My biggest regret of parenthood is taking my children to Mandel. Similar to the other negative reviews, they missed a life altering diagnosis for my child. Mandel's arrogant dismissal of my concerns were brushed off since his birth. He now has severe hearing loss, wears hearing aids, and is attending a school program for the deaf. I don't blame him for my son's condition, but for his arrogant dismissal and lack of care which potentially couldn't worsened my son's hearing. He mansplains during every appointment, making it uncomfortable to engage in conversation about my child's health. - [ ] For my first child, missed a diagnosis of soy and cows milk protein allergy, dismissed his acid reflux and Mandel refused to administer medicine to help reflux, and his hearing loss. - [ ] My son failed 2 hearing tests at his 3 year checkup. Mandel recommended us a specialist (not even a pediatric audiologist/ENT) Waited hours for them to complete test where they claimed he passed. "I'm sure he's fine" was the response. - [ ] A year later, brought my son to his 4 year old apt. After waiting over an hour, Mandel comes in nasty, rude, not even saying hi or acknowledging how late he was. Berates me off the bat for not knowing my son would have a vaccine that day, scolded me for my son's weight which was perfectly fine for his height/ BMI, and went on to suggest he was picking up bad eating habits from me (as I was 8 months pregnant). All he ever said about my son's speech was "I can't understand him"...never provided clarity or suggestions on our next steps. I walked out hiding tears. Never suggested it could be hearing related especially since he had a history of failed tests. Any question I had was met with condescending responses and complete arrogance. This was a pattern during every visit with him. - [ ] Immediately took my son for speech therapy where his therapist suggested a hearing test through them. Lo and behold he has severe hearing loss. Did I mention he passed his 4 year old hearing screening with Mandel? How is that possible? Then just weeks later he's failing every test with specialists and we began navigating his lifelong journey with hearing loss. Not once were we consulted or advised on anything from Chestnut Ridge. - [ ] My son had what we assumed to be either a spider bite or staph infection from a bouncy house. While seeking treatment, he questioned if we have a dirty house and that's where he picked it up...how insulting and out of pocket. What's with this guy? - [ ] My second son - his heart murmur went undetected for months, constantly dismissed me when he ran a 103-104 fever for days, and became dehydrated. Had a random office woman give him his vaccines who subsequently didn't log them then tried to administer the covid vaccine again at his next apt. That's concerning. My star is for Demi and the nurses. Demi is absolutely amazing - just wonderful at what she does and so kind and compassionate. Myself and my boys adored her. She went above and beyond to help always. Whenever we could get an appointment with her was the only time I felt listened to and received treatment. I wish i knew of Demi prior to the poor experiences with Mandel. Being disgusted with Mandel and his bedside manner, we transferred over to Tenafly pediatrics. I should've transferred years ago. They have been outstanding, kind, and so amazing with my boys. They truly care for their patients and you see it through their treatment and actions. Do better for your patients and treat them with respect. Listen to them with care and try to get to the bottom of issues instead of blowing them off. Parents are looking for guidance on their children's health but you present like that's an inconvenience for you. Don't operate under "because I said so" explanations. read more

truly amazing. love all of the providers- personal thank you to Dr LUPU Demi, Dr Meyer for always being the most caring, sincere, honest providers. the office staff is also amazing and they are always willing to see last second sick visits. love love love this office and always recommending them! read more

DO NOT TRUST CHESTNUT RIDGE PEDIATRICS. Dr. Michelle Mayer egregiously dismissed our concerns; irreparably and permanently disabling our child's life FOREVER. Mind you even after being alerted of her failings and what she did permanently to our daughter's health, she never even once followed up to check in with us. If this review can benefit one family from our hellish nightmare, it's not in vain. We will regret choosing Dr. Mayer for the rest of our lives and what she has done to our daughter. We don't blame Dr. Mayer for a preexisting condition but blame Dr. Mayer for the callous, continuous dismissal of our concerns for over three years (which would have changed our child's future if treated sooner) and her failure to diagnose. We will live with the daily guilt had we only chosen a more competent Dr. our child's life would be different. We entrusted Dr. Mayer and we will be forever wishing we had made another choice. If this helps just one other family by posting this review ... This mill prioritizes profitability over patient care, not thorough examinations and not your child's well-being. Please learn from our child's nightmare. Don't risk your child's health. read more

Awful experience they'll try give you a covid test no matter what you come in for and try lie to you when you refuse, they must have decided that billing for that test is more important than being honest!! They have a mask enforcing bully making sure it's covering your nose even if your alone with your child in one of the rooms They have not at all adjusted any of their covid policies or responded to any new information, among the absurd policies is having people wait in the corridor instead of waiting room I guess because covid prefers waiting rooms Instead in apologizing you'll get an arrogant answer that you just have to listen to us because we know better and don't have to explain anything I remember a time when science was defined by humility Parents are tired of the hubris shown by drs over the last two years especially since they have got it wrong again and again. Remember who you work for, the children not big pharma read more

Their billing department, BCD health partners llc, is terrible! Very hard to deal with and unreasonable! Still haven't figured out a bill which was almost two years ago with them! It's their fault but they sent me to collection. I paid my medical portion but they refused to waive any late fees! Half of my bills are late fees plus collection fees! I won't pay any of their late fees or collection fees! That's not my responsibility. Avoid them if you can! read more

Avoid this place at all costs. Doctors prescribed me birth control when I was 13 because they didn't believe my stomach pains and vomiting could be anything more than cramps. After repeated visits with multiple doctors, they all brushed off the symptoms. After suffering with it for years and convincing myself that it was only cramps, I found out that it was a gastrointestinal response to a sesame allergy. I could've had an anaphylactic response at any time. I now carry around an epipen. They shouldn't be pediatricians if they don't believe children. read more

I've had the pleasure of my kid being treated by a bunch of the doctors here already. We love them all. Dr. Berkowitz was voted one of the top pediatricians in the Tri state according to New Yorker Mag. This does not mean much but I'm not surprised. He's a class act and the meeting we had with him while my wife was pregnant is why we decided to make this practice ours! Great staff. Great doctors. Bills and how things are processed and the business end has nothing to do with the medicine.. I've never had a billing issue here. All these doctors are top notch educated and can charge whatever they want IMO . Thoroughly impressive pediatricians. read more

We have been visiting this place for last 3 years because seems like everyone in upper saddle river goes here. In a nutshell here is my very honest and very truly felt review- 1. Doctors here , with the exception of Dr Mayer, seem very inconsistent and not very confident with their diagnosis. They google stuff in front of you about a child's recommended dosage or symptoms. I mean, aren't doctors supposed to know this basic information? My 1 year old was stabbed 3 times for one shot. It was horrible, the doctor seemed apologetic but that didn't help. Where is the basic confidence and knowledge in giving shots to little ones? 2. The receptionist , not sure of the name is very rude and cold. Never greets with a smile. Seems perennially angry or frustrated. This has been consistent since I have visited. They don't have real compassion or care about the children. The one and only reason I am still going here is because it's close by and one can get an appointment quickly. The wait time is really long though most times- but that's a common problem with every office I guess. Again, I have no malice, but if you are looking for compassionate and intelligent doctors, this place just doesn't cut it. read more

Cannot say enough good things about CRP. As a first-time mom you have questions about EVERYTHING. Thankfully for me, CRP offers telephone advice hours every day from 730am-830am. I've asked questions about how many times is normal to poop, various questions about feeding, asked for suggestion on how to alleviate cold symptoms, problems with sleeping etc. Each time a doctor took the time to address my question and was quick to reassure me that many people have this question/issue. I've never had an issue getting an appointment. Just to show you how quickly they can get you in on the Wednesday before Thanksgiving, my 13 month old son was on day 2 of a fever of 103 degrees. I called at 3pm that day and they had an appointment booked for me at 330pm. This was before a holiday no less. It was completely amazing. Not only is there no issue with getting an appointment, the staff from reception, to nurses, to doctors is top notch. Everyone is so sweet and kind. Unfortunately we've had to go to the doctor quite a bit this year (thanks, daycare germs) and now they recognize my son when we walk in and always take the time to say hello and give him some extra attention. We've seen every doctor in the practice and each one has been phenomenal. You really can tell that they love what they do and care about the health and well being of every patience they see. I particularly love the way Dr. Berkowitz engages and talks to my son...when he's looking in his eyes/nose/mouth he does this sweet thing where he takes my son's hand and rubs it against his scratchy beard. Immediately my son is so totally distracted from what Dr. B is trying to do that it's not a fight or a struggle to do an examination. You want the best for your children in all aspects and your pediatrician is no exception to that. You can rest assured that your children are in good hands with the folks at Chestnut Ridge Pediatrics. read more

Not happy about how long it takes to transfer medical records. We requested copies on Thursday 9/19/2019 and when going to pick them up on Saturday we're told they won't be ready until Tuesday! This is just to make freakin photo copies. And they charge you $10 to boot. read more

The receptionist at check in is nasty/rude for NO apparent reason. Why they would have someone like this working at a Dr office is beyond me!!! I have seen several Dr with both of my children and had no cpmplaints, but the front staff is so rude Ive considered changing offices many times. If i had to do over again, I would go elsewhere because of the front desk. read more

I have been coming to this office for a couple of years. The doctors are nice and can give correct diagnosis. They do have same day policy when the kids are sick. The receptionists are just plain cold but helpful. Some nurses are really rude and don't care about kids at all. A nurse put the entire needle into my daughter's arm when she gave a shot, no encouragement or rewards to kids at all. I don't think they love their jobs, they just want to get job done and get paid. read more

Missed diagnosis and arrogant doctors. Three strikes your OUT! First instance: My oldest child had serve vomiting. Which they kept telling my was her nerves and motion sickness. She has multiple allergies, we were told and she must have been eating something that she shouldnt have been. In this instance, they just past it off....she is still having the same issue, 8 months later. Second instance: Three doctors had to look at a rash that had developed on my daughters foot, three different times. Before deciding that it was a viral rash and they couldnt do anything about it. Third instance: My infant was really sick and ended up in the ER even after a visit the this office. The doctor we saw said and I quote, "She is fine, if she still hasnt peed by 10 PM call me I am on call tonight." This was after over 9 hours of no intake or output. Honestly thinking about it, I should have left the practice a long time ago. These doctors dont listen to the parent at all. They really are in for the money, there is no communication or problem solving. The answer is always wait and see, come back if it gets worse. On a positive note, Dr. Mayer is amazing, too bad she is with doctors that are really arrogant people. read more

If you're searching for a mill with hidden fees, discourteous front desk, erroneous claims submissions compounded with a dunning collections department, look no further. This practice was recently acquired by a large medical conglomerate whose focus is profits over patients. My bottom line, present your child and insurance card elsewhere. read more

I can't say enough about Dr. Mandel. While visiting family my child got sick. He got us back on track and all with great bedside manner.

My two children have been patients at Chestnut Ridge Pediatrics for the past 3 years and we have been thoroughly happy with all aspects of this practice. Each morning from 7:30-8:30, one of the doctors hosts a telephone advice hour with which you can call with any sort of question or to book a sick visit. Whenever I've needed a sick visit, I've been able to be seen that morning - within an hour or so of my call. Upon arriving at their office, the waiting space is clean and sparse (no germy toys for my kid to touch after another sick kid had touched), and the nursing and administrative staff is friendly and helpful. A large fish tank is the focal piece of the waiting room and my kids know the fish by name. Although I haven't seen every doctor in the practice, I have been impressed by all of the doctors that I have seen. Each one has been generous with their time and willing to discuss the best course of action in detail and address all of my multitude of questions. I have been very impressed with Dr. Mandell, Dr. Bloomfeld and especially Dr. Mayer, who is the primary physician we see at the practice. She is so kind, cheery and caring with my children and is so generous with her time. She speaks and explains things as a peer with the experience and understanding of a pediatrician. I know she is stays current with industry trends and really cares about her patients. I think they have a great practice and I would highly recommend them to anyone in the area. read more

There are many doctors in the practice and you are bound to find one, with whom you are comfortable. We find all doctors and staff very friendly. read more

I am a fan only because of the doctors. It has been a year since I started taking my two boys to this clinic. The doctors are very friendly and always in a good mood. However, the reception staff are very rude and speak to me like I am a child as well. I called today about an appointment and the two office staff I spoke with were very rude. I moved from another pediatric clinic hoping that the whole team understood the meaning of patient/family centered care, that includes good manners and educated office staff. I know I have a choice and I hope that someone speaks to these office staff, instead of taking the attitude that patients can go to another clinic, that would not be a good business model. very disappointed. read more

The drs at Chestnut ridge are so caring and really are so personal in the way they take care of my kids. I really feel like they are there for whatever we need. The doctors are so nice and easy to talk to. I would highly recommend the practice to anyone looking for a pediatrician. read more

So, here's the thing. Any practice made up of several doctors will yield mixed reviews. Sometimes you will find you are on the same page with a doctor--you have the same philosophy about antibiotic, shots, whatever, and that's fabulous. Other times, you will feel differently--and that's fine too. What I think is good about having a number of doctors with different styles and personalities is that they discuss things--so you always have the benefit of all perspectives--but also that you can find the doctors you see eye-to-eye with, or are the most comfortable with, and see those. All of the doctors at Chestnut Ridge are very conscientious and good diagnosticians. The office is very clean, runs very smoothly and the ladies behind the desk are all wonderful, patient and helpful. The call in hour every morning is the best--especially for new parents--because you can get an actual doctor on the phone each morning and you can ask any question (even the ones you feel silly asking) without having to make a big ordeal out of calling, getting a call back, etc. Are there doctors I prefer to see over others? Sure. Dr. Bloomfield in particular has gone above and beyond to be patient with my son who hates shots. And Dr. Mayer has nebulized my son at 10pm. But overall, I trust all of them--they're smart, dedicated, and "switched on." It's a great, well-run practice made up of smart doctors, and this is what you want, especially if you're a new parent wanting to make sure you've got everything covered. read more

They are horrible. I needed a recommendation for my son to get early intervention for speech and behavior therapies. They refused me for a year. Now my son has had pink eye for two weeks hisneye is currently swollen shut and I'm getting no help. Not to mention his stomach issues that are keeping him home from school and very cranky for two weeks and I'm being told just to wait it out. Find some where else to take your children the doctors here couldn't care less about patients. And you have to wait for a minimum and 45 minutes to get a doctor even with an appointment. I am so disappointed in just how bad this doctors office has become read more

Love Chestnut Ridge Pediatrics! Dr. Stoller and Dr. Mayer are my children's favorite doctors. Tehya ctually look forward to going to the office. I feel very comfortable there - office staff are very helpful and friendly. Doctors are knowledgeable and willing to spend time answering all of my questions. I have never had a problem getting an appointment - they have appointments in the evenings and on weekends too. I highly recommend these doctors. read more

Chestnut Ridge is the best. Doctors are awesome, especially love Bloomfield & Stoller. So compassionate & caring. They always follow-up and are concerned about the well-being of my children. Minimal wait time. Front desk always friendly & helpful. Easy to get appointments. We travel from Hoboken, well worth it for the peace of mind I get from these doctors. Top-notch. HIGHLY RECOMMEND. read more

I would give 6 stars if I could. Both my children were under the care of this practice since they were babies - Their medical issues were always professionally addressed whether it was via the doctors or the office staff. They are now 26 and 22. Although they have outgrown this group I've always wanted to let others know how pleased I was. read more

I've been coming here my entire life. I made sure I can bring my daughter here (now 3) every time I come here the rude receptionists always have some sort of issue. Not a smidge of happiness , no smiles, just plain rude. I called at 3:51 with an emergency while at work my child is at daycare. I'm lucky I work and have a daycare all relatively close by. Now, I work in a restaurant and I can't just leave on demand bc the front desk says be here at 4:30 (giving me thirty min to do all of this) I told them specifically on the phone I was trying to leave within the next ten min but I have to wait until someone relieved me. The person didn't get to work until 4:20 leaving me with not a lot of time to leave work get her and then here let alone safely. The women at the front want to scruntinize what was said over the phone. But excuse me this is a doctors office they're here to help our kids if I said I knew I was going to be late tell me not to come and go to a night time peds, I'm sure they'd be happy to help my daughter and probably with a smile too. Bottom line the doctors are great the nurses too, front desk.. awful. read more

My son is a patient of Dr. Stoller's and we are delighted with the care we receive from her and this practice. You will not find a friendlier, more courteous and respectful staff than here, and that is very unusual for most doctors offices. The staff are knowledgeable and always willing to go an extra step for you, and the docs are really wonderful - caring, smart, engaged and never make you feel awkward even when asking the most basic of questions. We are lucky to have such a dedicated physician as Dr. Stoller. read more

I have taken my children to Chestnut Ridge Peds for about 13 years. I could not be happier with the doctors there. They are caring, patient, professional and very knowledgeable. They have phone hour every morning between 730 and 830 where you have an opportunity to talk with a doctor and discuss any concerns you might have about your child's health. I have never had a problem getting an appointment and there is never a long wait. They are well connected to and respected by specialists in the area. I would absolutely recommend this group. read more

Best children's dentist around. Dr. Eli is patient and kind. But most importantly for the parents, explains everything in detail. Debbie the office manager is very helpful. The environment is children oriented. TVs in the lobby and individual patient rooms to relax the children. Stuffed animals with beautiful teeth, to educate the children. I have rarely waiting more than 5 minutes. Appointments are always on time. Definitely check it out. You will no longer go anywhere else. I drive 30 minutes because I feel that strongly about this dental practice. Dianne read more

3 strikes and your out! I've never felt more insulted and irritated then I have with Chestnut Ridge Pediatrics . First one of the securities accused me of stealing baby's earrings displayed in the front which I certainly did not and proved I did not by letting her search my bag. My child doesn't even have her ears pierced. Second one of the doctors dismissed my daughters yeast infection as being just diaper rash it took a week for me to get another appointment with a new doctor and get the right prescription. Third when I went to get prescription I was told the doctor had not sent a prescription I called the doctor and she simply said she forgot to send. Not only have I dealt with these rude unprofessional doctors but I've had to wait over 45 minutes for any appointment I've ever made. It's ridiculous! Maybe at on point this was a good pediatrician office but now it is going down hill. I've left and I would recommend for anybody else to leave who also is having difficulties. It is not worth it! read more

Chestnut Ridge Pediatrics is the best practice to meet the needs of my family. We started with them 6 years ago when we moved to the area with a 4 month old baby. And now with 6 and 4 year old boys we spend plenty of time needing medical help. MY FAVORITE thing about CRP is phone hours. I'm not going to lie- i am definitley a worrier mom, and the instant I hear someone in my house cough or sneeze- I am on the phone. Especially when my kids were babies and I had a million questions- it was comforting to know I could call each morning and get a doctor on the phone for even the littlest question. I have always been accomodated right away for last minute sick visits- and even when I made a mistake on the timing of my son's most recent physical. The whole staff knows my boys and I. We feel welcome, comfortable, and confident in CRP. I look forward to many, many more healthy check-ups (and as few sick visits as possible) for my kids with these extremely competent doctors who's advice has always made me feel that I am doing the best I can for my family!! read more

We have been with Chestnut Ridge pediatrics for 14 years with our family. We have had more than one doctor for our 3 kids over the years from Dr Berkowitz to Drs Stoller and Benstock. Most recently our middle daughter faced a serious medical issue and Dr. Stoller took her personal time to help us all get through it with kindness and attention that is hard to find anywhere anymore. The nursing staff is always helpful on the phone at getting appointments that work for me. As full time executive mother who is chronically tired and concerned how good a mother I have been, the support I have felt throughout the years from this practice has helped me more than I have ever expressed. These doctors have formed relationships with my kids over the years and even the "fear of shots" has never made them afraid of going to the doctor. I went to this practice as a child myself many many years ago and I happy to say the same caring, professional, dedicated spirit remains. read more

Doesn't even deserve 1 star. My story is from 12 years ago but glad to have a chance to share it now. I took my preemie twins there (at only 3 months) when they got sick. They had acid reflux in addition to being sick, running fevers and coughing. They were both unable to hold down any milk and were dehydrated. Every ounce of weight mattered for them as they were each under 5lbs, and at risk for pulmonary complications. One of the doctors that saw me said "just keep giving them fluids, lots of fluids." I said, "Doctor, they drink a little but throw up everything and are going to lose weight! What else can we do?" His answer was "I have other patients to see and can't keep repeating myself." I said "What other emergency do you have that's more important than premature babies who are in trouble, coughing and running fevers?" Mind you there were other doctors there to address other emergencies. He just walked out!!! I took my babies to my old pediatrician in NY and turned out they were close to developing pneumonia! Thank GOD for my doctor. I wish I could remember this despicable doctor's name (I should have a record). He deserves to lose his license and I should have taken legal action but had my hands full with new babies. read more