I went there last Sunday night for a fill up and a car wash after a long trip from the west coast. The gas is more expensive than the 7-11 on southern but they had a car wash. My son loves going thu them. My new F-150 was covered with bugs from the 4 hour trip so i paid the $10 for the deluxe wash. After the wash i looked at the truck before i left the gas station. The brushes never made it all the way up my windows and didn't get any of the bugs off the front. I was just hoping for a halfway decent job just to knock off some of the grime. It looked like i drove thru a light rainstorm instead of a car wash. I went inside to get my money back and the guy working there sighed and wanted to see for himself.
He said that he never gets any complaints and he had 50 other people go thru that wash today and no one else complained about it. He then told me that the car wash wouldnt get everything off and thats just how it is and i'd have to see a manager the next day to get my money back. I had to argue with this moron for another 5 minutes just to get my $10 back.
Its not the money, its the attitude. Apparently customer service is not a priority here. I will never go here for anything again. 7-11 is only 1 mile away and almost 50 cents cheaper per gallon. read more