I saw Dr. Polatnick for my chest pain. He was very thorough, hospitable, and listened attentively…read more He told me that I can call anytime if I have any questions. I appreciated his willingness to be helpful. He told me to have an ultrasound. I had the ultrasound at another hospital, and the result was sent to his office. I called the office yesterday and asked about the result of the ultrasound. I was asking to speak with the doctor directly, but I was not able to. A receptionist over the phone stated she talked to the doctor, and the result was "indeterminate." I asked her to explain what that means. She stated, "It means we don't know what the heck is wrong with you." Then I asked what else the doctor found in the result. She stated there is nothing she can say. I was disappointed that she was not willing to help me speak with the doctor directly regarding my test results. I called the hospital today again about some concerns that I had. A receptionist became irritated, and stated "The doctor has nothing to talk to you about that." I asserted the importance of speaking with my doctor. She did not listen. She became more irritated and insisted that the doctor does not need to speak to me. She finally stated she would let the doctor know about my call. However, she was very unhelpful and unwilling to assist me. When I explained to her the importance of this matter, she simply hung up while I was still speaking. I felt mistreated and disrespected by her rude and unprofessional behavior. My hope is the doctor is informed about this inappropriate and unjust behavior of his receptionist(s) and he can take appropriate actions to rectify this. As a patient, I have a right to speak with my doctor.

Dr. P. is my general practitioner and, though he is not located particularly conveniently to where…read moreI work or live, I would go a long way out of my way to have him as my doc. He spends enough time with his patients to gain a holistic understanding of their situation and is pragmatic, smart and just very nice. The office staff and his PA are great, too.

He is one cool guy. The girl at the front desk is awesome. My only complaint is sometimes when you…read morecall they put you on hold for 10 minutes then hang up on you. The doctor himself is down to earth and answers all your questions though.

My experience with Dr. Mihalek was similar to Aimee L.'s. He had a great bedside manner during my…read moreprocedure. After, I had such a bad reaction to one of the medicines used during the procedure I couldn't go to work or drive for several days. I mentioned this during the follow-up appointment and he just shrugged like I was exaggerating which was pretty infuriating. I also had a test done, which he told me to call him if I didn't hear back from him about the results in two weeks. Didn't hear back so I called him up and he was like a different person on the phone. He was very short and had a rude tone of voice like his goal was to get rid of me as quickly as possible. Obviously he's not a phone person. Explained to him that I have chemical sensitivities and needed to know the name of the medicine so I could tell my doctor for testing. Raised his voice and sneered, "(Blank) couldn't cause that!" Told me that there was no way the medicine could get into the bloodstream which is completely erroneous as explained to me by my other doctor. I think he was more concerned about avoiding a malpractice suit or something than helping me. I went to him based on all the positive reviews expecting him to have more intelligence. I am aware that many doctors have a narcissistic God complex, so maybe my standards were too high. Never went back. He's ok if you're by the book, just don't ever question him or expect to be bullied.

I'm glad we booked an initial evaluation and we received referrals for other services, such as PT…read more They recommended a psychologist but couldn't refer us to one close to home in our insurance plan. If you are close to CT Children's they could refer you to specialists within the group. Since we are over an hour away, we had to do this ourselves, which I didn't mind . I prefer to select the specialists we use personally instead of trusting a doctor to refer us to the right match for my child. If you're using CT Children's for your medical needs, it makes sense to go here. We chose not to be use this practice because my teenage daughter and I both felt the treatment plan was generic and she could receive the same or better care closer to home. If we were in Hartford we would have considered this practice for convenience (everything under one roof).

Review of Naugatuck Valley Surgical Center…read more My experience with Naugatuck Valley Surgical Center was extremely disappointing and unacceptable. I was scheduled for eye surgery this morning, arrived on time, and was blindsided by being told my surgery was cancelled. The reason they gave was that I hadn't taken my medications correctly. This is not true. Weeks before my surgery, I went through the required pre-operative physical. During that appointment, I was given a strict list of what medications to take the day before surgery and the day of surgery. I followed those directions exactly as instructed. To make matters worse, the information given to me verbally, the printed list I was sent home with, and the instructions I was told on the morning of surgery all conflicted with one another. On the day of my surgery, they suddenly told me I should have stopped one of my medications two days earlier and that proceeding could be "very dangerous." If that's true, it should have been crystal clear from the very beginning. Patients should never be left guessing between three different sets of instructions. This was not just an inconvenience--it was a major disruption to my life. In preparation for surgery, I followed every instruction: I fasted and I made the 40-minute drive to the center. After checking in and going through the stress of preparing for surgery, I was told only at that point that my procedure was cancelled. I then had to turn around and drive another 40 minutes home. To be treated this way, after taking every precaution and doing everything I was told, is both disrespectful and irresponsible. Patients deserve so much better. We deserve: Clear, consistent medical guidance that does not change depending on who we speak to or when we arrive. Reliable and professional organization, so that dangerous mistakes and last-minute cancellations do not happen. Respect for our time, health, and effort. Patients make sacrifices--fasting, arranging transportation, and mentally preparing for surgery. To have all of that dismissed due to disorganization is unacceptable. A basic level of accountability. Confirming appointments and ensuring instructions align should be their job--not something patients have to chase or piece together on their own. This facility's disorganization caused unnecessary stress, wasted time, and put me at risk. If this is how they handle something as critical as surgery preparation, it raises serious questions about how they manage patient care overall. I hope they address these issues for future patients.

Who enjoys a colonoscopy? No one. But I will say that these doctors & nurses made my 1st experience…read morehere the best it could be. They were beyond compassionate, gentle & put me at ease from the moment I walked in the door. Note: I suffer from anxiety & panic attacks but didn't have any episodes during my visit. In my experience, it was 1000% true that the prep was so much harder than the actual exam.

Best pediatric Dental practice in the Farmington Valley / Simsbury area. Hands down! Very kid…read morefriendly, my daughter is is now 11 has been coming here all her years. Can't say enough good things.:)

Worst ppl....my kids appointment was moved by 3 months. I understand the COVID situation but this…read moreis totally unacceptable. And they r calling me 1 week before already scheduled appointment.