I won't criticize the fine employees of this particular branch, as I've had good experiences with…read morethem over the years. The ATMs used by WF in this town are hot garbage. In the last 2.5 years I've never been able to deposit checks or cash at this branch. The option on the touch screen is simply "unavailable." The software itself is slow. This might've been acceptable in the 1980s, but not in 2018. For shame, Wells Fargo. Unless you plan to step inside, steer clear of this branch entirely. (The New Town branch is also pretty crappy, as the ATM has a habit of mangling checks and cash. On two occasions I had a literal tug of war with the machine as it said it was returning my check then tried to yank it back. I brought it up with a teller there and she acknowledged that it's a long-standing issue. Or in her words "the machine goes crazy sometimes.") The remainder of what makes this particular branch unpleasant is largely out of the branch's control but are still noteworthy; the parking in front is limited, and if you park in back and have to enter the bank, you have to walk around the building unless you want to risk a hasty driver barreling down the entrance on the west side of Richmond Road. Getting in or out of the bank is also difficult when there's a W&M football game or some other man-made disaster. The Rochambeau branch is your best bet.

Visiting the area for Mother's day. Best customer service of all branches I've been to.read more

Providing this review based on a recent experience I've found shocking. I've had an account with…read more1st Advantage since before I could write a check, 21 years to be exact, and have always been satisfied with the level of service. I no longer live in the area and decided to try vehicle financing through 1st Advantage versus going through whomever the dealership is incentivized to use. I'm not sure of others experiences, however every purchase I've made, the lender approved and took care of things in the moment to where I'm able to leave the dealership with the vehicle in one visit. Apparently 1st advantage does not. I'm quite disappointed that in 2023 my financial institution has to mail a check across the country, with the amount of money they stand to profit in interest. How is it others can solve and provide this level of service same day? I'm uncertain the disconnect, Lisa who has been helping me has been extremely accommodating with what she can control, but I'm highly disappointed in this experience with 1st Advantage. As someone who is also in the home buyer market, I can't imagine success in this area either as a lender...

I have been dealing with this Credit Union since the 80's, when I retired from the Army. In all my…read moredealings both inside the lobby and the drive through as well as loans for every vehicle both my Wife and I have purchased, we always have it financed through this Credit Union. When I enter, I am greeted by my name and given the attention I need to my satisfaction. Everyone always extents courteous service and sometimes goes out of their way to help me. I fon't consider myself a number, but a cherished person to be waited on. I highly recommend this Credit Union to for their banking and see what I mean. Thanks to all of you for a job well done.

Had no issues when I visited this branch. Very well mannered employees that went above and beyond…read morehelping me with my account and opening another.

Cashed in some United Arabs Emirates dirharm. today. Called…read moreahead and spoke with Shields, banker at Well Fargo Libbie Ave branch. Shields was very professional and accommodating; he told me that he had to make a phone call and that he would get back to me. He called me back 15 minutes later and told that he could handle the transaction. When I arrived at the bank, Shields was in the lobby greeting clients. He greeted me with a firm handshake and directed me to the teller who would handled that actual exchange. It took a little longer than a routine bank transaction, but Shields and his crew told me that it would take a few minutes and were very conscious of my time. The teller (I didn't get her name) was super, professional and very efficient. I was pleased with my experience at Wells Fargo today. Well Fargo has received some bad ink in the media as of late, but after my experience today, I'm seriously considering moving some of my banking business to Wells Fargo.

I called this location before coming to get some additional questions answered and to ensure I had…read moreall of the necessary documents in hand when coming. Jolene, the Branch Manager, assisted me over the phone. She had a pleasant voice and demeanor and seemed to be smiling as she spoke with me. This is a small location compared to some that I've been to in other states. It's located in a shopping plaza. There's ample parking. I must have come at the right time as it was easy in and easy out. Elizabeth appears to be a quiet, reserved, young lady. Don't worry as she will open and talk to you and ensure that your questions are answered and needs met. She was able to assist me with my account, as well as clear up some incorrect information I was provided from calling the call center/toll free number. I appreciate the time she took helping and the friendly conversation. It'll be nice to see additional locations opened, especially in the central Virginia area. The locations on Virginia seem to be spread out, whereas in northern states like Pennsylvania and New Jersey there's literally one on every corner or so it seems. They're closed on Saturday and Sunday, so they truly have banker's hours. If you are current military or a veteran, let them tell you what they have to offer. Stop by and you won't be disappointed. Elizabeth will be happy to assist you.

The staff s vey friendly and helpful. Easy to do business here. Such a nice feeling and in a…read morenational bank, too!

My family has been with Towne Bank since 2012, when we moved to Williamsburg, Va. Being from a very…read moresmall town in Virginia, we sought the same in our banking. Towne Bank has extra ordinary customer service and most of what we need done is taken care of over the phone! Their customer service goes beyond in person and on the phone! I've always wanted customer service first with any business and Towne Bank's got it!

I would like to give this establishments zero stars. I would highly suggest don't go to this…read morelocation. I went in to cash my paycheck and they gave me a counterfeit $50. I had realized it was counterfeit because my bank wouldn't take the bill. I was advised by my bank to return it back to this bank. I went back to inform them it was counterfeit and didn't do a thing. A manager had told me there was nothing they could do since I left the bank. I had to speak with a general manager because something didn't feel right and was denied. The manager didn't tell me when the general manager would be available which tells me something was off about the whole situation. The manager I spoke to didn't even bother to tell me her name.

I visited this bank around 11 am. I know this probably is not a good time to visit a bank because…read moremany folks go to the bank during their lunch breaks. I was shocked to see only ONE teller working and a line with about 12 people. Another worker informed us that they had a couple of callouts and the manager was also out. However, the worker did give us the address of another BoA Financial Center that was about 10 minutes down the road.

This bank isn't equipped to handle anything besides getting money out of an ATM. Bank of America is…read moreawful and incompetent

I am very disappointed by the service I received at this branch from a teller named Kristy.Instead…read moreof a standard, professional transaction, the interaction was incredibly awkward and hostile. As a customer, I expect to be treated with basic respect and courtesy, but Kristy's unprofessional demeanor made the entire experience tense and unwelcoming. I hope management addresses this behavior immediately to ensure other customers do not receive the same hostile treatment.

This is the worst Navy Federal I've been to. I've been to many and this bar far is not the best…read more Customer service could be better! Update-This is an old review!