Credit cards wouldn't work at the pump so I had to go inside to pay for fuel.
Rather than ask how much I wanted to pay for, the cashier simply ran my card for authorization. I told her that I only wanted $50 on pump 3, but she said the card's already been run...
For $38 -- and NOT much gas -- imagine my surprise when my credit card showed a $175 charge. I called the station and spoke with the owner, who assured me that charge would drop off my credit in a few days. Well, it's been months now, and the owner insists it's my bank that's at fault (despite me contesting the charges 10 business days after incurring the penalty). Yes, penalty. My bank claims that the fault is Chevron's, and after several phone calls, they sent me a copy of the email sent to Chevron. Chevron insists that it's the gas station that's at fault. So despite many personal, professional appeals to both the Chevron station manager and Chevron, I had to force my bank to release the funds which Chevron has used that doesn't belong to them. Guess they haven't been making enough money....
My attorney wrote three letters, one to Chevron, one to the station manager, and one to my bank. Only my bank responded, removing the fee (I also paid for the $38.08 gas charge which appeared on my card account online the day after getting the gas. The station manager won't talk to me. Chevron got to use $175 of my money for months without paying me interest on the loan, or thanking me.
Guess I'll start calling them Chevron stealerships. read more