This is a walk-in clinic, so your wait time will vary. I was lucky to walk in with only one patient ahead of me. By the time I completed the (electronic) paperwork, it was my turn to be seen. Dr. Solis is pleasant, efficient, and effective. Very much like what it used to be like to see your family physician. No list of irrelevant questions in search of a test to order. No need to refer you to someone else to do what he can do himself. Evaluated my problem, treated it, sent my prescription to my pharmacy electronically, gave me a paper copy. Follow up instructions. Done and out. Highly recommend! read more

I had a great experience at AFC urgent care about a month ago. I decided to visit urgent care after injuring my knee from hiking. I arrived and I was informed to complete paperwork on their online portal. Once I finished my paperwork, I was immeaditley seen by Nurse Practicioner Elizabeth and she was down to earth and tenative to my medical needs. I ended up spraining my knee and Nurse Elizabeth wrapped a compression cloth around my knee to ease the swelling. Overall good experience and I thank Nurse Elizabeth for her warmth and kindness. read more

My experience with this place has been consistently disappointing. During my most recent visit, after another patient left, I overheard the doctor quietly tell the receptionist to make sure they charged for every single thing. I understand healthcare isn't free, but the conversation made it seem like billing was the priority over patient care. Unfortunately, every experience I've had here has been negative. I've left this office and ended up in the ER the same day because my concerns weren't properly addressed. They also won't see you unless you pay the $130 upfront. If you can't pay, you're turned away. Based on my experiences, I won't be returning or recommending this place. read more

Dr Solis was excellent. He did a very good examination and diagnosed my acute sinus infection. I got there at 8:30am on Sunday and did not really have to wait. I would highly recommend AFC and Dr Solis. read more

Wow. I know visits are up with winter/flu and sick people, but what is the purpose of an appointment? I had an appointment (6PM) and still waited 2+ hours in the waiting area. People were leaving out of frustration so I decided with the reduced list in front of me, I would stick it out. Finally I got called back and waited another HOUR in the room. No sign of staff or a doctor. I ended up leaving before seeing the doc and got a refund on my way out. They need to have more medical staff, plain and simple. One doctor for a waiting room full of patients is inadequate. One "nurse" (or maybe a lower level tech?) who is only taking temps and blood pressure. Avoid. read more

Good at first, very nice staff, went for an x ray. They were confused about what they were seeing it seemed like and let us go without saying anything. As soon as we leave she gets a call saying she needs to come back because the x ray tech THINKS they saw a fracture?? As soon as we leave read more

A waste of my time. Looked online for a urgent care that had X-ray due to my fall. I needed my arm checked out. Get here first thing in the morning only to be told there's no X-ray tech there on Sunday. Thanks for the wasted gas and time, and struggle just driving here with one good arm read more

May 3, 2024---I went in with excruciating pain from a sprained ankle. I was told to get there before 5:00, before the radiologist left. I got there at 4:30. I was then told that he wanted to leave early. They asked, "Could I go somewhere else?" I was crying from the pain and asked if he could please stay to take my X-rays. This was on a Friday. He stayed, but was cold and unpleasant while he twisted my injured foot around to take the x-rays. The two girls behind the front desk were not able to figure out how to put my ankle splint on. They both consulted the directions and couldn't figure it out. When Dr. Solis came in, he asked for the directions because he did not know how to put a foot splint on. These three people bent over my foot, twisting it and trying to figure it out, while I cried in pain. When they got me crutches, they were unaware that they can be adjusted for size. When the one girl left to get me another pair (which was ultimately not needed), she stopped to talk to the other lady for ten minutes about the computer system, while I sat in the examining room in extreme pain, still. Then she came back in and I said, "I think you can adjust these." She did not know that crutches were adjustable. Dr. Solis talked to me and walked out of the room while still talking to me. He sat at his computer down the hall and yelled out to me. Very unprofessional. When I asked him if my ankle would be a little bit better the next day, he said, "Absolutely not!!!" When I told him I did not want to take a narcotic and could I have something more mild that would help with the pain, he said, "There is nothing else!" He was cold and unempathetic and did not seem knowledgeable. Later that night, I called my cousin who is a dentist, who told me to take ibuprofen for the swelling and Tylenol for the pain. These are very basic medications and I would think that any physician would know to prescribe this regimen for a new ankle sprain. Dr. Solis did not tell me to take anything. Once I took the meds. that night, my pain went down from a 1000 on the pain scale to about a 15. When I left the AFC, the original paperwork they handed me had errors. It said it was my left foot when it was my right. It said I had no drug allergies and I had told Dr. Solis I had two. They forgot to give me a receipt, so I had to call and ask for that on the ride home. The young lady apologized over and over about everything, but this does not change the horrible experience I had. The entire visit could not have gone worse. It was a comedy of errors with three incompetent people. I am shocked that this place is still in business. I would recommend to avoid this place at all costs. Luckily, there are other urgent cares in the area. read more

If you don't want to wait in Lankenau's emergency room it's okay. The doctor has poor bedside manner but seems competent. The rest of the staff is friendly and prompt. read more

Awesome care and great team. Love the front desk people - very helpful and friendly. Glad I went here to be treated!

Went for a covid PCR test. Two days later, I called for results. Three days later I called for results. They told me the first time they were too busy to check, the second time that the lab was backed up and it would be another day, making this the fourth day. When I still didn't hear from them, I called and insisted they get my results. They called back to say the test was flawed and there were no results. When I asked them why they didn't check before I had to get angry, they had no answer. read more

This is my second time leaving a review. My daughter had two negative tests for strep. The first doctor we saw at urgent care, thought it was strep, and was dubious about the negative results. He started her on amoxicillin. When a second test came back negative, we were instructed to go off the amoxicillin, which she did. We were not able to follow up with her family doctor, who was not able to see her for a week. That is another unfortunate story, which I was shall not share here. She was in sever pain and could not swallow. We went back to urgent care and were seen by Dr. Tepper. Dr. Tepper was very concerned with the size of her lymph nodes. She believed that her strep was severe and she needed to go to the ER to possibly have the infection drained. We told her what hospital we preferred. She called the ER ahead. We were easily able to be seen at the ER. Her call was right. The infection was truly horrible. ENT took care of it. She needed to be on IV, antibiotics and steroid in the hospital, followed up by same at home. I am deeply grateful to Dr. Tepper for her experience and expertise. She knew exactly what she was seeing , and gave us the advice. We needed to keep our daughter safe. I trust her clinical judgment and would recommend her highly. read more

Mikita was incredibly kind and knowledgeable. She really went above and beyond her duties to help me today, and I really appreciate her help! 10/10 recommend this place. read more

I have spent my entire professional career working the "business" end of health care. Everything from billing clerk to provider rep to project management. Over these many years - more than 20 - I have come to appreciate the difference between practices that are focused on the patient and those that are focused on the money. We decided to take the Young 'Un here to have a minor injury checked. We have a "primary" commercial coverage, and, thanks to the Rev's military service, Tricare. As this is not an area with a lot of military presence, we stick with health systems and larger chains, of which Doctor's Express is one. They generally understand how Tricare coordinates, how to file, etcetera. We have learned, and even have been told by billing offices, not to pay primary copay. Having the balance compels billing systems file the secondary. Also, takes months to get a refund of our overpayment. The location is convenient with decent parking. The waiting room is clean and spacious. They were also insisting on collecting our primary carrier copay even after calling Tricare (I had to provide the number) and confirming coverage and that our deductible was met. Unless Tricare guaranteed 100% that they would reimburse every dime. We were refused care until we paid them what we know we would ultimately never owe. Because they are about the money. We left. read more

This place deserves zero stars. My family member was seen there and sent home with a life threatening condition that the doctor who saw him didn't diagnose. It was completely negligent. Had I not taken him to the emergency room after hearing how terrible he sounded when he returned home he could have died. Stay away from this place at all costs. read more

Whenever we've been here we were satisfied. The speed of service was amazing and we felt cared for. Last time they did all possible testings on there side but they had to send us to ER. We got a phone call from the Dr a few days later, just wanting to check on us. read more

I scheduled an appointment for a COVID test for today at 11:15 am. I was seen quickly, but the room I was told to go to was filthy: paper towels on the floor with a dirty footprint on them, dirt on the exam table step, filthy floor. No apologies were made for the dirty room, nor was any attempt made to clean it up. Especially during COVID, I have come to expect places to be doing extra cleaning. A medical facility should be working extra hard to keep all surfaces clean during COVID. The doctor did not introduce himself to me so I don't know who I saw today. His attitude was not one of a caring physician. All of the other employees were great. I have had many good experiences at this urgent care. Today was a huge disappointment. It made me feel unsafe and anxious to leave as soon as possible. read more

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DO NOT GO HERE!! I went here when I had an infection in my ear and the male doctor was extremely rude and unprofessional. I like to see doctors who I feel care about my well being but that was not the case here. Go to Tower health urgent care instead they are 100x better. Will never ever be back that's for sure. read more

Despite making an appt, we waited for forty minutes with no explanation. No one else was there. Expensive and a long wait time: no thanks

I've been here a few times for minor issues. Once you are in the system, there is minimal paperwork. The staff is friendly and efficient. I've never waited more than 10 minutes to be seen by the nurse, and Dr. Silverman generally shows up within 5 minutes of my vitals begin taken. He is thorough, but no-nonsense and has diagnosed me quickly and accurately each time. The scrips for my meds were waiting for me at the Rite Aid in the five minutes it took to leave and drive there. Each time, his suggested remedy nailed my symptoms quickly, I no longer see a reason to visit a hospital ER for day to day ailments. read more

Went here because a bad cold/cough wasn't going away. Thought I should get a COVID test just to be safe. I got a test I thought was for COVID - as I requested - but after a few days of not hearing from them I called to find out where my results were. They told me I had been given a STREP test! I know people in the medical field are stretched thin but this is delinquent. read more

My family has been here at least 8 occasions with assorted ailments (e.g. strep throat, UTI, excessive ear wax, infection cultures,wound injury, vaccines...) Except for one LPN, the staff including the doctors, consistently excels at diagnosis and treatment course as well as short waiting room time and careful discussions with us about our medical ailment. They also know what are their medical limitations. When a nasty infection culture revealed a particularly virulent and dangerous strain, we were immediately advised to go to the ER for specialized treatment. We had one unpleasant encounter: One LPN wore a mighty strong perfume which precipitated migraines in us. She didn't to understand that, because of her "perfume," (a) we wanted her to physically stay away from us, and (b) we needed to be moved to another room because her 'odor' lingered in the air. Rather than fruitlessly continue to try to explain to her our problem with her, I, ultimately, had to adopt the always effective 'scolding Mommy' tone of voice. We discussed our concerns about her with the doctor; perhaps it's a coincidence, but we never saw her again. (Or, maybe, they hide her when we're there?) Save for Ms. Stinky Perfume, our experiences there have been excellent. BTW, our insurance is processed accurately and quickly. read more

Have gotten a COVID rapid antigen test at AFC Urgent Care in Narberth three times in the past month. Fast, efficient, friendly,

We were really excited to have a reason to give this location a shot-great hours and close to home! Sadly, either the website is wrong or the office is wrong. We called to schedule an annual physical and a general blood test (you don't need an appointment but you can make one). She responded they are "not a lab" and we would need to go to a primary care physician for a physical as AFC addresses "urgent care issues." She wasn't mean or nice about it she just kept repeating those phrases with no additional explanation. So fine, if you step on a nail or cut your finger it seems like this place would be able to assist but otherwise there is a vast disconnect between what the website says they can address and what the office says they will address-which seems like a pretty important discrepancy b/c according to their website they "do physicals" and they "are a lab." State-of-the-art, even ***************** Services according to their website (emphasis added) Urgent Care: From acute illness due to virus or infection, to minor wounds and other injuries, we offer convenient, fast and affordable treatment. Adults & Children: Our board certified physicians are experienced in treating patients of all ages, from infants, to the elderly. We are family friendly. Acute Illness: Acute illnesses are typically those of rapid onset, brief and oftentimes, severe in nature. We have state of the art equipment and the resources necessary for acute care. Trauma: We offer treatment for non life-threatening injuries such as cuts and fractures. Some cuts (or lacerations) must be stitched to heal correctly. Typically, fractures are diagnosed via x-ray and then the bone must be set to heal properly. Minor Surgical Care: Cuts, puncture wounds and foreign body removal are all treatable at AFC/Doctors Express. Our expert staff can treat these painful injuries quickly and efficiently. Occupational Medicine: No matter what your industry, we can provide pre-employment screenings as well as injury management for your employees. Sports Injuries: We will diagnose and treat sports-related injuries. Some common sports injuries are sprains & strains, fractured bones, cuts, and bumps and bruises. We have the full compliment of bandages, splints, casts and/or braces to ensure complete care of your injury. **** Sports & Camp Physicals: We are a convenient option for physicals, often required by Narberth school sports. Pre-Operative Exams: We can get your pre-operative exam with no appointment necessary to get you on the road to recovery that much quicker. Allergy Testing: AFC/Doctors Express Narberth has recently partnered with AllerVision to help provide our patients with quick and accurate Allergy testing! Travel Medicine: We offer most all vaccines required for overseas travel, so there is no need to visit the Health Department. Come in when it's convenient for you. Bon voyage! **** Lab Work: We provide on-site testing while you wait, with our state-of-the-art CLIA certified laboratory, will get the testing done quickly and efficiently. We also offer TB, Strep, Flu and STD Testing. Digital X-Ray: Is it broken or just sprained? Our X-Ray is on site, so results are interpreted while you wait. At your request, we will provide a copy of your X-Ray for you to take to your Primary Care Physician or a Specialist. Non-English Speakers: We will happily provide access to an interpreter, via a confidential phone service, if needed. read more

Went here for stitches for my daughters lower lip. They were fast and friendly, but once we saw the physician he said he could not do the stitches she needed and sent us to the emergency room. Time wasted and they charged full cost to waste time and no services... read more

Came here on a Saturday morning and the waiting room was empty-- no waiting time really except for me to fill out some paperwork and get my insurance card and driver's license scanned. Firstly, the waiting room was VERY CLEAN (important to me) and modern. I think it's been updated from the picture that's here on Yelp because it looks nothing like that now. (I'll attach a picture to this review that I took that morning to send to my partner.) The ladies at reception were very polite and bright for having to work a Saturday morning! I was seen for new migraines by Dr. Silverman, who did a very thorough and hands-on exam, took the time to listen to me describe all of my symptoms, and took my problem seriously. I chose this office because they have x-ray on site, just in case there was something off in my neck. He did offer to write me a script for imaging if I really wanted it, though he said he did not believe it was necessary, so I took his word and didn't take that any further. He also ran some blood work that I requested as well. As someone in the healthcare field, I've seen my share of physicians, and I was truly impressed. He recommended some lifestyle modifications and prescribed me a medicine for my issues and told me who to follow up with if the problem did not resolve or got any worse. I'll definitely be coming back here for any (hopefully not!) future issues. PS- I don't think this is Doctors Express anymore. The sign outside said AFC Urgent Care. read more

AFC Urgent Care Narberth - Waiting room as of August 2016 - Urgent Care Near Me - Narberth, Pennsylvania

This is the second year that I went to AFC Urgent Care in Narberth for my annual PPD and Flu shot. Kristen and Dawn, at the front desk, were very welcoming and pleasant upon entering. AFC always greets you with a smile and a friendly hello! The service is quick and professional and the facility is beautiful. Danielle was the nurse that I saw for the procedure. She was excellent and pain free. I didn't feel anything! Great job! So, thanks, again for the amazing service and conversation! I would recommend this office highly! read more

I've had an abysmal experience here with Covid testing. I recognize this is a very challenging time but the disorganization and rudeness I've experienced is outrageous. From start to finish, I have never experienced a more irresponsible or dismissive medical practice. The doctors who did the telemedicine appointment and the actual test were lovely, but the staff that did the registration and (lack of) follow up were horrendous. And the phone is either busy for hours on end or when it does actually go through to a recording, the voice mailbox is full. I called another Urgent Care to ask if this is normal and they were appalled and said absolutely not. Get it together! read more

The staff here are WONDERFUL - patient, kind, incredibly efficient and professional. They put their lives on the line during this pandemic and should all be recognized. I would recommend Urgent Care in Narberth for any and all healthcare needs. read more

We had the BEST experience at this Urgent Care. There was a miscommunication on the phone the day before and Takyra took care of everything! She was so sweet, so professional, and got the job done! If i need ANYTHING in the future, I will definitely be going back read more

Dr. Pullman should consider a research job. Has no empathy, is rude, disrespectful and dismissive. The poor staff follow in his wake to try and apologize. Will never go back here. read more

This is the worst medical office that I have ever been to. Dr. I. Orion Pullman was rude, unprofessional and disrespectful.

Wonderful experience! Brought my daughter in with a sprained ankle tonight. The staff was kind, courteous, extremely responsive and timely. Kristen, Dawn and Dan along with Dr. Silverman put us at ease and calmed my very nervous teenager. Thank you! read more

I had a laundry list of symptoms that I called my family doctor with. she promptly told me she could not fit me into her schedule and urged me to go to an urgent care, which I had never done. At Narberth AFC I was promptly processed and seen by dr. Silverman. an ex-ray was taken, I was accurately diagnosed, meds prescriptions were called into my drugstore and I was out within one hour--for $15 (based on my insurance). Why would an otherwise healthy person bother to go to family doctors anymore??? Thank you front desk (Kristine) and all the staff for being professional, kind, and efficient! Laurel W. read more

What a terrible first experience at this urgent care facility conveniently located within walking distance from my home! Went in to getting physical done. Doctor said he couldn't fill out the form and this was after I had the examination. Doctor was rude to me and did not listen to my concerns and was more concerned about being right. Did not get what I ultimately needed and requested a refund! What makes me most upset is how I was treated. That is not customer service! This definitely needs to be addressed. No one should feel condemned by a physician. I was there for urgent care and I received far from that. All I needed was my forms to be signed and a physical done. That is it! Not to have everything picked apart right in front of me. I really hope you all see this because I felt disrespected tremendously and will let everyone know to not go to your facility! read more

The Doctor and staff made me feel like they didn't care about about my concerns. They made me feel stupid and embarrassed. They should get a different staff. I would not return here even if this was the last place on earth. If I have an concern that is urgent and effecting me right now it should be addressed. There is no privacy in this office. Also I had concerns that I only felt comfortable discussing with the dr. But since I didn't tell the front desk staff he would not address. Worst medical facility I've ever been to. read more

The on-line appointment system is not recognized by the employees at the facility. You can make an appointment, and check the status for delays, but then when you arrive you are put in line behind walk-ins with no appointment. Total fraud. The Doctor, on the other hand was fabulous, clearly the issues are not the fault of the employees, but the result of poor training of support staff, specifically with regard to the on-line system. In response to the company response: I would be happy to discuss this if you want to provide a phone number. You are incorrect though, the employee in Narberth added me to the bottom of the list, even though I arrived ten minutes early, and in line with the text response from your company that I would be seen on time. No one came in to your facility between the last "on time" text and my arrival. I live less than 2 minutes from the facility, if I knew I would have to wait an hour past my scheduled time I would have gone to Bryn Mawr Hospital for the x-ray. I maintain, your online description is misleading, it specifically states it can be used to hold a place in line. Again, I am happy to discuss further, and help you improve your service. read more

Kristine checked me in with the paperwork and a big smile. Joceline took my vitals with a big smile. Dr. Brian Silverman checked me over with some recommendations along with a big smile. Hardly any wait when I first arrived. The place was clean. I would recommend this urgent care service to all of those in need. It's a lot closer than Lankenau Hosp. read more

I had a good experience here with Covid testing. I was able to secure a telemedicine appointment easily via the online portal, was tested quickly, and got my results within the timeframe indicated by the medical professionals. My partner was also able to get a test quickly, and got the results in a timely fashion. The staff at the front desk was also kind and sympathetic. read more

I went here for a slice on my finger from a metal Sterno. I was taken in immediately and I thought the care I got was perfect. I needed a few minor stitches and a tetanus shot and was able to receive both here with no issues. The place is clean and the staff was very nice. I would recommend this to others. read more