Brought my mom to the USC Keck ER again and each time had a great experience. From nurses to…read moredoctors, everyone was efficient and caring from start to finish. I would especially like to recognize RN Sergey in ER, who went above and beyond in providing care. Thank you to the entire USC Keck ER team -- and a special thank you to Sergey. Truly grateful for the outstanding service.

The emergency room at this hospital is an absolute disaster. I brought my mom in because her blood…read morepressure was dangerously high even after taking medication and she was showing possible signs of a stroke, yet the staff seemed completely unconcerned. We were left sitting in the lobby for hours with little to no monitoring or urgency. Any properly run ER would be regularly checking vitals -- especially for patients presenting with symptoms that could indicate a stroke or other serious medical emergency. Instead, it felt like nobody cared at all. Completely unacceptable level of care. If you value your health or your loved ones' safety, stay far away from this hospital.

I had gallbladder removed. My surgery coordinator…read more"Pricilla" was amazing! In stressful times like this having someone that lightens your load by contacting your primary care physician, ordering test and coordinating with the surgery room and surgeon with all the patients in the world. She took care of everything. I am so grateful

I concur with the sentiments expressed in the majority of the reviews…read more My friend composed a letter addressed to the nurses' station and to "my experience" Adventist Health Organization, requesting to be added as a contact person for her hospitalized husband, in accordance with HIPAA regulations. She was initially added, but subsequently removed. They did not reach out to her until they were unable to reach her sister-in-law for several days. The individual my friend spoke with from Adventist Health indicated that she would be permitted to stay overnight with her husband. This was the second occasion she had prepared with the expectation of being with her husband. When she intended to stay, the charge nurse informed her that she could not. The ICU charge nurse on March 9, 2026, at 7:45 p.m., stated that individuals are allowed to stay if they believe the patient will pass away within a few hours. I inquired if he believed the patient would live beyond three hours. The nurse conveyed that, he himself is in good health, an unforeseen passing remains a potential outcome. I found this statement to be quite sarcastic and lacking in empathy. The sister-in-law and wife declined to leave, asserting that someone else had informed them they could stay. The charge nurse expressed that the individual who provided that information was uneducated. To summarize, the patient passed away approximately an hour and a half after visiting hours. Had they departed, the patient would have passed without his wife and sister by his side. The charge nurse's assessment regarding the patient's prognosis of living beyond three hours was inaccurate.

Last November I had a brain tumor removed and was literally begging two male nurses one named Roger…read morefor some water which they refuse to give me at one point actually taunting me with water

Truly one of the best hospitals in the nation. The ER, like most, is a bit of a pain with the wait…read more However, every single person who works there is cheerful, kind and helpful. My mother was admitted for 5 days and got better every day. Beautiful room, sparkling clean environment, amazing case workers and social workers and again, all polite and going above and beyond. Bravo, Cedar's!

We came to visit my sister in law and niece. First glance, it was so beautiful and clean. The…read moresecurity was so nice and helpful. We checked in, got a visitors pass and went to the maternity floor. We got to the floor and had to push a button at the intercom to be let in to that section. A nurse came in to teach my sister in law how to get the baby to latch when breastfeeding and just giving her great information. She was extremely friendly and patient when my sister in law would ask her question. All of the nurses were extremely friendly and so helpful. They were taking great care of my sister in law and niece. On the main floor where you check in they have a coffee robot. I ordered the iced dirty matcha (w/espresso & almond milk) it was $6.24. The drink was maybe a medium size. (I did not get a picture I was too excited to see the baby ). The drink was so delicious, it was perfect not sweet and well worth the price and convenience.

Beware, this ER is not safe and they do not prioritize their patients' care and wellbeing…read more My sister is dead now. But I still remember her first day in this ER and the atrocious care she was given. She was discharged home from the ER at midnight, in an ambulance (in an ambulance because she could not walk due to paralysis she was having on one leg -- scary, right?), and the ambulance drivers brought her upstairs to her apartment on a gurney and placed her on her couch and left. She lived alone and had no friends/family nearby. She realized her cell phone was almost out of charge and could not physically get her power cord, so she called them to come back and help plug in her phone at least (which they did.) Once it charged, she call her far-away family with the update that she was home, but still having paralysis -- with no realistic diagnosis. During days of expensive in-home nursing care 8-8pm while the family regrouped on next steps, one late night she tried to get to the restroom on her own, but fell and fractured her leg. In the days immediately following, at another hospital, she was diagnosed (after proper scans were done) with stage 4 cancer -- a 28cm tumor on a primary organ. That would have been hard to miss had Glendale even done scans to explore her symptoms of PARALYSIS. (Oh, about the leg paralysis: the cancer had metasticized to a primary joint that was so badly necrosed her leg did not work. And that was before the fracture from a fall.) She was already in bad, bad shape when she initially got herself to the Glendale ER that first day. Next, we quickly moved on with a new hospital and providers, and did not have time to deal with that first 18 hrs at Glendale. Eventual follow up calls to their patient satisfaction team quickly resulted in: "Call the manager of the ER with your complaints." No real accountability from the pt satisfaction team. Or maybe they were just sick and tired of trying to field the complaints about their ER. Between the midnight dumping on her couch by the transit company (at the hospital's orchestration) and the egregious misstep of not performing some tests to begin to identify her issue -- my poor sister received nothing that I would say resembled "care." Far from it. Their dismissiveness and poor care even paved the way for an additional injury from a fall -- a complicated hip fracture that took 3 painful months to heal, on top of stage 4 cancer. Glendale, you made her health worse and delayed her from getting the right diagnosis and care at a catastrophic time. There are amazingly empathetic healthcare workers out there who have devoted their careers to caring for others and do it well -- keep searching for those dedicated, skilled healthcare workers! Avoid this Glendale hospital if you need help.

Honestly, the poor 1 star reviews here are shocking to read because our experience couldn't be…read moreanything further from this and I would give a 10 star rating if I was able. It's not everyday you find out that your mom is having heart failure, come in feeling devastated/hopeless, but these people did their absolute best to take care of us with compassion, integrity, and go above and beyond to address our needs. This entire process was almost 2-3 months long, my mom had a complex 15 hour surgery, and yet made a recovery in less than 2 weeks, and was discharged today and is now soundly back at home, and it's all because of the incredible team here. There's a lot of people to name from their amazing staff but here's some specific people that left an incredible impression on us I'd love to give credit to: Station 45: Sydney the nurse was extremely warm, compassionate, and took such great care of my mom during the initial stages of her being admitted in January while they were diagnosing her condition. Critical Care Unit: Joe, Cassie, Cesar who treated my mom with the utmost respect, patience, dignity, and care given her post op condition. No matter how much assistance was needed by my mom, big or small, they attended to her swiftly in all manners, continually provided me reassurance, and thoughtfully answered any and all questions and concerns. Extra special shout out to Felicia Sanders and Haig who went above and beyond to provide my mom with the utmost comfort, you both were angels. Step down unit, floor 2, of West Tower: Shannon, Letty Martinez, Jazzmin, Elena, Becky, Gloria, Robert, Rhonald, Carlos, Art, Brenton, and Jed. Wow this team was also incredible. They continually checked on my mom as well through the day and night, encouraged her walking and movement, breathing treatment, independence, and literally guided her every step of the way in that journey. Extra special shout out to: Hailey Milsark, Mary Cavena, Emily, and Yolanda. I visited her everyday, and never once had to leave with any doubt or worry in my heart and soul, knowing she was in exceptional hands. Cardiothoracic surgery team: Dr Lim, Dr Bob, Dr Andy Chang, Elysa Guran, Melissa, Sunita Boparai, and of course, Dr Armin Kiankhooy and Dr Grace Huang who performed miraculous work in a lengthy, complex, and demanding procedure(s). There isn't enough words to describe our awe at the superhuman job you did to put my mom on the path of recovery and healing given her initial diagnosis. We feel extremely blessed and count our lucky stars that the universe gave us the good fortune to have been put under your guidance and care. Sorry to anyone I may have accidentally missed, but we truly love and appreciate you all. We recognize how difficult your work and job is, and just how demanding it is, and yet you all were continually at it, day and night, with the highest positive attitudes and energy and it made all the difference for us in our healing. You are all the real heroes and we hope you get all the credit and respect you deserve, because this was one of the hardest things we had to go through in this journey of life, and you all made it as pleasant and smooth of an experience as could be. In our experience, we were treated with love, care, dignity, and gentleness, and made to feel like we were a part of their family/friends. I'm no medical expert, but I believe the high level of care we received here is why my mom is making such an exceptional recovery. You all have helped give her a new lease on life. We are truly grateful beyond the words I was able to write here.

One year ago today I had one of the worst medical experiences of my life at Huntington Health…read more I went to the ER with severe stomach pain. A CT scan was performed, but the radiologist apparently misread the results. My appendix had already ruptured and I had an appendicular abscess forming around what remained of it. Because of this error, I was left without surgery for an additional night while in excruciating pain. Surgery did not occur until the following evening. When I was taken into the surgical room, there was blood on the ceiling, which was shocking and unsettling to see before a procedure. After surgery, I was placed in the maternity ward being used as overflow because there were no available rooms. The room felt like a closet. The TV did not work, and the monitoring system initially didn't work either--they had to go find another one. I was given a PureWick catheter device to urinate with, and it was never changed during my stay. I later developed a severe urinary tract infection. A nurse in my family told me these devices are supposed to be replaced multiple times a day. One night after surgery around 3 AM, I woke up in excruciating pain and repeatedly pressed the nurse call button, but the remote didn't work. I could hear nurses laughing nearby but no one responded until I gathered enough strength to yell out. Only then did staff come in. I also remember a night when blood was drawn and the nurse smelled strongly of alcohol, which was extremely concerning. Overall, the experience was chaotic, painful, and deeply unsettling. Between the diagnostic error, the lack of responsiveness, and poor post-operative care, I would strongly caution anyone to think twice before going to this ER if other options are available.

I'm currently a patient at Providence St. Joseph's in Burbank, and I want to share how truly…read moregrateful I am for the care I've received. From the moment I arrived, every nurse I encountered has been an absolute sweetheart--attentive, compassionate, and genuinely caring. They never let me fall asleep feeling worried, and they consistently made me feel safe and supported. I came into the ER on Tuesday night with my children, and the staff helped me immediately. What started as a normal day ended with me being admitted and scheduled for surgery. I'm here alone, and while my kids are thankfully with family, being in the hospital on a holiday by yourself is a heavy feeling. You want to be home, but you also don't want to take anyone else away from their plans. The reality of my surgery hit me hard. Wanting a tiny bit of comfort, I called the kitchen right as they were closing just to ask--if possible--for some ice cream. Nothing specific, just something small to lift my mood. I got the voicemail and left a simple message, saying I understood if it wasn't doable and wishing them a happy holiday. About 20-30 minutes later, there was a knock at my door. Even though the kitchen was closed, a staff member brought me a cup of ice cream--and surprised me with the sweetest little strawberry cake topped with whipped cream. That act of kindness meant so much to me. It's those small, thoughtful moments that remind you how good people can be. To the nurses and the staff member who went out of their way to brighten my night: thank you. I truly appreciate you.

My review is specifically for the ER department…read more I truly try to be understanding because I know hospitals are understaffed, overwhelmed, and the staff deals with difficult situations every day. I've always remained polite and patient during my visits. But after multiple experiences here, I honestly feel like something needs to be said. Every single time I've come to this ER, the wait has been excessive -- usually 7+ hours just to be seen or placed in a room, followed by several more hours waiting for updates or care once inside. I understand emergencies happen and patients are prioritized by severity, but the overall experience feels extremely disorganized and lacking compassion. The waiting room is consistently dirty and overcrowded, with visibly sick people sitting for hours without updates. What bothered me most, though, was the attitude from some of the staff at the front desk. Patients and family members asking simple questions are often spoken to like they're inconveniencing the staff just for needing help or clarification. During my most recent visit, I spent nearly 10 hours there before eventually deciding to decline admission and go home. I was placed in a room without a pillow or blanket and asked three separate times for a blanket, but was ignored each time. No one expects perfection, especially in a busy ER. But basic compassion, communication, and respect should still exist. People come to the emergency room scared, sick, in pain, and vulnerable. The way patients are treated matters just as much as the medical care itself. I genuinely hope this department improves, because no patient should leave feeling dismissed, ignored, or like they were a burden for simply needing medical help.

Well today was my first time going to this hospital and I do have to say my experience there was…read morepretty good. The nurses were nice. Was able to be seen pretty quick. Had no issues while I was being seen.

Overall, my mom's care was just okay. She was seen quickly in the ER and they ran the necessary…read moretests, which I do appreciate that's the main reason I'm giving 3 stars. What really upset me was the way one of the resident doctors spoke to me. In the middle of a very stressful situation, he asked me, "does your mom want to die?" completely out of nowhere. As someone already dealing with anxiety and having just lost my dad last year, that was incredibly upsetting and honestly felt insensitive and inappropriate. I understand my mom was in a serious condition at the time, but there's a way to communicate with families that shows empathy and respect. In that moment, it felt like we were just another case instead of people going through something difficult. I'm grateful my mom is doing better now, but that experience really stuck with me.

I want to take a moment to say thank you to everyone who helped my son during his surgery at…read moreMonterey Park Hospital on 3/5/26, especially Dr. Yao and every RN and anesthesiologist who was there. We arrived at 5 a.m. for his outpatient surgery, and from the moment we walked in they checked us in right away, took us to the room, and started preparing my son. He was very scared, but every single RN, anesthesiologist, and doctor was incredibly kind. They took the time to talk to both of us, explain the process, comfort him, and even held his hand to help him feel safe. The recovery took about an hour and 30 minutes, and during that whole time the staff kept checking on us and asking if we needed anything. It really meant a lot to see how much they cared. I'm truly grateful for the compassion, patience, and professionalism everyone showed that morning. Thank you to all of you who were there and took such good care of my son. It made a very scary day much easier for our family. 3/52026 thank you again

I took my child yesterday and the service there was exceptional! Didn't get the Doctor's name but…read moreshe was phenomenal!

I always receive exceptional service from the doctors, nurses and staff. Thank you for all for your…read morehard work and care for the patients.

Would give it a 0 star but you can't in here. So where to start... Samantha H the scheduling…read morecoordinator needs to learn how to schedule or do a follow up and patients. As a veteran I lost almost 3 years of trying to get a surgery on my hips with Dr. Weber. This doctor is great he knows what's he's doing but when you have a staff that doesn't do her job it affects everyone and myself. Did call to see about a follow up but never got back from Samantha

Excellent experience today went in at 2 pm Dr Kim and the nurse were completely empathetic. They…read morelistened carefully and made sure I had the proper care. They were very busy the receptionist was very helpful letting me know the approximate wait time I even went to ger food as I didn't eat lunch yet came back and it was my turn I definitely recommend this place!!

Check in was a breeze. Staff courteous. Medical team was professional and curious. Feel good about…read morediagnosis and treatment plan. Highly recommend!