The times I've been to the Loop Synagogue (occasional minyans mostly) it has been welcoming and very nice. 5 stars I suppose. But every single time in my recollection that I have ever had to call the Loop Synagogue for any sort of information, regarding High Holidays schedule or fee etc. (well ahead of time, not last-minute), or other information (and I'm talking about once or twice every year or so here, not any kind of frequent calls or anything), I think without exception the phone answerer-- whether male or female-- has been abrupt, curt, impatient, cold, unfriendly, and acting as if I'm bothering them by asking a polite, concise question. It's not only extremely off-putting, it also seems SO out-of-tune with what any religious organization, or people representing it, should be. Sure, people are human, anyone can have a bad day, but after a somewhat recent call when again the people on the phone were-- well, all the above adjectives-- I looked at my notes from a while back (over a year ago) when I'd called them for some different info and saw, underlined, the word 'rude'. And I believe this has been the case on previous calls as well, anytime I have to call (which is not very frequently, it's not as if I'm some frequent caller that they're reacting to personally, we're talking about a grand total of maybe 5 or 6, possibly 7, calls over the past 3 or 4 years, each for simple things such as the timing of a service, the fee for High Holiday services, etc). The people at the synagogue who connect with incoming callers should really work on their phone manner. Because whenever I've been there in person, in my recollection I've never experienced this rudeness or coldness one little bit, quite the contrary. And again, it's not as if I was holding them on the phone for some long-winded question, nor have I called frequently, as I've noted. Just asking basic info. It's upsetting. And unnecessary. From the moment the person picked up the phone they acted as if someone had called after-hours or to some private unlisted number or had interrupted some vital meeting by an unwelcome call on their private cellphone! Even though, obviously, this was a person calling the synagogue's official business number in the middle of the day. On one occasion they transferred me (for a simple schedule inquiry, something not findable on the [overall very nice] online schedule), and this SECOND person was similarly impatient, abrupt and almost hostile. I get that people have multitasking to do in their job as well as take phone calls, but really! This was not an extended question or call. One time it was a woman, on another occasion it was a man. They act as if they hate people, or at least dealing with people. Makes me want to never go back there, even though again my actual experiences at the shul have never been anything like the terrible on-the-phone experiences. What is the deal? read more