We chose Chess Telecom as our reseller provider. We are a small Telecom company, we set this business up to provide low
cost calls for Schools & Charities (at very low profit to us) to help us
provide them an all-round IT Solution that we also provide. We also
provide telecom solutions to local Businesses (not at the same low profit) but
still very competitive.
We
had a dispute on a charge that BT made on our account. Our supplier (Chess Telecom), provide a reseller
service to us on behalf of BT. BT made the disputed charge to Chess,
Chess made the charge to us. The problem is, the charge was
not authorised by us and we fairly disputed it. Under our contract with Chess Telecom,
if the disputed amount is more that 10% of the bill, they do not take it from
us while they investigate it.
The charge WAS more than 10% and
Chess Telecom took the money anyway by Direct Debit. We disputed it with them and
asked for a refund, they refused so we contacted the Bank under the Direct
Debit Guarantee who agreed with us and immediately refunded the payment. Today, we received a threatening
letter from Chess Telecom, basically giving us NO notice, saying we had
breached our contract. (which we haven't). They have also staked a claim to
our entire customer base and if we do not effectively sign all of our customers
over to them by 4pm the following day, they implied they will cut them all off! This will cut off a number of
Primary Schools and Charities that we support as well as a number of local
small business will also lose their lines and calls.
They have made a number of similar mistakes in the past, this is the first time we really fought back. Re-sellers, be warned! read more