This establishment is STILL under PAR! We have eaten at Chick-fil-A's all over the nation, read the Truett Cathy books, and incorporated Chick-fil fil into our families dinner routine on a consistent basis and I WILL NOT RETURN TO THIS ONE EVER!!!! They are trying to undo the bad experiences people had before due to the previous owner dealing with his health. They need to work on better communication with their customers. My larger family (including kids) have calendar cards, I went to redeem the awesome additional promotion given in September using the calendar cards because I didn't have my entire families devices. Needless to say it was a problem. The register wouldn't do something it was suppose to. They suggested getting the IT guy after the initial person called someone else over who couldn't get it. Then Darius or Derrick (lead guy/trainer) gave me the most obsurd solution! I already had another order to pickup using the chick fil app at another chick fil a where I normally go, but I decided to give this one a chance and order some food (stopped going because of the service in the past). I should have followed my first mind and went to the other one on Saratoga. He said go pick up that food 1st at another chick fil a come back and then order her Or cancel and get it with us because that's the problem. I repeated what he said back and even he when heard it, knew it was absurd! I had the cards so I didn't understand the issue. So I waisted 20 min trying to explain what it was, how they just need to scan the code yet I guess it was too complicated while the food I ordered was there, instead of offering me anything for my time they gave me a fake smile and said sorry it's a calendar thing. The new owner looked at me and just turned around as if I was so insignificant that whatever the issue was, me as a customer didn't 't matter.
I ultimately went to the other chick fil a on Saratoga (Stellar establishment) with NO ISSUES!!! My family has spent Thousands eating at Chick-Fil-A and we are new to this area. We WILL NEVER SPEND ANOTHER DIME at this location.
So sad, I hope they read this and think back to the situation. People just want to utilize the offers that are given to them. I bought the cards, corporate sent an additional promotion, and no matter the computer issue make the customer feel appreciated and give sincere apologies. No one should feel they way I was made to feel that day. I didn't make it up, the clerk clearly saw it. The computer just wanted something and I don't carry my entire families cellular devices in my pocket which is why they have cards for each account. read more