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Chiacchia Stephen R CPA

5.0 (1 review)

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4 years ago

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Country Bank

Country Bank

(2 reviews)

I try to open a checking account today with my D L and social Security card in my checkbook from my…read morecurrent bank. The teller denied to open the account sighting company policy!!! now I'm a happy customer with a checking account at North Brookfield savings Bank on Main Street.

A couple of weeks ago, my wallet was stolen, and I needed to replace my cell phone (which was in…read morethe wallet), license, credit cards, the rest. I have ATM cards from two banks that have locations in Palmer, and I went first to the big/national bank where I keep most of my money. It was first thing in the morning, but they couldn't help me. I needed to make an appointment to come back after lunch. They weren't very friendly about it, either. So, I decided to take out some cash (I had my passport for ID) and go see the Country Bank branch. As I suspected, Country Bank was able to help me immediately. Deanna K. was the teller who saw me first, and she was able to issue me a new ATM card. Unfortunately, there is usually a 2-day delay before the card could be used. Carole Reuter, the Branch Operations Manager, was able to override this for me once she understood that I was in a bit of a jam, since I needed an ATM or credit card to go online and get a temporary license to drive. Both Deanna and Carole were extremely nice and accommodating and understanding. This is truly customer service at its best, and it highlighted for me the difference between a big-name big-bank and a local bank that genuinely cares about its customers. This summer, I expect to take out a loan for some home improvements. Guess where I plan to go? Thanks, Country Bank. I'm sticking with YOU!

Chiacchia Stephen R CPA - accountants - Updated May 2026

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