Sorry to say that I have had a very bad experience with Chevron recently. It was my preferred dry cleaners until now, but I will be going elsewhere from now on. The reason?
I left a wool sweater with a white fabric collar and a (very expensive) designer jersey top in for cleaning a little over a week ago. Collected them a couple of days ago. They were folded over a hanger inside the bag, and no note of any problems was visible, but I tried to check that they were ok before paying, as I normally do. The collar on the sweater still looked grubby and I pointed this out to the lady behind the counter. She said, in a very offhanded sort of way, that she had nothing to do with the cleaning and that I could leave it to be redone if I wanted. I didn't, as I wanted to wear it that evening, but she still charged me the full price. No discount. No apology.
Worse, when I got home and took the two items out of the bag, I was horrified to find that the jersey top was about half the size it had been before cleaning! I had only worn it a couple of times, and it was a favourite. So sad!
There was no note inside the bag, either.
I am absolutely distressed to have been let down in such a way by a business that I had previously held in high regard. read more