Bad experiences at Chicken Express. Management shows favoritism and doesn't help employees, which leads to long drive-thru lines with only a 2 workers. The kitchen looked messy and the bathrooms were dirty. Overall, poorly managed by Amber the Gm and not worth it. I are also getting sued or something in that matter for green and grey also pink chicken and sending people to the hospital so I definitely would not recommend. (Not trying to put the hate out there just she is always on the shifts when these things happen.) read more

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My cousin & I came one afternoon so we could visit. We love the tea from Chicken Express so much that we came here. Brooklyn was our cashier and she was so pleasant & helpful in my ordering and even afterwards. I, of course, had to order some of their yummy chicken & it was so delicious. The biscuits are smaller but yummy. The prices have increased and side portions are smaller but we would definitely be back. Also Amber, the GM was very friendly too. All of the employees were really! We had a ball with them & this just might be our meeting place! read more

Bad service bad food bathroom didn't even have soap the ceiling is covered in black water damage and they gave me a attitude when I told them the chicken was burnt worst chicken express I've ever been too read more

Chicken Express - The most dry chicken I've ever seen - New American Near Me - Gun Barrel City, Texas

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Excellent food & amazing customer service. Amber the GM goes above and beyond every single time to make sure our order is accurate and to our satisfaction. The store is always clean & very inviting. Overall 10+ superior service with every order. Great job Amber for always maintaining your store, providing the best staff, and most importantly for always serving the very best chicken in town! -Dana B. read more

We just came home after getting take out. I bought the 60$ meal got home with a cup of potato's ( supposed to be family size, a cup of gravy ( or milk is what I should say) no seasoning in gravy( milk) no flour I'm pretty darn sure. Supposed to have family sized fried pickles, and fried corn. They each had so little it didn't cover the box they came in. Honestly it couldn't have been much worse than what it was read more

Fresh food, friendly service, the bathroom was clean every time I went in and had soap in the bathroom.

The chicken breast is my favorite. I am on a high protein diet and this is one of my favorite ways to get high protein! Also the corn on the cob is delicious. Rolls too!! I have never had a bad experience at this restaurant!!!! read more

Terrible! "Twice fried" chicken. Just moved here and I am a huge Chicken-E fan. I hope this was a one-off bad experience. Ordered a 4 tender dinner fries & okra. Fries & okra were barely warm but the chicken had obviously been fried twice, It was closer to jerky. Inside the crust it was more gray than white. Completely inedible. Chicken-E site says "Always Fresh" Nope, not here... read more

Chicken Express - "TWICE FRIED" CHICKEN - New American Near Me - Gun Barrel City, Texas

Mixed box of chicken just after 7pm. Tiny pieces of dried out (jerky) chicken Will NEVER go back. Should have checked reviews. Live and learn. Save yourselves.... read more

Place is empty at lunch time. And here is why. Bad food. Also we wanted fish but they cook all food as it's ordered this shows the business has no intent to provide fast service and is running low on operating funds this place will be a Mexican restaurant by this time next year, and good riddance Chicken Express. They also charge for tartar sauce that should come with the meal. Slow seevice read more

We stopped for a snack today. I've only been to Chicken Express one other time in my life (because I don't live here). The first time was years ago, but I literally have dreams about y'all's chicken tender snack pack! Today, I got to stop during a visit to Gun Barrel City, TX. Let me tell you, they did NOT disappoint!! Lorraine, Amber, Jennie.... and well, the whole staff really, were all exceptional! They were friendly, funny, professional and so very kind! The location was very clean and organized! I really wish more restaurants took as much pride in their establishments! So very impressed!! read more

For the third time in one year we have ordered multiple meals and 3 of 5 were not as ordered. Left out vegetables on orders each time and suggest checking boxes before leaving - which we have never done before. Getting home without order SUCKS! I like the food but notice chicken is now much smaller than a few months ago! read more

Two girls on counter during operating hours. One facing the registers pulling orders the other with her legs crossed, feet on counter cleaning out the service drop area. Refused order. Reported to management (who apparently was the same guy at the window) also reported to corporate. read more

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Came to this store visiting from out of town after 10+ hours of driving, first time trying chicken express. The food was good but the experience was terrible. We ordered hot wings and were advised the wait was 6 minutes to pull to the side. We sat at the side for over 20 minutes and after knocking on the door we were not acknowledged by employees and went to the employees only door at the side. Employees were distraught, stating they told us it would be a 30 minute wait. However through the headset and at the window we were told 6 minutes no one would wait for fast food wings for 30 minutes? This excuse was off the wall if you forget about a customers order there is no need to lie. Had to go back to the store for a missing coke, then again for a missing macaroni side. Being from SATX we thankfully do not need to visit this location again. The employees need additional training and customer service skills. I'm not sure if the daytime staff is like the closing staff. read more

Chicken Express - Receipt of purchase for an order that takes 40 minutes. - New American Near Me - Gun Barrel City, Texas

Very excited when Chicken Express opened. Nice to have a real choice in chicken and fixins. Love the corn nuggets and okra. We drop by just for sweet tea gallons. My family's first choice for chicken! read more

Chicken Express - two women sitting at a table - New American Near Me - Gun Barrel City, Texas

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I like this place for when I don't want a bean burrito, but I want veggie drive-thru. The hushpuppies are gooooooood. Mash potatoes & biscuites are really good too. Fast & curteous employees. Not terrible like most of the food joints in GBC/Mabank read more

I wouldn't recommend anyone going here, have never had good luck at this location. Had a LOT of chicken ready to go but was told it was going to be 10 min wait for tenders and 20 min wait for chicken when it was right behind them. We sat there almost 40 minutes waiting for our food. read more

All I ever get from chicken express is gizzards and they're usually really good. This is the first time that I stopped at the Gun Barrel City location and it was the worst experience I've ever had in my life. The gizzards we're like pieces of plastic I couldn't even eat them they were so dried out. When I took it up for the cashier to see them, she just kind of looked at me and offered me more. Why in the world would I want more? The macaroni and cheese was like eating pieces of paste the only thing that was good out of my $10 meal was the fried okra and tea. I realize I'm just one person but I guarantee I will never come back to this location. read more

I think there customer survice is amazing and there food always taste fresh i love it

Favorite fast food in GBC! The service is really fast and food is freshly made to order! The girl at the drive thru was awesome! She had blonde hair and was so nice and friendly! Best customer service I've had here in awhile read more

Well I know it's Chicken Express, but I ordered the fish (it was Friday and Lent). Anyway, the inquiry was did I want two or three pieces of fish. I asked how big where the pieces. The guy behind the counter made a General shape of a piece of fish with his hands, "About like that" he said. I was impressed. Nice size. Well they cooked the fish up fresh (he said it's their policy and that was fine. Cold fish really sucks) So I waited and watched the soundless tv there (why have a tv on if you can't hear it?) As I waited a shift change occurred and a new cook walks in. Wattles. She and some one in the back get into a little bit of an argument. Hey those things happen but this was loud. Like very loud. Then it subsided but she walks out to refill the napkins and muttered (again LOUD) "I shouldna said it the way I said it. But I said it) now the patrons were included in the melee but not the whole dissertation. Finally the fish came out. Now ladies, if a young man at Chicken Express tells you anything he's got is "so big", walk off. He's a liar. And the fish was spiceless, not heat at all. No flavor. I suspect much like this young mans love life. . And the fries were cold. Stone cold. Like a corpse. ( again, the love life?) Dont go here. (I did hear the smoothies are good, but that was from a 10 year old. What do they know?). Anyway, I wish Gun Barrel had a Popeyes. read more

The food here is hit or miss. However, the consistency in which they mess up your order is amazing! Seriously do you want a roll? Here, have a biscuit. This place is a real tease if you're hungry. They're slow and boy oh boy do they try and get you not to order the fish. Just say That's fine I'll wait and you can hear them actually rolling their eyes. I should've know when all the employee parking spots were handicap ones. Good luck!! read more

Waited in drive through for 15 minutes only to find out that they had NO CHICKEN!!! Seriously. Chicken Express with no chicken. I was told it would be at least 15 more minutes before they had chicken. Does McDonald's run out of hamburgers??? read more

Went back to try this place again....everytime I do, I am disappointed. Tonight I ordered three dinners with sides and rolls. I checked my order when I received it as it has never been right. In a small brown bag was my corn nuggets and two smashed rolls. (ordered three and certainly did not expect them to be broken, smashed and rolling around in a brown paper bag with my corn nuggets. I went in with the bag....waited around 3 minutes for someone to pay attention to me....in that time, a young man (later found out it was the manager) came out and started talking to the other employees about how a customer was really mad at him...they seemed to be enjoying that conversation. He saw me, did not acknowledge me and walked away. Finally a female employee walked up....I showed her my rolls, asked if that is how they serve rolls, told her I was missing one (I was holding these smashed rolls in my hand)...she walked away before I finished speaking, threw some more rolls in a box, handed them to me and told me I could either eat the two rolls in my hand or throw them away and walked away. Rude, no customer service at all and obviously cares nothing about the customer. I asked to speak with the manager...he came out...apologized, offered me a drink and told me he would take care of it. I doubt that he does judging by the conversation he was having with the employees when I walked into the restaurant. I will not return. I have given this restaurant too many tries only to be disappointed and angry time and time again. Someone needs to take a long look at this place of business and teach them some customer service. Or go to Chick Fil A....they could teach them a thing or two. read more

Good chicken, poor service. At times, the wait for your order is much longer than it should be. A month ago, we ordered a family pack and we were shorted two pieces of chicken. This past weekend, we were shorted 3 pieces of chicken, and did not receive our family order of fries. Due to time constraints, we did not go back to complain. My best advice.....CHECK your order before you leave to make sure you get everything you paid for! I think our visits to this location are done. read more

Go to Athens Texas instead of Gun Barrel Texas, you will get more then what the menu saids on combos...tell the manager what is up Chicken Express...Everyone besides Gun Barrel gives out extra food on combos, not Gun Barrel... read more