Office is run terribly, never on time, unprofessional and ignorant of their own ineffectiveness…read more Don't waste your time.

The office staff is the absolute worst I've seen and I'm nearly 60 years old. For instance, when I…read morecall in for prescriptions the staff routinely screws up the request and often times they don't call back when the prescription is ready. This has gone on for years. When I asked the receptionist how we might resolve the problem, she suggested I speak with the office manager. When the office manager came out to speak with me she was completely obnoxious from the start. I put my hand out to shake her hand prior to the conversation she declined to shake it. Then she proceeded to tell me how wonderful she thinks their patient service is. When I tried to tell her about the problems, she refused to listen or take responsibility, then she abruptly walked away. The truth is, I was anticipating a patient advocate that was interested in understanding the issues and resolving them, but that was clearly naive on my part. She came into the conversation defensively and unprofessionally and ended it the same way. I've discussed the problems with Dr. Gibbons in the past and he has been completely dismissive. Both the Dr. and his office manager are concerned with one thing - simplifying their time in the office and retiring. And frankly, they both need to.

Dr. Hull is wonderful when dealing with kids. My son sees him for being ADHD and he loves going to…read moresee him. Dr. Hull isn't afraid to spend time listening the both the child and parents about comments, concerns or anything else.

I had such a terrible experience at the seventh floor NICU unit. The mistreatment and harassment…read morethat I have experience is terrible! No parent who is worried about their baby should feel uncomfortable being there. They don't care about those babies. They care about the money from the insurance and it's more business. These new nurses, they will let the babies cry and do not change the diaper. They sit at the desk on their phones. They expect the babies to lay there like a dead fish or something like that. It's like high school if one nurse doesn't like you they all don't like. They don't care about the family needs or concerns. They only care about their agenda and what works for them and if you bring your concerns to them instead of listening, they talk at you and shut you down and gaslight you and make you feel like your concerns are un invalid. They sit around gossiping give you dirty looks and roll your eyes and they barely want to do any work. Akron Children's Hospital is such a terrible place. They all are fake. They will smile in your face and talk crap behind your back. The way they treat people should be illegal, especially those poor babies! The doctors and care team there are just terrible. But there is only a few good doctors and a few good nurses. God bless them.

My oldest son is Autistic. Both my oldest and youngest have ADHD. Both frequent Akron Children's…read moreHospital and I wouldn't have it any other way! ACH has been a stable and loving facility for as long as I've been going here with my children (10 years and counting). Very knowledgeable and friendly staff. FANTASTIC with my kids and the ones I've seen in this place. Always on top of things here! Always helpful!

What a helpful center this is for Pre & Post-Adoptive families! It is a part of Akron Children's…read moreHospital but needs its own page so it's easier for families to find. I wish I had known about it before we adopted our 3 boys. It would have made our adoption journey much easier.