to the house and informed me, that "downspout lines were never installed, the part on top of the ground went nowhere and tie back patch was poor quality". Simply put it, Alltek did a mediocre job. I immediately made the decision go ahead and proceed with United Structural Systems company for repair of the mistakes. I cannot say enough praise for the USS company and manager Bobby K. This re-du project was done in timely matter, communication was superior ( needless to say I live out of state and it was never an issue), area after the job was clean up to perfection and...the garage/storage area now look dry bone and beautiful. Awhhhh... maybe I should not sell my house after all?! I have a buyer on the house, and I am closing in 2 weeks and can say with all honesty, I could not do that without United Structural help. It was exceedingly difficult situation for me, and it was resolved by USS company with flying colors. Thank you again USS. I recommend you without any hesitation!!! Your company should be proud of to provide such an excellent service and have knowledgeable, competent and skillful experts. Lana Y, Rochester, NY "We are NY tough"

Very responsive and professional. Explained what was needed to fix the water issue in my crawl…read morespace. Was able to get my job completed in an expedited manner. Highly recommend.

From the owner: Maintaining a safe, secure and moisture-free crawlspace is one of the most important parts of…read moreproperty maintenance. Affordable Crawlspace Repairs makes it easy to keep your crawlspace in excellent condition by providing cost-effective and reliable crawlspace repairs in Lexington, Somerset, KY and the surrounding areas. No matter what type of crawlspace issues you're dealing with, we can provide a lasting solution. Call now for more information about our crawlspace repair and waterproofing services.

Charged me $7000 to waterproof basement. Did not cover all walls and obvious cracks were left…read moreuncovered .15 year customer but never again

Made an appointment for 8:00 in the morning. The day before they even called back to confirm the…read moreappointment so all is good right? WRONG! When they had not arrived by 8:15 I called and left and told them no one had come. They said someone would call me back shortly. That was at 8:15. It's now 10:00 and nothing from them. If this is how they treat me to get a quote I can't imagine their service is any better to actually do the work. BUYER BEWARE!!!

Billy and his crew from APEX Waterproofing did an outstanding job on our crawl space. We had been…read moredealing with ongoing water issues that were beginning to affect both the interior walls of our home and the exterior brick. Apex installed an excellent system, including two sump pumps and a new vapor barrier. They also redirected our gutter drainage to prevent water from running beneath the house. On top of that, they cleaned out a crawl space that was full of debris from previous owners and restored the insulation. It was a big job, but they completed it at a reasonable price, on schedule, and kept us informed every step of the way. Billy and his team were professional, personable, and always willing to answer our questions. We are extremely satisfied with their work and highly recommend them to anyone dealing with crawl space or basement water issues.

From the owner: Apex Waterproofing LLC provides basement waterproofing, crawlspace waterproofing, and drainage…read moresolutions to the Lexington, KY area.

We worked with Kalob Fayne to get our estimate, he was courteous, communicated well and outlined…read moreChampions expectations of our basement. The final price met the estimate exactly and Kalob inspected the work following completion. They arrived on time and completed the project just as described. They ensured everything was clean and met their high expectations. I would highly recommend Champion for waterproofing your bas

Champion did a great service at a reasonable price, about half of what three competitors priced…read more Considering the work that was done, their crew kept everything cleaned up. From start to finish, Champion did exactly what they said they were going to do.

We have used Back Construction for numerous projects on our home over the last few years. We have…read morenothing but great things to say about the quality and professionalism of their employees. We recently had Serge come into our home to repair some drywall. He did an excellent job and we can definitely recommend him. He previously was here and did some guttering work and again did a great job.

We recently had our kitchen remodeled by Back Construction. Everything went very smoothly and we…read moreare very pleased with the quality of the work. The Project Manager and all of the Back employees were outstanding. The subcontractors also did excellent jobs. We don't often write reviews but this job deserves 5 stars! Chet and Maureen