Avoid at all costs won't listen but happy to take your money, twice the price of anybody else

Absolutel shockers. They are truelt appalling to deal with. In January this year we told them that we would be moving to BT as the nature of the company had changed and their bills were too high. October and we are still syuck with Chess as they refuse to release our old landline number, now in the cloud to BT who are now blaming ME for not sorting it out. read more

Hmm really dismayed by the whole experience from Chess Telecom. I could write a terrible review with lots of rude words but lets try and be professional. As a small company I was lead to understand that Chess Telecom would infact be a strong working partner in my telecoms needs. A sales chat that soon turned to how to you want pay !!!! slow down! Lets go over those costs again... and again and again... now I was lead to understand my costs to run the number with them an area code for the next town. In truth this was not correct. A charge for low volume numbers which was not clear and certainly not discussed with me prior to the telephone contract. I did ask I am not stupid , the question about my low use age with them before I agreed and it all looked just what I needed......... Until the first bill with them! Then it became suddenly clear why just that bit of detail was lacking in my telephone contract with them. I was getting bills akin to a mobile phone contract for an area code number that should be running at around £5-10 a month max. In fact I have other companies where this works just like this. But not chess. So let me give you some facts. If you're a small company with low volume of calls coming in to your area code number DO NOT use Chess. Look for other smaller companies who can offer the service you need and when running well offer a great additional avenue of new customers that a small company needs. Now to Chess I found the customer service to be quite poor. The lady that did the contract over the phone was the only lady that seemed to understand why I would be upset by bills 500% more than any one else I have a area code with ! I am not even going to get on the subject of the number being cut off for a number of weeks, you know when the phone stops ringing in the area you paying £500 a month for advertising you start to think is this me? Well it wasn't Chess cut me off no idea why and to this day I have had no reason from them. and well you can guess, Chess where not even bothered just took a few hours to reconnect the number and didn't apologise or anything.. We have worked out that it must have been 6-7 weeks! I now every few weeks have to stop what I am doing to call my own number to make sure it works! Do you think that is " Reliable Service " No.. it's not ....... Every month I have to chase to get the correct bill from them.. every month I am meant to get a refund on my bill as they have over charged every month I get some one on the phone promising me this is the last time they will get it wrong 4months in and I have written them off as a total waste of my time and certainly in no uncertain words not a strong working partner for my company. More like a spoilt child that needs constant telling off and attention. I have now gone to the expense to start new area code numbers to run along side the Chess number so I can slowly swap over.. I want nothing to do with Chess I am certainly out of pocket by £100's of pounds though lost pointless, phone number less advertising thanks to them.. also incorrect phone bills all the time... never again. I'm sorry to be so blunt but facts are facts this is what service I have had with them as a customer. Emailing them to complain is a total waste of time. I am just waiting for the day they end up on BBC watchdog! read more

Absolutely avoid this company at all costs. They think nothing of tricking into a five year contract after you've agreed to only two years.

Don't even think about it. Join Chess Telecom at your own risk. I have found items being added to my account that were never agreed. During protracted arguments they kept adding an arbitrary late fee and continued to invoice me for a service long after I had given notice to terminate and the phone was disconnected. If you want to waste money and time Chess will help you do both. read more

Shocking company. Never ever use. Said I hadn't cancelled my relationship with them and kept billing me. These guys are borderline crooks. If you are a small business DO NOT touch them with a barge pole!! read more

Chess are in constant investigation by the Ofcom, for high level of complaints, some about poor service but most regarding dishonest selling and ripping people off by adding amounts to bills, not legally notifying of terms changes, misselling and much more. I have been incorrectly billed by Chess and it took them 12 months to sort it out! I finally received a credit note back for all ridiculous made up charges they kept saying I owed, even though I left Chess 13 months earlier. I strongly advise everyone not to use Chess for anything. Be warned.... read more

Terrible customer services, lots of promises but do not deliver. Faulty bills, very long wait for customer services, useless engineers. Avoid at all cost. I am changing as soon as possible. read more