Office staff should be replaced across the board to start with. Doctors/services don't matter because the front desk is perpetually unkind and obstructive. Negative 5 stars. Seriously seek assistance elsewhere and let this place fail. read more

The lady who is at the reception is very rude and unkind must be replaced immediately, the doctors are very good, there is no complaint about them. A lot of lack of professionalism, ethics and racists. read more

So I called 15 minutes before they closed to schedule a appointment I have in 2 days, and the receptionist answered the call put me on hold and I got disconnected called back several times and kept getting disconnected up until 5pm where the call go straight to voicemail and I'm supposed to believe this wasn't on purpose.... Right!! I will call the next day to make a complaint on the person that so rudely kept disconnecting the call until the place closed down. Ridiculous, might just switch to a better clinic cause this is nit the first time. It's a shame because the doctors are great but the front desk is always a problem read more

THE WORST SO-CALLED "MEDICAL FACILITY" EVER! INCOMPETENCE is an understatement. I was assigned to a PCP here but after calling multiple times for one whole week, NO ONE ANSWERED THE PHONE. I've left several messages and only 1 person called me back. Unfortunately I missed the call-- I called back throughout the week and was not able to reach anyone. I had to call in as a "doctor/health provider" JUST TO GET SOMEONE ON THE PHONE. A woman finally answered and when I told her I wanted to make an appointment, she disregarded me so fast because it was like she got caught picking up the phone from a patient and didn't want to deal with me on hand. She then immediately directed me to another line and again, NO ONE ANSWERED THE PHONE. I have never in my life encountered such unprofessional behavior. I've seen crappy customer service before but this is just absolutely NO REGARDS for their patients at all... I mean, you can't even get any service because NO ONE ANSWERS THE PHONE!!! I don't have time during my busy schedule to go there myself JUST to make an appointment, that's what PHONES ARE FOR. So after reading all terrible reviews and 1 star ratings on yelp AND google-- I thought to myself, "Do I really trust this place with my medical records, blood work, etc??" I can't even get a hold of someone! I called up my insurance and immediately switched facilities. The second I switched, it was so refreshing to have someone answer the phone and book me the next available appointment. HALLELUJAH! They don't even deserve 1 star. STAY AWAY from this place. read more

I'd give them no stars if I could. What I CAN do is report them to the Better Business Bureau, which is coming soon. I've called consistently and left various messages asking for someone to call me back about my MEDICAL PRESCRIPTION over the course of 4 months or so. No one has ever picked up the office phone (I always call during office hours) or returned my call. They are lucky this isn't a blood pressure or diabetes medication, otherwise, they'd have a lawsuit on their hands. Completely unprofessional to treat medical patients this way. Not having access to my medication OR a human being in the office who can actually help me is infuriating, scary, and also morally and ethically wrong. Do yourself a favor and choose a different practice to attend. read more

My review is in regards to chesspenn in chester by autozone. The staff are incompetent. Especially nurse bobby. Why is she still working there? You cant get anyone on the phone or even to call you back. You literally have to go in person. Then when you do go there the receptionist Ms. Mobley definatley has attitude problems. 3 times i have been to the er for asthma and it could have been prevented if the dr n nurse would have gave me prednisone. One,of the 3 i wound up in the hospital for a week thanks to that dumb ass nurse. Switching dr's asap read more

When i say these folks are the crappiest place i wouldnt send my dog that is an understatement... referred by a pretty good dr at Springfield er who happens to work at the ud office i felt i wanted to see her again but its hard to get an appt with her. With that said first time im thinking im gonna see her and not only was it not her but the scheduling line gave me a time almost an hour.after the actual time i was supposed to be seen.. through no fault of my own i was late and they had the audacity to know the scheduling line was doing this to people and tried to refuse to see me. After some fuss they squeezed me in but i didnt feel comfortable with the dr i was with and she didnt do anything of relevance or prevalence in regards to my health issed and why i was there. So i switched drs. For the next visit.. she was young and a crnp and had no idea what she was doing after i had to wait thirty minutes from my appt time just to be seen. I was called in and they made me wait anyways. The only person to be seen.. so she calls someone else in cause low and behold the only medical assts. Working that day were at the front desk eating lunch and doing nothing. Guess who had to draw their own blood.. simply because noone else could do it. The dr she called in had no idea if she was even using the right tube. Despite all of this i made another appt because its close and i was trying to get dr. Geisenger.. on 5.13.20 a dr. Calls here but doesnt have my records in front of her and doesnt know a thing about me or who shes calling or the fact i had been seen twice before because someone screwed up the chart I hung up. .Smfh shame on this office and i will be filing a complaint with my insurance company. Asap Stay away no matter how bad you need services. Idk if its because im black or low income or what but they gave shitty service and need to be shut down read more

Possibly the WORST doctors offices I've ever been to. Takes forever to get someone on the phone, and when you do, they're rude. I've been there and they have you wait with a glass window between you and they don't even acknowledge you. The front desk will gossip and won't do their job. Most of the doctors are incompetent. You show up on time, you're not seen until 45 mins to an hour later. My doctor didn't know what he was doing when he input my Nexplanon implant. Also sent me to a lab that wasn't covered by my insurance. I left a book in there by accident and when I tried to get it the receptionist locked the door before I could get there. Asturias, dirty, incompetent. Changing doctors. read more

It's sad to even be open to the public with this kind of service. Unfortunately, my insurance directed me to this place because it was the closest to my home. Let me start with their phone service, there was no one to answer your call! I understand if it's an emergency go to the nearest ER, but calling for little info should be a breeze or booking an appointment should be a no brainer. Not in this case, it's an automated system, and when you clicked for appointments they make you hold for 20 mins+ Also, I got blood work done and the doctor never called me with my results until I had to go there myself because I couldn't get thru the phone line. Luckily, I'm in good health but still a call would have been nice. Very unprofessional. Changing doctors asap! read more

I had an appointment today at the ChesPenn in Upper Darby with Dr. McCarthy, and cannot say enough good things about my experience. The front desk employees were very pleasant and professional, and I got in to see the doctor fairly quickly. After reading the five bad Yelp reviews on here earlier, I decided to write a review after my experience. Dr. McCarthy listened, and was responsive. I would definitely recommend ChesPenn Health Services. read more

This is the absolutely worst medical facility I've ever been to ! Let's first start with calling this place. ..no matter what time you call nobody ever answers the phones. .never !! When you have to get out of your sick bed to go there & tell them nobody ever answers , they say they're so busy they can't , but every time i go there it's practically empty ! I went today to get a referral to see a cardiologist that was recommended by my E.R. physician & they refused saying I'd have to see one of their doctors first... (the ways of U.S. capitalism) because i guess the E.R. doctor wasn't qualified ! It's definitely time to drop this medical sham & do some research & stop depending on my insurance company to find a quality medical facility , because nobody cares more about you than you !!! read more

It is very hard to get someone on the phone. I was calling for a client. I had made several attempts (at least 5) in calling and getting the provider code for the center. When I finally got through, I was transferred and then reached a voicemail. The staff could use more training in the general information of the centers. read more